I wanted to share my experience of staying at a hotel near DFW airport. The location of the hotel was fair, with a very limited choice of restaurants and shops nearby. However, it was very close to the airport, with only around a 10 minute drive by Uber at a cost of around USD 15.
The reception welcome was very good, and the bar and lounge service was also nice. I was upgraded to a corner room, which was spacious and clean. However, the control of the shower was a bit worn and it was hard to accurately control the flow of hot water.
Overall, the hotel was a good choice for staying in the DFW area. Despite the limited nearby amenities, the proximity to the airport and the quality of the hotel's service made it a pleasant stay. Thank you for reading my feedback and I hope it is helpful for future travelers.
The hotel had a perfect location for the events we had planned. It was busy in the area because of the No Kings Protests but it had no impact on our stay. The hotel staff upgraded our room due to an error on their part and it was fabulous!! The bathroom was amazing and the beds were super comfy.
Good location in the downtown area. The hotel is new. You need to become a hotel member (register at the counter) to receive complimentary water, which I didn’t know on my first night. Unfortunately, the staff didn’t bother to explain that membership was required, even for something as basic as water, when I initially declined to register. Lastly, I found it hard to sleep at night due to the noise from the AC, as I’m very sensitive to sound. Overall, though, my experience was pretty good.
서비스, 호텔 방, 호텔 직원, 호텔 부지, 음식, 전망 모두 훌륭했습니다! 모든 것이 가치가있었습니다. 다음에는 술값이 너무 비싸서 우리는 우리 자신의 와인을 가져올 것입니다. 우리는 호텔 청구서에 아침 식사가 포함되어 있었고 그만한 가치가있었습니다. 우리 둘은 아침 식사로 사용할 수 있는 40달러의 크레딧을 받았습니다. 우리는 클래식 에그 베네딕트 식사를 샀고 너무 맛있습니다! 나는 다시 여기에 머물고 싶습니다!!
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리뷰 102개
8.6/10
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8.4/10
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CChristineKReally nice hotel. The things I care most about in a hotel are a quiet room and a good bed. This place was perfect for both of those things. Really quiet and easy to rest. The bedding is clean and well maintained and the beds and pillows are extremely comfortable. The filtered water with bottles is super convenient. Staff were really friendly and accommodating. Would definitely stay here again.
리리뷰어My daughter and I were traveling for a gymnastics competition. We were pleased with the location's proximity to the Fort Worth Convention Center and dining options. The room and hotel were pretty clean overall.
However, these are the weird things that ruined our stay:
- The bathroom door knob was missing. I know it sounds weird, but there was no knob--just a big hole in the door where one should be.
- The heat in our room did not work. We were cold and had it set to 80, but it only blew cold air.
- Upon arrival at breakfast (included with our specific booking) no one acknowledged us or greeted us. We waited for a while and then I tracked down a worker putting out food to ask if we seat ourselves or if someone seats us. She did not reply to me (language barrier), but got someone to tell us we could just seat ourselves. It was confusing and unwelcoming. I witnessed other patrons enter after me and share the same confusion and have to ask as well. A simple greeting, welcome, or explanation could go a LONG way.
I am not typically a complainer, so the issues above would've normally been mentioned at checkout for resolution before the next time they put someone in the room. It wasn't worth the hassle of moving to a different room.
- (This was the biggie.) We had a family enter our room because they were given keys and assigned OUR room at check in. We had not checked out, and now our keys would no longer work. The family returned to the desk and were assigned a different room. When I asked about this mix up at the desk, they told me they ”didn't know how that had happened” like I was somehow making it up. They reprogrammed our key cards and assured us that no one else would bother us during the remainder of our stay.
- They charged me for one night of parking instead of two, and charged me for breakfast although it was included with my booking. These charges were resolved and an apology was extended for the inconveniences of the stay.
I would not stay at this hotel again, and will choose differently when traveling there next year. It was a hassle and a disappointment.
MMd MostafizurHighly recommended. I stayed here Corner King Room with Waterway view Balcony for 3 nights. Love the food, staff was friendly and bed was comfortable. I'd stay here again.
刘刘白子_lssGreat Service, Lovely Breakfast — but Room Noise and In-Room Dining Could Improve
I recently stayed at the Thompson Houston and overall had a great experience, especially thanks to the excellent service. Every staff member I interacted with was friendly, helpful, and professional. Their attention to detail really made me feel welcomed, and I was touched when they surprised me with a graduation cake — a thoughtful gesture I truly appreciated.
The hotel breakfast was a highlight. The food was fresh and well-prepared, and once again, the service stood out. Dining in the morning felt like a treat thanks to the welcoming atmosphere.
That said, there were a few downsides that affected my stay. The room was quite noisy, even late into the night. It was hard to relax or fall asleep with the amount of outside noise coming through.
Also, I ordered in-room dining on two occasions. On the first day, everything was great. However, the next day the fries were noticeably soggier, the salad was just a bowl of greens with six tiny avocado cubes, and — most concerning — the aioli on the side looked like it had already been used.
Overall, Thompson Houston left a positive impression on me, mostly due to its exceptional staff and quality breakfast. I hope they can improve the soundproofing and ensure consistency in their in-room dining service.
리리뷰어1. *DoubleTree by Hilton Hotel & Suites Houston at the Galleria IS THE FIRST HILTON-MANAGED HOTEL I'm STAYING IN WITH SUCH UNHOSPITABLE AND UNPROFESSIONAL FRONT OFFICE STAFF.
2. The front office staff, unfortunately, are a new guest’s first contact but they lack professionalism and decorum. First impressions last forever, they say.
3. They don’t wear name tags at the front office (except Pinky Pradhan), so they carry on providing sub-standard services in anonymity.
4. THE RESTAURANT STAFF ARE ALL SO CORDIAL & SO NICE.
5. The food was excellent.
6. The facilities are super (gym and pool) except that the lifts are so slow and were perpetually being fixed for the seven nights I stayed there.
7. Only one electric power outlet (charging point) in the King size room, which was far from the work desk. So, laptop use was not fun. I was on a business trip, not on holiday
8. I was told that a guest has to be Hilton Honors DIAMOND to qualify to have a bottle of water in your room...amazing!
I chose the hotel because of its proximity to JW Marriott, venue of my training, so I could do a few minutes' walk to and fro. I wish I stayed at the Marriott. I may not recommend DoubleTree by Hilton Houston at the Galleria to any one I care about.
CCarey LoyHilton Houston Westchase: Comfortable Stay with Convenient Dining
The Hilton Houston Westchase provides a comfortable stay, particularly appreciated for its well-maintained and cozy rooms. While the hotel may have a more established feel, the comfort factor is definitely a highlight.
One of the perks of staying at this Hilton is its proximity to a variety of dining options. The hotel itself features the Rio Ranch restaurant, serving down-home dishes and wood-grilled steaks. They also have an atrium lounge for drinks and light bites, and offer all-day room service. A major plus for Japanese food lovers is the nearby Benihana located at 9707 Westheimer Road, Houston, TX 77042. It's easily accessible and offers a fun, teppanyaki dining experience.
Overall, the Hilton Houston Westchase offers a solid and comfortable experience, especially if you're looking for a convenient location with easy access to a great Japanese restaurant like Benihana.
리리뷰어The hotel itself is very nice, and the valet and bellhop staff were exceptionally friendly. The location is excellent, right on the Riverwalk, and the bed was very comfortable. The shower had great water pressure; however, if you’re tall, the shower head placement is not ideal—my husband is 5’10” and had to duck to use it.
We would consider staying again, but on our last morning the toilet clogged and overflowed onto the floor. This was frustrating, especially since very little toilet paper had been used. Most people would consider a toilet overflow an urgent issue that requires immediate attention. We called for assistance, but no one ever came. It seemed as though staff assumed they could wait since we had a couple of hours before checkout, which was disappointing. As a result, my husband had to go to the ground floor to use the restroom, and we had to navigate around toilet water on the bathroom floor while getting ready.