스페인 바스크 컨트리 소재 4성급 호텔

This is the best hotel we have stayed in for the price I’m so glad we chose this one as it was a very comfortable room huge twin beds, very comfortable mattresses, pillows and bedding. One comfy arm chair plus desk chair, suitcase stands, glasses, mugs, kettle etc mini fridge , bottled water provided, excellent shower with quality fittings. Very quiet room and excellent location for the city centre and the river and metro & tram stops. Highly recommend

호텔 위치는 해변에서 두 블록, 도보로 5분 거리에 있어 좋습니다. 지상 및 지하 주차장이 모두 있어 편리합니다. 객실 청결도는 괜찮지만, 세면도구는 샴푸와 샤워젤이 한 종류밖에 없어 다소 아쉽습니다. 조식은 과일이 풍성하게 제공되어 괜찮습니다. 산세바스티안의 바다 전망은 정말 아름답습니다. 특히 밤에는 더욱 멋진데, 동쪽으로 걸어가면 상징적인 ”조개껍데기” 모양의 해안선을 볼 수 있습니다.

이전 숙박은 매우 만족스러웠지만, 이번 숙박은 최악이었습니다. 평소처럼 큰 침대가 있는 방을 예약했는데, 긴 하루 일과를 마치고 짐을 풀고 샤워를 하고 저녁을 먹은 후 잠옷 차림으로 잠자리에 들려고 했습니다. 그런데 예약 당시 객실 설명에 나와 있던 큰 침대가 사실은 작은 매트리스 두 개를 붙여 놓은 것이어서 얼마나 놀랐는지 모릅니다. 너무 불편했고, 매트리스가 자꾸 가운데에서 갈라져서 정말 짜증이 났습니다. 예약 시 명시된 크기의 침대가 없었다면 미리 알려줬어야죠. 이건 명백한 허위 광고입니다. 너무 실망스러워서 3일 만에 방을 나서면서 프런트에 이 문제를 이야기했지만, 아무런 설명도 없이 무시당했습니다.

I stayed at Hotel Zinema7 for 4 nights. The hotel has a modern design, comfortable rooms, and a pleasant atmosphere overall. However, there were a few disappointing aspects to the stay. The location is not very central, which means you need to rely on buses or taxis more often than expected to reach the Old Town and main tourist areas. The biggest frustration was that the telephone in the room was not working throughout the stay, despite reporting the issue. Unfortunately, it was never fixed, which made communication with reception inconvenient. Another disappointing point was the complimentary water policy. Water was provided only on the first day, even during a 4-day stay, which felt unnecessarily stingy for a hotel of this category. Overall, the hotel has good design and comfortable facilities, but the service experience and attention to guest convenience could definitely be improved.

**”BAD: Beware of the 'Upgrade'”** Our priority when booking was the room size and budget, so we reserved a 32m² City View room. At check-in, the hotel staff offered us an ”upgrade.” He said that for an additional €25 per day, we could ”upgrade,” so we agreed. However, while the room did have a Sea View, the size was downgraded to just 21m². I told them that paying €25 to have a smaller room was a downgrade, but they insisted that the view had been upgraded. I asked to be moved back to the room we originally booked, but the staff ignored my request for an entire day. Let me ask you this: if you went to see a new landscape, and the view changed, how would you describe it? You wouldn’t say the landscape itself was ”upgraded,” would you? You’d say the view was different or better. The following day, I finally got a response from the staff. They told me I’d need to pay an additional €70 per day if I wanted a 32m² Sea View room. While the hotel facilities and scenery are excellent, the staff are focused entirely on business and seem to aim to squeeze every extra euro from their guests. In the end, we ended up paying the €25. **Beware of the 'Upgrade.'”**

사우나가 숙박에 포함되어 있다고 생각했기 때문에 호텔을 예약했습니다. 온라인으로 예약하면 추가 비용이 들지 않는다고 직원에게 말했더니, 스파의 일부라고 했습니다. 스파의 일부인 경우 언급하고 스파 섹션에 포함하지 않는 이유가 매우 혼란스럽습니다. 스파와 사우나는 같지 않으며 비용이 든다면 언급해야 합니다. 다른 것은 모두 훌륭했습니다. 또한 사우나에만 별도 비용이 없습니다! 헬스장과 사우나만 사용하고 싶었는데 스파는 없었습니다! 스파 없이 사우나를 예약할 수 있는 방법은 없었습니다. 하루에 20유로가 아니라 이용당 20유로인데, 특히 호텔에 이미 예약했고 객실 요금도 지불한 경우라면 엄청 비싼 것 같았습니다! 직원들은 다시 한번 융통성을 보이지 않았습니다. 사용하지 않을 것에 대해 비용을 지불하거나 사용하지 않는 것 중 하나였습니다! 결국 예약하지 않았어요. 스파를 이용하고 싶지 않았고, 사우나만 15분 이용하는 데 20유로라는 돈이 너무 많이 든다고 생각했거든요.

Choose the hotel for its proximity to the Intermodal bus interchange. We walked to all the main tourist attractions from the hotel. Bilbao is a very walkable city. What sets this hotel apart is the friendliness of the staff. The front counter team is genuinely friendly and helpful. Special thanks to Noemi who went out of her way to help us and gave advice on airline lost luggage. The room is spacious for our needs. The king bed is super comfortable, with just the right firmness. Linen is plush and pillows are fluffy. It has a simple yet functional tea-making facility in the room. The room came with USB charger by bedside, which is essential for today's travellers. We love the bathroom. Well-lit, full-size shower with strong water pressure. You will find the basic amenities (Toothbrush etc) in the bathroom. The cleaner did a good job with the room. The hall and public areas are all spotless. Judging based on the interior, the hotel might have been refurbished not that long ago.

빌바오 고속버스 정류장 건물 위에 있어서 위치좋았다. 시내에서 멀지 않다. 버스너 지하철도 근처에 있다. 위치, 청결 모두 만족함. 방이 엄청 크진 않아도 냉장고 헤어드라이어, 안전금고, 전기팟등 모두 구비되어있음. 다만 객실 욕실이 다들여다 보이는 구조라 커플이 아니라면 좀 곤란할듯해요. 저는 홀로 여행이라 문제 없었음. 그외에는 생각보다 좋은 호텔이었어요. 조식은 시간이 일러 아직 못 먹었어요.

Beautiful rooms with nice bathroom, great shower. Soundproofing could be better. Having a bath a hear the tv from the next room, should not be possible in a hotel like this, also the slamming doors, was not great. Staff in the hotel are super, from housekeeping till reception. The restaurant is fantastic, fantastic wines. And probably one of the best burgers I ever had. If you stay at this hotel, you have to visit this restaurant. I simply loved it. Free parking near the hotel, even with vans or minibuses. Despite the fact that soundproofing could be better, next time in San Sebastián, this will be my first choice.

Whilst the facilities of the room are good the communication is absolutely woeful. We tried for 3 days to contact the property after they sent the pre-registration email through ALL of their channels - email, Whatsapp and phone call with not one response. It came to the day of arrival and with no response we had to try via Trip.com and finally got to live chat with a person who then followed up with the hotel. Needless stress for us that could have been avoided with a simple reply. Whilst we had an enjoyable stay the public areas are very dark (the walls and ceiling are painted a very dark grey) and similarly in the bathroom of the room - seemed a very odd colour choice. Also, we could smell what others were cooking in their rooms. Finally, (not the hotels fault) but we had noisy neighbours in the room above and as the floors are timber we could here them (or their kids) making noise til 1 am. Overall, disappointed.