Best Western Walworth Castle Hotel looks like you’re about to stay in a medieval fortress, but the experience is closer to a slightly ******* Premier Inn with turrets.
The castle exterior is genuinely impressive. The inside feels like it was last renovated during the English Civil War. Creaky floors, questionable décor, piggy smell breakfasts and recepcionist smile thicker than the castle walls.
That said, it’s strangely charming in the same way old pubs and abandoned stately homes are charming. Not luxurious, not modern, but definitely memorable.
The room was spacious and comfy beds. It comes with free breakfast, which is good. Breakfast was alright, the same food every morning. The only thing that lets us down is one of the staff in the restaurant. We sat there for ages waiting to be served. Because he won't be serving us not until 8pm. So we've waited patiently, because we have just arrived that night and was very hungry. This man was serving other people, but not us. So my husband and I were wondering what's going on. So my husband went to the till and queued up. But when it's my husband's turn, he asked, ”Who's next?? Obviously, my husband was in front of him. Then, when my husband asked if we could order now, he looked at him and me and saying ”Oh, just wait to your table, and I will get your order from there. . Maybe because I am the only Asian there. I feel like there's a bit of ****** to be honest. We went back to our table and waited to be served again. But he didn't turn up and served the next table beside and served some other customer who came after us. I was so mad and upset. But I don't want cause a scene. So we we just went out and looked for another restaurant outside the hotel. We're so disappointed, and we didn't expect to be treated like that. The receptionist was very nice and helpful. I just forgot his name. But the one at the restaurant is not nice at all. He ruined our family holiday. We won't be coming back anymore there.
Absolutely spotless and finished to a high standard. Decor is modern and appealing throughout. Staff are helpful. Lovely restaurant and fantastic coffee served there. The only slight issue I would say, is that you can hear guests in the next room very easily and this isn’t desirable for obvious reasons. We sadly ended up with very noisy guests in the room next to us the first night we stayed and this caused considerable disruption to our sleep pretty much all night. Saying this, we didn’t notify the staff though (so they may have been able to help) as there was no phone in the room. The next night was fine and completely silent so this would be dependent on who you have staying near you.
이 방문과 관련된 두 가지 장점 만 있습니다. (1) 열심히 일하고 친절한 직원과 (2) 장소의 청결. 방은 기본을 넘어서고있었습니다. 바닥에서 세면 도구를 분리 할 곳이 없습니다. 방에 환기가 충분하지 않습니다. 우리는이 지역을 방문했지만 호텔 숙박은 매우 실망 스러웠습니다. 돌아 가지 않을 것입니다.
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매우 기본적인 호텔입니다. 가족에게는 권장하지 않습니다. 방을 청소해달라고 요청했습니다. 그들은 청소부에게 알리는 것을 잊었습니다. 다음날 방을 청소해도 린넨을 갈아주었습니다. 다른 모든 것은 그대로였습니다. 전반적으로 열악한 경험
호텔은 매우 깨끗했고 직원들은 매우 도움이되고 세심했지만 주방에는 직원이 부족한 것 같습니다. 웨이터/웨이트리스가 제공하는 아침 식사이지만 첫날(토요일) 아침 식사를 주문한 후 1시간 전에 기다렸고 둘째 날에는 도착하기 45분을 기다렸습니다. 이때쯤 토스트와 차는 차가웠다.