스페인 아라곤 소재 5성급 호텔

The staff felt unfriendly from the start. Their attitude was cold and rigid. There was no sense of warmth or welcome. Interactions felt uncomfortable. I couldn’t wait to leave. Booking anything was overly strict. The pool and restaurant required rigid time slots. It didn’t feel like a vacation. It felt controlled instead of relaxing. The rules took away the enjoyment. At the restaurant, I wanted to look around and admire the design, but I was told to stay seated. It felt patronizing and unnecessary, like being treated as a child. I’ve never felt this uncomfortable before. Only at checkout, I was told the pool cost extra. This was never clearly mentioned before, but regardless of this ”misunderstanding”, for a five-star hotel to charge extra for using the pool is very disappointing. It felt cheap and not what you expect at this premium level. The hotel is beautiful and the food was delicious. Unfortunately, the staff ruins the experience, and their attitude overshadows everything else. I recommend to visit it if you're passing by the area, but I wouldn’t recommend sleeping here at all.

좋은 호텔이었고, 아침 식사도 아주 맛있었고, 직원들도 완벽했습니다. 레스토랑에서도 식사했는데 정말 좋았습니다!

매우 친절한 프론트 데스크 관리자 - Mr Miguel. - 훌륭한 고객 서비스. 그리고 좋은 추천도 많이 해주셨어요. 호텔 어메니티는 호텔 등급에 비해 기대치보다 약간 낮습니다. 이를 개선하면 더 많은 고객을 행복하게 만들 수 있습니다. . 당신이 지불하는 가격에 비해 전반적으로 가치가 있습니다.

Umgebung sehr schön, Service nett aber nicht perfekt. Kleinigkeiten, wie Taschentücher, Wasserkocher, Löffel zur Suppe, Porridge beim Frühstück, … fehlten.

”호텔에서의 체류는 예외적이었습니다. 내가 도착한 이후로 직원들은 믿을 수 없을만큼 친절하고 세심하여 내 경험이 완벽했습니다. 호텔은 도심의 중심부에 위치하고 있으며, 호텔은 도심의 중심부에 위치하고 있습니다. ¡ 잊지 못할 경험을 해주셔서 감사합니다!