Hampton by Hilton Venice Isola Nuova

酒店在距離島內火車站兩公里的位置，可以坐1.5歐的PM接駁車幾分鐘來回羅馬廣場，出島去機場在羅馬廣場坐5路公交車還是挺方便的，乾淨衞生工作人員態度也不錯。早餐一般，可以説是比較拉，另外就是拖鞋，洗漱用品一概沒有，可惡的歐洲酒店！（酒店裡賣的可樂4.5歐一罐，不要買，直接出門右轉地下停車場有個飲料機1.6歐哼哼

一切都很好！在這裏住了很多天！床特別特別好睡，睡的很好。就是第一天入住拖着行李過來有點累，對於自駕很方便，旁邊有停車場，如果從santa maria車站過來的建議直接坐水上bus過來😉

The hotel reception blamed Trip.com, saying they should not and cannot charge the city tax, and then asked me to pay again. Overall, I had a good experience at the hotel, but the reception staff need better training. When I checked out, the receptionist asked me to pay the city tax. I told her that my booking clearly included the city tax, but she kept insisting that what I had prepaid did not cover it. At that moment, I couldn’t find the booking receipt in my email, so I couldn’t show her proof right away. Because she kept saying I was wrong, my teenage son started to believe her and argued with me, saying, “If she asks for it, just pay, it’s only €14.” This was upsetting, not because of the money, but because it set the wrong example for my son. In the end, I paid the €14 again and then took about 10 minutes to search through my email. When I finally found the booking receipt, I went back to show it to her — proving that I was right and the city tax had already been included. At that point, she asked someone else for help (possibly a manager), and instead of apologizing, they blamed Trip.com, saying I should ask the agent for a refund. I later contacted Trip.com, and they processed the refund without any issues. I’ve used Trip.com many times before, and I’ve never had a problem like this. The real issue here is not the money but the lack of professionalism at the hotel reception.