The hotel and area was fantastic, however, service at the front desk and the restaurant was lacking.
We took a long weekend break and were excited to try the beach club, however our experience was dampened by the service.
Being made to stand around for 5 minutes, whilst being told we hadn't paid (when we had) was unnecessary and frankly embarrassing.
The restaurant was the most disappointing part of the stay.
I'm the evening service was slow, followed by having our order wrong twice and also dropped.
Breakfast at the restaurant was lacking compared to cheaper hotels that offer continental. Small selection , nothing outstanding. When we ordered a cooked breakfast, it took 30-40 minutes to receive some eggs and pancakes although the restaurant was fairly quiet.
However, the room, facilities, and the spa were fantastic. Beautiful and comfortable rooms. The beach club outside was gorgeous. The spa was perfect and treatments were, to quote my partner, 'one of the best massages of my life'.
We're unsure if we would come back. Although the facilities were great, the service was mostly subpar and not what we'd expect from a harbour hotel.
Location and view are fantastic, facilities are good, there's no denying it's an old hotel and that comes with some quirks and even a few areas that are a bit rough round the edges but it's not advertised as the 5 star hotel it once was. So as a 4 star I'd recommend it to anyone, the staff and cleanliness of room couldn't be faulted!! My only real gripe / area that needs some more immediate attention is please get an EV charger or two!
기차역에서 불과 몇 분 거리에 있는 훌륭한 위치. 오래된 건물처럼 보이지만 객실은 창문에서 좋은 전망으로 편안했습니다. 기본적으로 시내 중심가에 있어 인근 명소까지 걸어서 갈 수 있습니다. 한 가지 부정적인 점은 늦은 체크 아웃에 대해 요금을 청구하고 싶었다는 것입니다.
우리에게 완벽한 위치에있는 훌륭한 건물.
우리는 매일 아침 일어나기 위해 멋진 바다 전망을 갖춘 방에있었습니다. 아침 식사는 매우 높은 품질이었고 우리에게 하루의 훌륭한 출발을주었습니다. 전반적으로 호텔은 매우 깨끗하며 모든 시설이 좋은 표준으로 유지되는 것으로 보입니다.
우리 방은 내가 머물렀던 많은 다른 호텔 객실과 비교할 때 매우 넓었습니다. 욕실은 평균보다 확실히 넓으며 좋은 크기의 샤워 실이 포함되어 있으며 좋은 압력으로 많은 온수가 있습니다. 다른 수도꼭지를 사용할 때에도 샤워는 완전히 영향을 받지 않는 것처럼 보였다.
우리의 체재를 향상시킬 몇 가지 작은 세부 사항. 우리가 방문하는 동안 작동하는 리프트는 고장났습니다. 그러나 이것은 우리의 체류를 망치지 않았습니다. 다른 세부 사항은 욕실의 작은 stool (또는 비슷한) 일 것입니다.
모든 직원은 친절하고 친근하며 도움이되는 것처럼 만났으며, 모두 우리가 오스본에서 즐거운 시간을 보내도록 열심히 노력한 것처럼 보였습니다.
우리는 모든 것이 잘 유지 된 것처럼 보이는 일부 부지를 산책했습니다. 우리는 또한 미드 풋 (Meadfoot)의 부지와 만을 가로 질러 걸어 나갔습니다. 신선한 바다 공기를 산책하고 즐길 수있는 훌륭한 위치입니다.
다시 여기 머물까요?
확실히, 우리는 이미 다음 방문에 대해 논의했습니다.
This was truly one of the most unforgettable birthday experiences I’ve ever had! From the moment we arrived, the hospitality was beyond anything I expected. The staff went out of their way to make the day feel extra special, and I was genuinely moved by their kindness. The room was stunning, the vibe was just right, and every facility added to the comfort of our stay. A big thank you to the lovely lady at reception, her warm welcome and constant support throughout made all the difference. It was a birthday I’ll always remember!
I love the design of this hotel—it's a dream come true for William Morris fans!
One thing to note: the hotel is located on a pedestrian-only high street, meaning cars cannot access the front entrance. The nearest taxi stand is at least a 10-minute walk away, which may not be ideal for guests with large luggage. However, Uber can drop you off near the shops, about a 6-minute walk from the hotel.
매우 친절한 리셉션 직원. 그들은 내가 즉시 가지고 있던 쿼리 하나를 분류했습니다. 편안한 방. 최상층에 있는 편안한 침대에서 매우 조용하고 방해받지 않는 밤을 즐겼습니다. 에어컨이 잘 갖춰져 있고 필요한 경우 추가 팬도 사용할 수 있습니다. 침실에 좋은 암막 블라인드가 있습니다. Twining 차의 좋은 선택! 미리 전화해서 주차공간이 협소하다는 안내를 받았는데 주차공간이 있어서 너무 기뻤습니다.
시드머스에서 해변에 위치한 하버 호텔 시드머스에 머무실 경우 5분 정도 걸으면 코너트 가든 및 제이콥스 래더 비치에 가실 수 있습니다. 이 해변 호텔에서 도셋 및 동쪽 데본 해안까지는 0.1km 떨어져 있으며, 0.1km 거리에는 시드머스 비치도 있습니다.
마사지, 전신 트리트먼트 서비스, 얼굴 트리트먼트 서비스 등이 제공되는 스파에서 럭셔리한 분위기를 맘껏 즐기실 수 있습니다. 실내 수영장, 사우나, 피트니스 센터 등의 레크리에이션 시설에 확실히 만족하실 것입니다. 이 호텔에는 무료 무선 인터넷, 콘시어지 서비스, 웨딩 서비스 등도 마련되어 있습니다.
시설 내에 위치한 레스토랑 Upper Deck에서 간단한 식사를 즐겨보세요. 여기에는 다양한 음료가 제공되는 바/라운지도 갖춰져 있죠. 또는 편하게 객실에서 룸서비스를 이용하실 수 있습니다. 아침 식사(유럽식)를 매일 07:30 ~ 10:00에 유료로 이용하실 수 있습니다.
대표적인 편의 시설과 서비스로는 드라이클리닝/세탁 서비스, 24시간 운영되는 프런트 데스크, 짐 보관 등이 있습니다. 시설 내에서 무료 셀프 주차 이용이 가능합니다.
평면 TV 시청이 가능한 57개 객실이 마련되어 있습니다. 무료 무선 인터넷을 이용하실 수 있습니다. 욕조 또는 샤워 시설을 갖춘 전용 욕실에는 무료 세면용품 및 헤어드라이어도 마련되어 있습니다. 편의 시설/서비스로는 전화 외에 금고 및 책상도 있습니다.
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리뷰 94개
8.6/10
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리리뷰어I always try and book a pre Xmas stay somewhere, with my children . I came across Woodford Bridge on a booking site , and it seemed to offer great value for money so I thought why not. There are some positives and negatives which I ll list below.
Arrived on a dark and gloomy Tues evening, the roads are not particularly great , potholes galore in the area. In the dark its quite scary roads too, in the middle of nowhere !!
Check in was straightforward, nice friendly staff , however I found they have a tendency to talk amongst themselves and leave you waiting for too long before saying ” can I help you ”?
Apartment was very clean , modern and warm. Incredibly happy with the size of it. Easy location to the games room for my boys, which they enjoyed very much, the pool table and table tennis. However the lighting is not great around the steps , and also the warning paint on edges of steps have worn off , so I had to be very careful walking back to apt in the dark.
Used swimming facilities , nice , clean , quiet . The other facilities looked good .
Went to the pub on site one night. Lovely little place , although totally devoid of atmosphere, hopefully better at weekend when live music on. They definitely need something. Prices of wine extortionate 175ml for 7.25 .
I had to contact reception as the seal around the oven was coming off, did this in the morning before we went to atlantic village. On our return it was still hanging off, so had to contact reception again. Although I really liked the apt , there are a couple of improvements needed I feel. Firstly I could not find a chopping board or fish slice in the kitchen. As a single female with 2 children I also did nt feel safe as the apts can be accessed by anyone , there needs to be a key card reader on the entrance to the block , not just the apt door.
Overall , it was a nice enough stay but I Don t think we d return. Probably much nicer in the Summer , and more going on in the area
TTajul Islam05I have to admit, I wish I had used Leonardo's Hotels in the past, when I had the option to. But now I can't help but feel the regret of not discovering their chains earlier enough.
Anyway, that's by the by, but to say the hotel exceeded exceeded my expectations is an understatement. I mean, a part from the usual basic needs, the tea, the coffee, the milk for crying out loud, there were abundance of those. I was honestly extremely happy to see that given my stay was only for a day, that amount of supply was left to my disposal. I have stayed at branded chains who can't even get the basic right let alone go above and beyond.
Other key touches, the selection of pillows left on the bed, unlike some places where you have to make do with a rough night sleep if the pillow available does not suit your need, I had no such issue with Leonardo. The pillows were there, scattered on top of the bed, I found one that was comfortable and slept with no complaints. This is extra brownie points territory, Leonardo!
To conclude, will I stay at Leonardo again? Of course! At the time of booking, I only expected one thing: to stay for the night. But didn't expect the little touches to out exceed what I originally intended stay here for.
Wish I could stay for longer, thanks Leonardo Hotel, Plymouth!
AAndyPPThe hotel and area was fantastic, however, service at the front desk and the restaurant was lacking.
We took a long weekend break and were excited to try the beach club, however our experience was dampened by the service.
Being made to stand around for 5 minutes, whilst being told we hadn't paid (when we had) was unnecessary and frankly embarrassing.
The restaurant was the most disappointing part of the stay.
I'm the evening service was slow, followed by having our order wrong twice and also dropped.
Breakfast at the restaurant was lacking compared to cheaper hotels that offer continental. Small selection , nothing outstanding. When we ordered a cooked breakfast, it took 30-40 minutes to receive some eggs and pancakes although the restaurant was fairly quiet.
However, the room, facilities, and the spa were fantastic. Beautiful and comfortable rooms. The beach club outside was gorgeous. The spa was perfect and treatments were, to quote my partner, 'one of the best massages of my life'.
We're unsure if we would come back. Although the facilities were great, the service was mostly subpar and not what we'd expect from a harbour hotel.
AAntony매우 친절한 리셉션 직원. 그들은 내가 즉시 가지고 있던 쿼리 하나를 분류했습니다. 편안한 방. 최상층에 있는 편안한 침대에서 매우 조용하고 방해받지 않는 밤을 즐겼습니다. 에어컨이 잘 갖춰져 있고 필요한 경우 추가 팬도 사용할 수 있습니다. 침실에 좋은 암막 블라인드가 있습니다. Twining 차의 좋은 선택! 미리 전화해서 주차공간이 협소하다는 안내를 받았는데 주차공간이 있어서 너무 기뻤습니다.
FF HonourBooked a last minute break and have to say what a little gem this hotel is.
We were welcomed by the owners Steve & Wendy who the most friendly and down to earth people you would ever wish to meet.
Their attention to detail is second to none.
Complimentary home baked Bakewell tart, fresh milk if needed and an even honesty bar whereby you are trusted to serve your own drinks and settle upon departure.
Never came across this before at any hotel stay, just shows what genuine good people the owners are.
The hotel is immaculate, tastefully decorated and only a few moments stroll to the sea front.
We had the best nights sleep, mattress was extremely comfortable and bed linen was of high quality.
Lovely freshly cooked breakfast made to order with additional fresh continental offerings available.
This hotel failed to disappoint we can’t wait to visit again.
리리뷰어Overall a great stay, receptionists were welcoming, although a little bit more effort could have gone into directing me to the room as the grounds are so big I got a little lost. On entering the building where my room was located the carpet definitely needs to be upgraded, my room was nice and clean. It had a sink, and an ironing board and iron which I was very impressed with, it also had two wardrobes one with a kettle on top and one with hangers inside. The grounds are lovely, the garden is spectacular, it would be a perfect setting for a wedding. The staff in White Hart are lovely and the customer service provided by them was great. (Two males) thank you. On the Friday they had a live band (male / female) singing the old classics for VE Day that was great. The food was also nice. I would defo stay here again.
GGillfromUKThe Mercure is centrally located 5 mins walk from the centre of the city and the Cathedral. Our room on the third floor was clean and serviceable although some of the furniture had seen better days. Car parking is available and costs £15 per day which is cheaper than the public car parking across the road. Families note, pool costs £10/adult. (Children free)
MMary AnnHotel Review: ⭐⭐⭐⭐☆
I recently stayed at here and had a wonderful experience. The room was clean, spacious, and well-equipped with everything I needed. The staff were friendly and always ready to help. The location was perfect—close to shops, restaurants, and local attractions.
리리뷰어Great hotel, in a fab location - close to the centre, close to our friends house. Good breakfast. The bed was quite hard, so uncomfortable for me, as I have spinal problems, but otherwise the room was fine.