인도 고아 소재 3성급 호텔

I am writing to formally express my disappointment regarding our recent stay at Orchard Passaros. Upon arrival at approximately 12:30, we were informed that our booking could not be located. After waiting around 20 minutes, the reservation was eventually found. Unfortunately, the gentleman at reception during this time was unfriendly and appeared quite miserable, which did not create a welcoming first impression. We were offered a complimentary drink while the issue was being resolved, which was appreciated. The gentleman who served us was polite, professional, and very pleasant. We were then shown to our room, which initially appeared to be very nice. However, later that evening we experienced significant issues. The room was unbearably hot, as the air conditioning did not seem to cool the space effectively. Additionally, there was a sensor system whereby any movement in the bed activated the bathroom light and extractor fan. This repeatedly disturbed our sleep. We reported these problems to reception. A maintenance staff member attended and resolved the sensor issue in the bathroom. He also stated that he had lowered the room temperature; however, the room remained extremely hot and uncomfortable. Despite further attempts to fix the issue, there was no improvement. After approximately an hour of ongoing disruption, at 2:00am we felt we had no option but to leave the hotel. The manager’s response at this time was extremely disappointing. He was rude, dismissive, and repeatedly laughed during the conversation, which we found highly unprofessional. Furthermore, the pool area was not as advertised. There were only two sunbeds available, and on one occasion a guest reserved one all day by leaving belongings on it, even when not present. Overall, the facilities and restaurant did not meet the standards described on your website. We are extremely disappointed that our experience did not reflect the expectations set by your online description. I would appreciate your response to these concerns. Yours faithfully,

Прекрасный отель на первой линии! Территория отеля - это сад, в котором затеряны деревянные домики для гостей. Много разных тропических растений, среди них домики расположены так, чтобы гости не мешали друг другу и было ощущение, что ты один наедине с природой. Каждый день территорию отеля облагораживают: подметают, просеивают песок, высаживают растения, поливают. Мне кажется даже каждый камешек и тот выложен с любовью. На ресейпшине всегда кто-то дежурит, даже ночью. Обратиться можно по любому вопросу и тебе всегда доброжелательно помогут. Домик небольшой, простой деревянный, но все необходимое есть в номере: чайник, холодильник, кондиционер, чай, кофе, сахар, каждый день бутылка воды литровая на человека. Фото домика и внутри соответствует реальности. (наш домик находился около водонапорной башни и когда она переполнялась - вода вытекала наружу и сильно шумела, в любое время суток. Решить эту проблему персонал не в силах. Поэтому берите домик подальше от башни ). Электричество ( как и везде в Гоа, часто отключалось, но практически сразу все восстанавливалось - возможно генераторы они ставят. Но проблем с горячей водой не было. На территории есть бассейн небольшой. Он очень спасал, когда на море были сильные волны и зайти в воду было невозможно. Особенно это актуально тем, кто с детьми. Около бассейна есть душ, недалеко санузел. Полотенца для бассейна - на ресейпшене можно попросить. На столиках есть меню от бара, расположенного на пляже. В баре можно сделать заказ и тебе принесут или в номер или к бассейну. На пляже постояльцам отеля шезлонги бесплатно. Около шезлонга ставят тазики с водой - чтобы ополоснуть ноги от песка. Вот такая милая забота о гостях. Чтобы поужинать или дойти до магазина - можно выбрать кафе на ближайшей улице - иди минут 7 неспеша. Нам очень понравился отель, рекомендуем!!

The location is right on the beach and near to lots of bars and restaurants. At the moment, there is a rule in Arambol about live music stopping at 10pm so it isn't overly loud. You can hear the sea when the music is not playing. It is at the quieter end of Arambol beach (regarding sunbathing tourists) which I liked but there is still music playing. This may or may not appeal. The room was basic, but clean when I arrived. I stayed for 6 nights, and they never came into my room. Not to clean, not to empty the bathroom bin. Not for any reason. That is fine by me as I am ok to empty my own bin, but may bother others. The linens and towels were old but clean. Weirdly, I asked for an extra toilet roll after day 4, and I was told I was entitled to only one but that they would make an exception! The length of your stay appears to be irrelevant to the amount of provisions. They also didn't provide a top sheet. I asked for one and he seemed uncertain if I cold have one and said he would let me know later, then forgot (and apologised later). They said I had a blanket and could use that - but those are rarely cleaned so I didn't want to use it next to my skin. It was actually okay as I didn't end up needing it, but if there had been lots of mosquitoes there would have been zero barrier. The owners were friendly and said hello whenever I passed them.

The hotel is at good place. Rooms and foods are fabulous. Service is excellent. Next time when i visit goa will definitely stay here only

Benaulim Fortune resort is a beautiful property situated very near to Benaulim beach. Room size is good. Few shortfalls I observed: 1. Room fan regulator was not working. 2. Split ACs were not cooling (no centerlise ACs in resort). 3. F&B ground level team waiters consider guest as fool.. they suggested to try rice kheer in desert and you will not believe that they poured rice in to milk and served when I complained about that then he said he will not charge for this. Such unprofessional attitude are not expected in a brand like #ITC Fortune

I went during the monsoon season and the hostel had to take precautions to prevent any flooding, by putting up huge covers which kind of made it seem like it was under construction. So if you are going during the monsoon season don't be surprised if it doesn't look like the pictures. I had no complaints as at least it prevented flooding. The staff were all amazing and very nice, just not it is a cashless hostel so everything is through their app. I went during off peak so not much of a hostel vibe and people mostly sticked to their own groups. Nothing much around the hostel except a few cafes but has a very calm and relaxing environment. It is also a 5 min walk to Mandrem beach where u can walk ***** the full beach to go to Arambol and also to Sweet water lake. All in all service and cleanliness was great, location was alright and not much facilities except a small pool.

Второй раз останавливалась в этом отеле! Хорошее место для отдыха между перелетами. Приятные домики, хороший завтрак, можно поплавать в бассейне и гулять по красивой территории отеля. Советую для остановки на 1-2 дня.

훌륭한 숙박과 불만 없음. 서비스는 정말 좋았고 객실은 잘 조직되고 깨끗했습니다. 가장 좋았던 부분은 음식, 정말 맛있었습니다!

Interiors are in good condition. Its superb. Room was clean however the cleaning was done only by wiping throughly. Seen dust on the cornersbin the rooms and bottom of tea tray. No space after keeping bed. No way to dry towel and wet clothes. Bathroom is very small in size one can not easily moce while having bath. Repeatedly poking toilet commode. The name of the room is executive but it's really a small sized lowest category of room and the price is little hire compared to similar sized rooms in other property.