이탈리아 베네토 소재 3성급 호텔

저녁에 저희를 태워다 준 버스 운전기사는 태도가 정말 나빴어요. 서비스에 대해서는 별 한 개도 주고 싶지 않습니다. 저희는 픽업 서비스를 예약했고, 온라인으로 결제도 완료되었으며, 예약 페이지에도 확인 완료라고 표시되어 있었는데, 왠지 모르게 당시에는 티켓 페이지로 넘어가지 않고 계속 오류가 뜨는 거예요. 아마 저희가 독일 유심을 써서 그랬거나, 아니면 호텔 웹사이트 문제였을 수도 있죠 (다음 날 호텔을 나선 후 다시 시도해 보니 성공적으로 넘어갔습니다…). 하지만 당시 버스 운전기사는 정말 쌀쌀맞게 굴었어요. 이해하시죠? 여러 번 설명을 해주고, 예약 확인 페이지도 보여줬는데, 자기 잘못이 아니라고 하면서 어떤 이유에서든 티켓 페이지가 아니면 안 된다고 하더군요. 그 불쾌한 말투와 눈빛은 누구라도 침착하기 힘들었을 거예요. 결국 제 남편과 그 운전기사가 말다툼을 벌였습니다. 제가 분위기를 풀려고 노력하면서, “이게 당신 일이고 당신 잘못이 아니라는 건 저도 알아요”라고 말하려는데, 제 말이 채 끝나기도 전에 그는 손가락으로 제 코를 가리키며 눈을 부릅뜨고 큰 소리로 “네, 부인, 전부 당신 잘못입니다!”라고 말했습니다. 그리고 그는 운전석에 앉아 이탈리아어로 혼잣말을 했는데, 그 말투가 마치 모욕적인 말을 하는 것 같았어요. **저도 그 말을 듣고 그 자리에서 폭발했어요.** 밀라노까지 비행기로 와서 기차를 타고 베니스까지 온 건 그 사람의 비위를 맞추러 온 게 아니잖아요. 특수한 상황에서는 특수하게 대처해 줄 수는 없는 건가요? 이런 사람은 예외라고 믿지만, 이 예외 한 명이 저희 휴가를 어느 정도 망쳐버렸습니다. 아침에 저희를 데려다 준 버스 운전기사는 정말 좋았어요. 똑같은 문제였는데도 저희를 버스에 태워줬고, 가끔 이런 상황이 발생할 수 있다고 말해주더군요. 정말 사람마다 다르다는 것을 느꼈습니다. 이제 호텔에 대해 말씀드리자면, 호텔 위치는 기차역에서 걸어서 20분 정도 걸려서 자가용을 이용하는 게 더 적합할 것 같아요. 호텔 내부 시설은 괜찮았고, 주방 시설이 완비되어 있다는 점이 가장 마음에 들었습니다. 하지만 변기 하나는 물이 잘 안 내려갔고, 샤워기는 온수와 냉수가 오락가락했으며, 나무 건물이라 방음이 잘 안 됐어요. 호텔에는 수영장과 내부 상점, 식당이 있었지만, 주변은 매우 외지고 구경할 만한 곳이 없었으며, 농지와 주거 지역만 있었습니다. 프런트 데스크 직원은 서비스가 매우 좋았습니다.

We’ve stayed in many hotels and apartments around the world, from tiny rooms to beautiful villas, and this was honestly our first experience like this. We arrived around 2:30 PM, right after check-in time. There is no elevator, but that’s completely understandable for an old Venetian building. We carried our luggage to the third floor, and while my wife was speaking with the host, we suddenly found out that the bathroom was shared with another room. This was a huge surprise for us because on Trip.com the booking clearly mentioned private facilities in the room and a shower. Only later did we realize that the bathroom was actually outside the room and shared between two rooms, with separate keys for the wooden bathroom door. The bathroom itself was clean and decent, but for us this completely changed the experience. We have never stayed in a place with a shared bathroom before, and finding this out only at check-in was very disappointing. Another frustrating point was the check-out policy. Check-out was at 10:00 AM, which we already knew from the booking, but honestly this was only the second time in my life I’ve seen such an early check-out time — and I’ve probably booked more than 200 hotels. I think the only earlier one I ever had was 9:30 AM. I genuinely do not understand why there needs to be a 4-hour gap between check-out and check-in for cleaning a room that does not even have a private bathroom. On top of that, the host said it was impossible to leave luggage after check-out because she had “negative experiences” before. So after an already disappointing stay, this just added another layer of inconvenience. Other downsides: * terrible pillows — sleeping felt like your head was at a 90-degree angle; * extremely poor sound insulation, you can hear literally every movement from other guests; * in the shower there was nothing except hand soap near the sink — no shampoo, no conditioner, no basic amenities. Positive points: * very good location; * the room itself was clean; * coffee was available in the room. Unfortunately, the bathroom situation completely overshadowed all the positives for us. Because of that, I would rate this place 2/5.

Nice hotel in good location with access to nearby eurocamping site, which is useful for the sports, offsite bar (Pizza-Pub Due Ruote)on the way to the Campsite well worth a visit. Hotel pool is a welcome sight after a day wandering around the lake and enjoying the ferry. We would happily return 🫡

신도에 위치한 힐튼 햄프턴 호텔은 공항에서 수상 버스로 갈아탈 필요 없이 바로 갈 수 있어서 매우 현명한 선택이었어요. 호텔에서 수상 버스 터미널까지도 아주 가까워서 베네치아의 여러 섬들을 여행하기 매우 편리했습니다. 무엇보다 아침 식사도 아주 훌륭했고, 객실도 넓어서 베네치아를 방문하기에 정말 좋은 선택이었습니다. 호텔 뒤편 경치 사진 몇 장을 올렸는데 정말 아름다웠어요. 이곳에 머물면서 즐거운 베네치아 여행을 시작할 수 있었습니다.

We had a great experience staying at this hotel! Although it's rated as a three-star property, keep in mind that it’s three stars in Venice—which is definitely not the same as a three-star elsewhere. The charm and quality here exceeded our expectations. You won’t find a lot of reviews about this hotel, but I did come across a YouTube vlog by a mother who shared her family stay here. She said it was a really good choice—and she turned out to be absolutely right! We booked a Prestige Room with Canal View and specifically requested Room 101, which we saw on TikTok or YouTube (can't recall exactly where). The photos already impressed us, but the reality was even better. The ceiling was much higher than expected, which gave the room a beautiful, airy feel. The hotel still shows older pictures online, with an outdated TV, but we were happy to find a newer TV already installed. The amenities were excellent—truly some of the best I’ve experienced in a hotel of this category. Breakfast was on the smaller side, but absolutely sufficient. The cakes and pastries were quite decent, and having them in such a beautiful, old-style interior made it feel like we were stepping back in time—in the best way possible. A huge shoutout to the staff, who were all genuinely kind and accommodating. We felt their hospitality in even the smallest gestures, and it was very much appreciated. Lastly, the location is unbeatable—just a short walk from the Rialto Bridge, close to everything. Being so near the heart of Venice made it easy to go out and explore, then return to rest and recharge. It's also conveniently close to shopping areas, which is a nice bonus. All in all, this hotel was a hidden gem. If you're looking for a stay that combines charm, comfort, location, and authentic Venetian vibes, this is a fantastic choice. That mother on YouTube was right—it really is a great choice!

베니스에서 비교적 저렴한 선택입니다. 객실은 매우 고풍스러웠고 상태는 최고는 아니었지만 여전히 기능적이었습니다. 바로 앞에 보트 선착장이 있어서 약간 시끄러울 수 있습니다. 다만 아침 식사와 서비스는 좋았습니다. 중심가와 기차역에서 걸어가려면 꽤 멀지만, 이 호텔에서 수상 버스를 이용하면 좋은 선택이 될 것입니다.

For the accommodation, I paid a total of €199.13 through Trip.com. This consisted of €185.13 paid online in advance and an additional €14.00 paid locally. However, upon our arrival at the accommodation, we were unexpectedly asked to pay an additional €66.20. This additional charge was not clearly disclosed to me during the booking process on Trip.com. In particular, there was no clear indication that we would be required to pay an additional €66.20 upon arrival. I ultimately paid the €66.20, even though I did not agree with the additional charge. The reason was that we were already at the accommodation and needed somewhere to stay. I did not want to risk being denied access to the apartment and being left without accommodation. I also informed the host/property manager at the time that I would clarify the matter with Trip.com afterwards. I therefore request that you investigate this matter and provide a full refund of the additional €66.20, provided that this fee was not properly and transparently disclosed during the booking process. I would also like you to clarify: * Why was the €66.20 charge not clearly disclosed during the booking process? * What exactly was the €66.20 charge for? * Why was this amount only requested upon arrival? * Was this additional charge actually permitted under the terms agreed between Trip.com and the property? Please provide me with a written explanation and arrange a refund of €66.20. I would also like to make clear that I paid the additional amount solely because I was already at the property and did not want to risk being left without accommodation. My payment should therefore not be interpreted as acceptance that the charge was properly disclosed or valid under my original booking. Thank you for investigating this matter. I look forward to your response. Kind regards,

We arrived at the most expensive hotel (AU$1600 for 3nts, 2 adults) we had ever stayed at, there was no lift to our room on the 1st floor. I struggled to carry 2 suitcases with no assistance from the gentleman in reception up to the 1st-floor room. This would be very difficult if we were older & unable to carry our cases. The wi-fi didn't work in the bedrooms only in the public areas - even though we were told it would. The bedroom had multiple squashed mosquitos on the walls next to the bed. The lace curtain had a couple of cigarette burns on it. The bedcover had a cigarette burn on it. The telephone handset cable was not connected to the .telephone - I tried to fix it but it wouldn't stay in the socket. The safe was not working. The instructions to use the safe were so old & worn out you couldn't read them. The shower wouldn't work properly, so I had to call the person in reception to assist us in getting it working. You had to get out of the shower cubicle to retrieve shower gel/shampoo/soap. There was nowhere in the shower to put these items. There was no room in the shower at all. I moved the stool in the bathroom to put my shower gel on it & two legs fell off the stool. The toilet roll holder wouldn't hold the toilet roll and it kept falling off. The bathroom bin was broken and filthy The breakfast ran until 10 am, the bread ran out & was not replaced & this was before 9 am. I am a travel agent & book many guests to stay in cities around the world including Venice I was upset that this hotel was an extremely poor standard and felt like it ruined the end of my beautiful holiday in Italy. We would be extremely grateful if you could offer us a credit for our next hotel booking with trip.com, we are in the process of booking our November Asia tour. Kindest regards

호텔은 따뜻한 추억만 남았습니다! 나는 그것을 확실히 추천하고 다시 만일의 경우를 대비하여 그것을 스스로 이용할 것입니다! 매우 영적이고 가족적인 분위기. 어린 시절부터 보지 못한 먼 친척들에게 손님을 맞이하러 온 것 같은 느낌이 듭니다. 객실은 오래된 호텔에 고유한 끈적 끈적한 흙이 없는 오래된 건물 아래 스타일리시합니다. 침구는 기쁨입니다! 예산이 아닌 매우 합니다! 모든 것이 완벽하게 깨끗합니다! 베니스 지붕의 방 창문과 부분적으로 산 마르코의 돔에서 멋진 전망. 크리스마스 분위기를 유지하기 위해 1층에 있는 아늑한 크리스마스 트리. 정중한 환영 직원! 레스토랑은 별도의 사랑입니다! 아쉽게도 딸아이는 저녁을 먹고 싶지 않았고 저녁 식사는 감사하지 않았지만 부엌에서 나는 냄새가 미쳤습니다! 부엌 생활이 끓어오르면 웨이터가 달려가서 수요가 많은 곳에서만 일어나는 일로 서빙했습니다! 아침 식사는 훌륭했습니다! 스웨덴 테이블이 없습니다. 멋진 여성이 대운하가 보이는 아늑한 테이블을 조심스럽게 덮었습니다. 멋진 경험! 호텔의 호스트와 돌보는 직원에게 감사드립니다!

My flight was in the morning from MXP, so I left the hotel at 4 am. I asked the front desk at least 5 times about where is the ferry station and time table, which Lorenzo gave me very accurate answer and printed out the time table, indicated the station on map for me. However, the station that he gave me was wrong( I arrived 10 mins in advance ) so I missed the ferry at 4:21….there was absolutely no one in anywhere near the station so I desperately rushed back with my luggages to the hotel, where there is an older guy in the front desk said it’s the next station after the one Lorenzo gave me, which means one more bridge. Yet, I did ask this older guy before I left the hotel at 4 and he was very sure. When the second time i doubted him he said “ you can wherever u like lady!” There was no empathy, as if it’s none of their business! Second time I rushed to the correct station n took the ferry at 4:55 and I missed the train to Milan! Buying another italo ticket wasn’t a problem but it’s about life and limb! I’m just hoping the front desk could be more professional n check really carefully when they give suggestion. I would definitely miss my flight if there was no Italo fast train, plus I took taxi right after I arrived Milano centrale to make it! Room was small couldnt open big luggage but it was clean, the cleaning lady deserved a big tip! I like they provide water and slippers. The view from my room is authentic. The hotel is convenient if u r around San Marco square or you always have to go to bathroom. If u r taking night ferry to Santa Lucia Train station Ferrovia, remember is on the right END station from San Marco, it’s another bridge u have to cross.