We stayed at this hotel for one night mainly to enjoy the facilities such as the swimming pool, sauna, steam room, and spa area. First of all, I would like to appreciate the staff and management for being friendly and helpful. We accidentally booked for the wrong date, and they kindly helped us change the booking to one day earlier so we could stay immediately, which we were very thankful for.
The room itself was spacious and comfortable, and the breakfast had a good variety of options. Overall, the room and breakfast experience were good.
However, the main disappointment was the wellness facilities, which were the main reason we chose this hotel. When we arrived, there were some cleanliness issues in the bathroom, including stains in the toilet, and we had to request additional cleaning.
The swimming pool was extremely cold and basically unusable. We were told it had been turned off because of the seasonal change, which was disappointing as this information was not made clear beforehand. The sauna was also cold when we arrived, and staff informed us it needed a few hours to heat up, so we could only use it briefly. The steam room was completely out of service due to technical issues.
In the end, we could only properly use the Turkish bath area. While the staff were polite and tried to help, the facilities unfortunately did not match the expectations created by the hotel advertisement and booking experience.
I think this hotel has potential because the rooms and customer service were good, but the wellness facilities need better maintenance and clearer communication for guests.
우리는 최근에 Hilton DoubleTree에 머물렀고 특히 Halil이라는 직원의 서비스 품질에 깊은 인상을 받았습니다. 체크인하는 순간부터 Halil은 내 체류가 편안하고 스트레스가 없는지 확인하기 위해 계속해서 나아갔습니다.
그는 믿을 수 없을 정도로 정중하고 세심하며 진정으로 도움이 되었습니다. 지역 지시를 돕거나 추천을 하거나 내 방의 모든 것이 기대에 부응하도록 했는지 여부에 관계없이. 그의 전문성과 친절한 태도는 지속적인 인상을 남겼고 전반적인 경험을 진정으로 향상시켰습니다.
환대를 차별화하는 것은 할릴 같은 직원들입니다. 그의 헌신과 서비스 덕분에 나는 확실히이 위치로 돌아와 다른 사람들에게 추천 할 것입니다.
할릴과 힐튼 더블트리 팀에 다시 한 번 감사드립니다!
두 마리의 빈 애완 동물 ie와 빈 가방 ıslak mendil bulduk. de TV 코만다. 또한 정문 조명이 꺼져 있고 욕실의 emi ventilatör가 작동하지 않았습니다. Ayna tam buharlanmıtır. 또한 변기 시트가 변기에 잘못된 크기입니다. 당신이 그것에 앉아있는 동안 그것은 주위를 움직입니다. 또한, 당신이 shoering하는 동안 욕조는 배수되지 않습니다. 그것은 내 발을 덮었다. 마지막으로 커피 머신 위의 조명이 너무 어둡고 커피 주전자 뚜껑이 깨졌습니다.