원래 방을 선택했고 설명 없이 다른 것을 받았습니다. 내가 그것에 대해 물었을 때 직원은 매우 무관심했습니다.
주차비로 $14를 추가로 지불했고 모든 주차는 동일했습니다. 유료 주차장과 $50 보증금에 대해 아무 말도 하지 않았습니다. 이 모든 것이 미리 글로 쓰여졌으면 합니다. 그래서 방, 주차, 한 거래에서 추가 보증금을 지불했을 때.
방은 훌륭하고 멋진 전망, 침대 / 침구는 편안했고 샤워는 훌륭했습니다.
아침에 고객 서비스는 그다지 좋지 않았습니다.
I wanted to share my experience of staying at a hotel near DFW airport. The location of the hotel was fair, with a very limited choice of restaurants and shops nearby. However, it was very close to the airport, with only around a 10 minute drive by Uber at a cost of around USD 15.
The reception welcome was very good, and the bar and lounge service was also nice. I was upgraded to a corner room, which was spacious and clean. However, the control of the shower was a bit worn and it was hard to accurately control the flow of hot water.
Overall, the hotel was a good choice for staying in the DFW area. Despite the limited nearby amenities, the proximity to the airport and the quality of the hotel's service made it a pleasant stay. Thank you for reading my feedback and I hope it is helpful for future travelers.
The hotel had a perfect location for the events we had planned. It was busy in the area because of the No Kings Protests but it had no impact on our stay. The hotel staff upgraded our room due to an error on their part and it was fabulous!! The bathroom was amazing and the beds were super comfy.
Good location in the downtown area. The hotel is new. You need to become a hotel member (register at the counter) to receive complimentary water, which I didn’t know on my first night. Unfortunately, the staff didn’t bother to explain that membership was required, even for something as basic as water, when I initially declined to register. Lastly, I found it hard to sleep at night due to the noise from the AC, as I’m very sensitive to sound. Overall, though, my experience was pretty good.
서비스, 호텔 방, 호텔 직원, 호텔 부지, 음식, 전망 모두 훌륭했습니다! 모든 것이 가치가있었습니다. 다음에는 술값이 너무 비싸서 우리는 우리 자신의 와인을 가져올 것입니다. 우리는 호텔 청구서에 아침 식사가 포함되어 있었고 그만한 가치가있었습니다. 우리 둘은 아침 식사로 사용할 수 있는 40달러의 크레딧을 받았습니다. 우리는 클래식 에그 베네딕트 식사를 샀고 너무 맛있습니다! 나는 다시 여기에 머물고 싶습니다!!
아주 좋음
리뷰 102개
8.6/10
객실요금 최저가
INR16,155
1박당
바로 예약하기
텍사스 4성급 호텔 더보기
텍사스 호텔 후기
더 보기
8.6/10
아주 좋음
CChristineKReally nice hotel. The things I care most about in a hotel are a quiet room and a good bed. This place was perfect for both of those things. Really quiet and easy to rest. The bedding is clean and well maintained and the beds and pillows are extremely comfortable. The filtered water with bottles is super convenient. Staff were really friendly and accommodating. Would definitely stay here again.
리리뷰어My daughter and I were traveling for a gymnastics competition. We were pleased with the location's proximity to the Fort Worth Convention Center and dining options. The room and hotel were pretty clean overall.
However, these are the weird things that ruined our stay:
- The bathroom door knob was missing. I know it sounds weird, but there was no knob--just a big hole in the door where one should be.
- The heat in our room did not work. We were cold and had it set to 80, but it only blew cold air.
- Upon arrival at breakfast (included with our specific booking) no one acknowledged us or greeted us. We waited for a while and then I tracked down a worker putting out food to ask if we seat ourselves or if someone seats us. She did not reply to me (language barrier), but got someone to tell us we could just seat ourselves. It was confusing and unwelcoming. I witnessed other patrons enter after me and share the same confusion and have to ask as well. A simple greeting, welcome, or explanation could go a LONG way.
I am not typically a complainer, so the issues above would've normally been mentioned at checkout for resolution before the next time they put someone in the room. It wasn't worth the hassle of moving to a different room.
- (This was the biggie.) We had a family enter our room because they were given keys and assigned OUR room at check in. We had not checked out, and now our keys would no longer work. The family returned to the desk and were assigned a different room. When I asked about this mix up at the desk, they told me they ”didn't know how that had happened” like I was somehow making it up. They reprogrammed our key cards and assured us that no one else would bother us during the remainder of our stay.
- They charged me for one night of parking instead of two, and charged me for breakfast although it was included with my booking. These charges were resolved and an apology was extended for the inconveniences of the stay.
I would not stay at this hotel again, and will choose differently when traveling there next year. It was a hassle and a disappointment.
MMd MostafizurHighly recommended. I stayed here Corner King Room with Waterway view Balcony for 3 nights. Love the food, staff was friendly and bed was comfortable. I'd stay here again.
리리뷰어나는 사랑스러운 경험을했다. 호텔은 최근에 업데이트 된 것으로 보이며 편안하고 현대적인 분위기를 가지고 있습니다. 리셉션 직원은 매우 친절했고 내가 가진 몇 가지 질문에 도움을주기 위해 정말 여분의 마일을갔습니다. 해변에 대한 직접 접근은 높이 평가되었으며 수영장도있는 것이 좋았습니다. 내 방은 매우 고급스럽고 멋지게 장식되었습니다. 근처에 상점이 있으며 지역이 편리합니다. 좋은 숙박과 나는 그것을 선택하게되어 기쁘다!
YYulao다른 미국 호텔들과 비교했을 때, 유일한 장점은 매일 청소를 해준다는 점이었어요. 비슷한 유형의 미국 호텔 중에는 이런 서비스를 제공하지 않는 곳이 많거든요. 다른 서비스는 기대하지 마세요. 아침 식사는 뷔페라고 하는데, 사실 몇 가지 메뉴만 계속 반복돼요. 스크램블 에그, 구운 감자, 냄새가 좀 강한 소고기 패티랑 베이컨🥓, 미국인들이 좋아하는 팬케이크, 오트밀 등요. 이 가격대의 미국 호텔 조식은 거의 다 똑같은 것 같아요. 혹시 통일된 식단이라도 있는 걸까요?
리리뷰어1. *DoubleTree by Hilton Hotel & Suites Houston at the Galleria IS THE FIRST HILTON-MANAGED HOTEL I'm STAYING IN WITH SUCH UNHOSPITABLE AND UNPROFESSIONAL FRONT OFFICE STAFF.
2. The front office staff, unfortunately, are a new guest’s first contact but they lack professionalism and decorum. First impressions last forever, they say.
3. They don’t wear name tags at the front office (except Pinky Pradhan), so they carry on providing sub-standard services in anonymity.
4. THE RESTAURANT STAFF ARE ALL SO CORDIAL & SO NICE.
5. The food was excellent.
6. The facilities are super (gym and pool) except that the lifts are so slow and were perpetually being fixed for the seven nights I stayed there.
7. Only one electric power outlet (charging point) in the King size room, which was far from the work desk. So, laptop use was not fun. I was on a business trip, not on holiday
8. I was told that a guest has to be Hilton Honors DIAMOND to qualify to have a bottle of water in your room...amazing!
I chose the hotel because of its proximity to JW Marriott, venue of my training, so I could do a few minutes' walk to and fro. I wish I stayed at the Marriott. I may not recommend DoubleTree by Hilton Houston at the Galleria to any one I care about.