호텔 경영진님께 !!!
이 호텔은 정말 최고예요! 칭찬해도 모자랄 정도예요.
특히 리셉션 직원들은 제가 파키스탄에서 경험해 본 것 중 최고의 고객 서비스 기술을 갖추고 있어요. 마치 서양 호텔에 있는 것 같아요. 이름을 기억하고 싶었지만, 체크인과 체크아웃을 담당해주신 직원분은 정말 전문적이고 고객 서비스 능력이 훌륭했어요.
리셉션 경영진은 그 직원의 신원을 알아내서 급여를 인상해 줘야 해요. 신의 가호가 있기를 바랍니다.
We attend the hotel with outside temperature of 45 degrees after a long journey on the 3rd day of Eid after having stayed a nice hotel in Multan with fully functioning facilities.
The reception was well maintained and nice and cool, we were given our rooms and the porter led us to a door and to our dismay, which went outside to the unfinished shopping mall so we could access the second lift on the other corner of the building as the lift in reception area was out of order.
The lift took us to the second floor, where the decor reflected the reception area , however they had turned off the air conditioning for the building there excuse was that the building engineer was on eid holiday only he could turn on the corridor ac ? we were shown our rooms which were hot as they had just turned on the Ac in the rooms we had booked the large deluxe rooms , however had to change both our rooms about 4 times as issues with inaffective ac units, this didn't get resolved until midnight.
The restaurant was closed even though the staff were there , the other parts of hotel were not accessible as the air conditioning was turned off.
In the morning the staff immediately apologised as there was no buffet or active kitchen so the breakfast which was out sourced was a option of eggs and paratha and toast. There was 4 of us and after a 10 minute wait we were given one cold old paratha cut into 4 pieces it seemed like it was a left over. I complained and we then received some paraths which were reheated old and hard.
Why accept customers if you don't have fully functioning hotel, it could of been a good stay if everything was functioning as the hotel has nice decor.
오후 3시에 준비될 것이라고 말했지만 체크인을 위해 30분 이상 기다렸습니다. 아파트는 아직 준비되지 않았고 우리가 손님으로 전혀 대우받지 못한 것처럼 느껴졌습니다. 체크아웃할 때 그들은 우리가 떠나기 전에 아파트를 검사해야 했기 때문에 멈추고 다시 기다리라고 요청했습니다. 이 지연으로 인해 비행기를 놓쳤습니다. 전체 경험은 매우 실망스럽고 실망스러웠습니다.
I stayed another night. Everything is ok. Room service was a bit too instrusive with excessive and unnecessary knocking on the door for questions (especially when I am a woman staying alone in the room). Otherwise all good. Breakfast was a plus.
좋은 호텔입니다. 물과 사과가 무료로 제공됩니다. 객실 크기는 보통입니다.
레스토랑에서는 요청에 따라 저녁 식사가 메뉴 또는 단품으로 제공됩니다. 뷔페에는 고기와 디저트가 많고 채소와 과일은 적지만, 파키스탄 어디에서나 흔히 볼 수 있는 풍경입니다.
수영장이 있는데 남녀 이용 시간이 다릅니다.
호텔에는 작은 경비 구역이 있습니다.
이 구역은 시내 중심가보다 훨씬 낫고, 일반적인 수준입니다. 관광지까지는 택시를 타야 갈 수 있습니다.
호텔에 UBL ATM이 있어서 해외 카드도 인출할 수 있습니다. 파키스탄에서는 흔치 않은 일입니다.
서비스가 정말 훌륭합니다!
Ramada by Wyndham Murree Lower Topa Resort is an excellent hotel for family and business. Staff is very cooperative and polite with professional service. But aramada should provide complimentary clothes ironing services to all guests. I stayed there from 7th May to 9th May, but they charged me PKR 1,880 for ironing just one dress.
I had high expectations as the hotel came with recommendations from different people, however, it turned out to be kinda disappointing. very old rooms. ACs were out of order and the whole night was full of sweating. breakfast was very limited which you would not expect from an expensive hotel.