The Tree House Boutique Hotel by the Living Journey Collection
웨스턴케이프 호텔
대표 시설: 수영장, 스파, 비즈니스 센터
훌륭함
리뷰 41개
9.1/10
1박
최저가 EUR125
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9.6/10
기대 이상
BbibrewdogDisappointing — Not the Taj Experience I Expected
I stayed one night at Taj Cape Town and, having stayed, worked, and studied at other Taj properties worldwide, I left feeling that this hotel does not deliver the signature “Taj” experience.
Location: Excellent — centrally located and convenient for business and sightseeing.
Rooms: Very good. The guest room was well-appointed, comfortable, and met the standard I expect from a five-star property. No complaints on accommodations.
Food & Beverage: Below expectations for a Taj. The breakfast buffet was serviceable but average — acceptable for a quick meal, but nothing memorable in terms of variety, presentation, or quality. The on-site Asian restaurant is extremely small (about five tables) and suffers from poor ventilation: the exhaust does not appear to function adequately, so the space quickly fills with an oily cooking smell that lingers and detracts from the dining experience. The food itself was below the quality I would expect from a Taj-branded restaurant.
Service & Brand Feel: This is where the hotel most noticeably misses the mark. While staff were professional, the overall atmosphere lacked the warm, polished service and attention to detail that distinguishes other Taj properties I have experienced. It felt more like a standard city hotel operating under the Taj name rather than a hotel delivering the full Taj brand promise.
Value: Concerning. The hotel charges approximately INR 2,000 per day for parking — a steep add-on that should be clearly communicated up front and factored into the overall value proposition.
Summary: The location and rooms are strong points, but the average breakfast, a small and poorly ventilated Asian restaurant, and an overall absence of the characteristic Taj hospitality leave this property short of expectations. If you are seeking the classic Taj experience, this particular hotel may not meet that standard.
리리뷰어Lovely stay at Pepperclub - recommended. We chose to celebrate a big milestone in South Africa to create some very special memories. We toured from Joburg, through Nambiti to Durban and then onto Cape Town, and we booked Pepperclub to have a pampered end to our trip. The location is great, near Bo Kaap, local markets and safe to walk around. We had no problem getting where we needed to go. The hotel is very clean including the communal areas, gym and of course the rooms. However, housekeeping was more 4* - simple requests like extra blankets needed to be chased, and the turndown of the room happened every day but was inconsistent (sometimes the bathroom was cleaned and restocked, sometimes not). Similarly, the service was inconsistent even through the reception/concierge was always well staffed - Godfrey always greeted us enthusiastically, and there was another duty manager that was very diligent and followed-up well. However, when Godfrey was not on shift the welcome was more muted, and the staff on reception weren't exactly warm and not always efficient.
Restaurant staff were always very warm and friendly. Breakfast was great - with good selection of buffet and a la carte options served swiftly. Lunch options were good too, and room service was efficient.
Spa was excellent with very good massages and treatments. The Gym is good, though a little small, and for clarity the pool is not heated (but is beautiful). We didn't get a chance to try the private Odeon cinema, but they only had older movies not the newer ones found at public Odeon cinemas.
Great views of Table Mountain and Lions Head from the rooms. The hotel were able to grant our special requests of early check-in, inter-leading rooms and they dressed the room and provided cake and bubbly to celebrate our anniversary - lovely touches. You won't regret your stay, but you may not be compelled to stay again.
OO.N.A케이프 타운의 웨스틴은 오래된 호텔이지만 케이프 타운의 존재감, 품질 및 높은 수준을 계속 유지하고 있습니다. 우리는 케이프 타운에서 친구의 60 번째 생일 축하 행사 동안 8 일 동안 여기에 머물 렀습니다.
우리는 이그제큐티브 룸을 차지했고 19 층의 이그제큐티브 클럽에 접근 할 수있었습니다. 방은 좋은 린넨, 높은 수준의 침대가있는 매우 좋았습니다. 즉, 우리는 두 번째 날에 우리 방이 어떻게 청소되었는지에 대한 서두른 성격에 대해 불만을 제기해야했습니다. 침대가 제대로 만들어지지 않았고 카펫 바닥이 깨끗하지 않았으며 욕실은 반쯤 청소되었습니다. 5-star 호텔에는 좋지 않습니다. 불평 후 가정부는 수정을 했고, 머무는 동안 청소 기준을 최고 수준으로 올렸습니다.
우리는 또한 룸 서비스에서 음식을 주문했고 우리가 주문한 것의 절반이 가져 오지 않았습니다. 그들은 우리에게 다른 것을 주었지만 원래 주문이 우리에게 가져 오기 위해 45 분을 기다린 후 마지 못해 잘못된 주문을 수락했습니다. 음식을 먹고 나중에 불만을 제기했습니다.
조식 뷔페는 괜찮았지만 냉육 섹션에는 냉육이 많이 선택되지 않았습니다. 그들은 이것을 정말로 개선해야 합니다.
마지막으로 일부 직원의 전반적인 서비스 제공은 심각한 개선이 필요합니다. 레스토랑의 직원 중 일부는 서로 이야기할 때 너무 시끄럽고 일부는 고객에게 불친절하고 무관심한 태도/분위기를 어냅니다. 그들이 우리를 섬기면서 고객이 우리에게 호의를 베풀고 있다고 느끼는 것과 같습니다. 이 표준의 호텔에는 충분하지 않으며 일부 직원은 재교육이 필요합니다.
전반적으로, 우리는 Westin에서의 숙박을 즐겼으며 다음에 케이프 타운을 방문 할 때 확실히 다시 올 것입니다.
AAlexBuon hotel situato nel centro della città. Struttura moderna e personale gentile ad eccezione di un’addetto alla reception che dava l’impressione di essere infastidito quando gli venivano poste delle semplici domande
PPaulineEverything was literally perfect except for the flies and a few knats flying around the food. Which tells me that the kitchen needs to become cleaner.  The bathtub rim and toilet rim could use a little more scrubbing, but other than that everything was lovely.
LLikeAStarSanbona Wildlife Reserve is a league of it's own. Our driver picked us up from Cape Town and it took about 2 and a half hours to reach the gate of Sanbona
From the gate to our glamping tents was another 90 mins drive into an expansive dessert - 62,000 hectares
We got real lucky and saw Lionesses, Cheetah, Giraffes, Hippos, Rhinos, Baboons, Elephants etc. Our Guide Joe was absolutely fantastic and knowledgeable
The glamping tents were so spacious, connecting you right back to nature with outdoor showers, jacuzzi etc
Our meals were fantastic, and they can accommodate to most dietary restrictions. We ended up trying both the Springbok, Kudu, Hake, Kingklip - all local delicacies
Love how South African wines were included in our full board experience allowing us to sample Bruts, Rosé and even their Pinotage
We ended the evening stargazing as usual, this time being able to see both the Southern and Northern Hemispheree
NNEIL-DEVONThis stay was absolutely magnificent from arrival to departure, upgraded as we arrived at the hotel. The staff, incredible! Always doing more than asked, going out of their way to assist in making plans, arranging transport or just providing extra information.
Shout out to Claudia, who was patient and articulate. She stopped her work in order to attend to me at all times.
Shout out to Dewald, humorous, witty and exquisitely piquant. Always up for a conversation amd willing to make anything amd everything more convenient for the guests.
Rennia and Alice, ebullient and light-hearted, i felt the care and meticulous nature of their work through all they did, and the smiles they provided, thank you!
The entire staff, quite warm and accommodating! Clean room, aesthetically modern and quaint.
100% recommended, convenient location for all your needs!
리리뷰어The hotel breakfast was very good. The view was awe inspiring. The room had great coffee available. Staff were super helpful and friendly. Brown eyed manager was really patient with my grandmother and really professional. Loadshedding was a bit of a problem because in the middle of the night the generator switched of and Gran couldn't make it to the bathroom in the dark. The bathroom ventilation was a bit of a problem and the room air conditioner didn't work. For the price I would say it was reasonable but improvements can be made in terms of small helper lights on the stairs. The swimming pool is heated and looks out onto the stars which was awe inspiring to see. Overall I would definitely recommend this hotel.
리리뷰어So good we are staying longer!
Apart from the obvious draw of the fantastic golf course onsite the hotel and spa are a real treasure. Breakfast is to a very high standard. Rooms are spacious but the real bonus is the spa and facilities. Unlike other hotels on the garden route with high costs and limited availability the range of treatments on offer is excellent, staff work hard to fit you in and they are very reasonably priced too.
Reception staff are very helpful and ensure you are aware of all the local walks and things to do.
I’d definitely stay again…. We are already staying longer than originally planned.