미국 오하이오 소재 3성급 호텔

Our stay at The Lodge was nice. There were a few little things that I questioned, but that honestly is normal & did not really effect our stay. Everything in the lodge was clean & I do not know what wonderful smell they are pumping through the building... but walking into the lobby was wonderful! The decor was nicely decked out in holiday cheer! The Christmas Trees were beautiful too. We booked a King Suite, as the pic on Trip.com showed a jacuzzi tub in the suite. This is not the case. In fact, The staff at the front desk said they have not had jacuzzi tubs in the rooms for over 8 years. That was a disappointment... And King suites do not have a balcony, but Queen suites do have a balcony with sliding doors! They front desk did not offer to help with that misunderstanding, as offering a ”Fireplace room” (they said the jacuzzi rooms now had fireplaces after the removal of said tubs??... but no fireplace in my suite) or offering anything else... probably because I booked thru a third party(trip.com). It was definitely a spacious room, but a little overly ”roomy” with just a king bed, 2 nightstands,the entertainment/dresser, completely with a fridge in the cabinet, a very small ”dining table”, a glass coffee table & a pull out couch. The thermostat was set at a scorching 75 degrees, which I immediately turned down. At first, I figured it was just a fluke, but the power did go out one evening & sure enough, when the power was restored the thermostat reset to 75 again! We dined at the bar on a few occasions, which was nice & staffed ok, not the latest hours for a bar. The food is good & of course a little pricey. I'm sure there is a lot more to do during the nicer seasons... the answer for everything it seemed was ”it is the off season”. Overall, it was a nice place to stay in wine country & probably will return next year.

Traveling for a death in the family, upon our arrival, which was a little bit past the 3:00PM check in we were informed they were short staffed in housekeeping and a room wasn't yet available and if we were OK with a handicap room, I had no problem because I am disabled . No biggie, we went out for dinner. The problem was we didn't receive a phone call until after 6PM, 3 hours past the time that you could check in and our room was a standard room, clearly not to aid in handicapped people . Had there been a viewing service that evening, it would of been an major issue because we had to put our belongings in another family members room. We looked past that. When we finally got in our room there was like 2 pieces of toilet paper on the roll with no extra rolls available. Again, no biggie, went to the front desk and they took care of it quickly. Day of the funeral, go to take a shower, no body wash. Again, front desk was notified and they took care of it. Our final night, I was woken up by a clock alarm coming from another room that woke me up way to early than the time I had my own alarm set. I wasn't about to go and try to locate this mysterious alarm and have it shut off, but the alarm rang well over 15 to 20 mins. The hot tub was nice to relax, but sand was on the bottom of it, and the pool was extremely cold to me. I will say the staff that was on sight were very friendly and helpful to the best of their ability considering their lack of people to do required jobs and I did appreciate there was parking for Veterans. If I were traveling just with my wife and children I would of opted for a different hotel, but seeing how this was the location my family decided for all of us to go so we could be together in our time of mourning, it is what it is. I will not be looking into this chain of hotels for a future travel plans.

나는 프론트 데스크 직원과 매우 실망스럽고 불편한 경험을했습니다. 나는 일요일 3 월 1 일 오후 12시 30 분경 호텔에 도착했고, 얼리 체크인이 가능한지 정중하게 물었다. 리셉션에서 일하는 두 명의 여성은 오후 4 시까 지 사용할 수없는 방이 없다고 말했습니다. 나는 그것이 괜찮다고 말했고 로비에서 기다릴 것이다. 그러나 내가 기다리는 동안 다른 여러 손님이 도착했고 즉시 체크인했습니다. 방이 있다는 것이 매우 분명하여 상황이 불공평하다고 느꼈습니다. 나중에 체크인하는 같은 손님과 다시 책상에 다가가 오늘 예약을 했다고 합니다. 접수원은 아무 일도 일어나지 않은 것처럼 행동했고 분명히 짜증을 내는 것처럼 보였습니다. 체크인하는 동안 그녀는 내 예약이 이미 온라인으로 전액 지불되었지만 예약에 대해 다시 카드를 청구하려고했습니다. 금액을 보고 무엇을 위한지 물었을 때 그녀는 명확하게 설명할 수 없었습니다. 나는 그녀에게 예약이 이미 지불되었다고 다시 말해야했습니다. 두 접수원 모두 시스템을 확인하기 시작했고 다른 손님 앞에서 짜증나고 긴장해 보였습니다. 결국 그들은 내가 완전히 이해하고 동의하는 하루에 $50의 보증금이 있다고 설명했습니다. 그러나 그들은 다시 잘못된 금액을 청구하려고 시도했고 마침내 적절한 보증금 금액으로 요금을 수정하기 전에 다시 한 번 질문을해야했습니다. 전반적으로 상황은 매우 불편하고 비전문적이었습니다. 먼저 다른 손님이 체크인하는 동안 오후 4시까지 기다리라는 말을 들었고, 처음부터 명확해야 하는 요금에 대한 혼란을 처리해야 했습니다. 호텔 시설은 좋지만 프론트 데스크 서비스는 매우 실망스럽고 개선이 필요합니다.

We had a double bed and a sofa bed. All the bed mattresses were too soft and sank in the middle. The air-conditioner was very noisy and not very cold. The pillows were also too soft.

방 열쇠는 프론트 로비에서 작동하지 않았고 오전 700시에 프론트 데스크에 아무도 없었습니다. 운 좋게도 뒷문에서 들어갈 수있었습니다.

위치가 매우 좋으며 도심과 가깝습니다**. 집은 오래되어 보이지만 시설은 깨끗하고 잘 갖추어져 있으며 직원들은 매우 전문적입니다. 매우 조용하고 칭찬합니다. 티비도 너무 좋다

Downtown locations are not always in inviting places, but this downtown location is fantastic, with good views, restaurants around, right across the street from the local minor league ballpark, and easy access to major streets and roads. The hotel itself is nice, fairly new, and clean. A few notes for travelers: Laundry: two sets of machines onsite; coin-op ($2.50 to wash, $2.50 to dry); hotel provides free laundry detergent; I had to go to a nearby restaurant to get coins Parking: park with an app; free; convenient; the parking garage will tow cars parked in your spot Lounge and bar: we didn't use the bar, but it seemed popular; board games in the lounge for people to enjoy Housekeeping: we stayed two nights, and our room was not cleaned or tidied during the day. There was no notice of this, so we were surprised. When I asked for clean towels, they only had a couple of washclothes on hand. Breakfast: not the best. Ok, but not noteworthy. Bottom line: we would stay here again, though I wouldn't seek it out or insist on it.

우리는 클리블랜드 시내의 Drury Plaza에서의 숙박을 좋아했습니다! 직원들은 모두 매우 친절했습니다. 이 지역과 가격대의 대부분의 호텔에는 수영장이나 스파가 없었기 때문에 수영 지역은 보너스처럼 느껴졌습니다! 깨끗하고 매우 즐거웠습니다. 그들이 제공하는 시작은 훌륭했습니다! 호텔 가격에 포함된 전체 저녁 식사였습니다! 성인 1인당 성인 음료 3개 추가! 그들은 고전적인 음료였으며 크랜베리 보드카와 위스키와 콜라를 생각합니다. 조식도 맛있었어요! 일반 호텔 유럽식 아침 식사보다 더 많은 것을 제공했습니다. 식사 공간은 매우 깨끗하고 잘 유지되었습니다. 우리는 콘서트를 위해 House of Blues까지 5 분을 걸었습니다. 도보는 다운타운 지역으로 향하는 꽤 스트레이트였습니다! 호텔 자체는 꽤 깨끗했습니다. 약간 구식이지만(USB 콘센트 없음, 배관이 분명히 오래되었고 배수 속도가 약간 느리고 작은 TV, 오래된 카펫) 모든 대리석과 조명으로 옛날 독특한 매력을 실제로 빼앗지 않았습니다. 침대와 베개는 매우 편안했습니다! 내 아들은 아늑한 담요를 가져왔으면 좋겠다고 언급했습니다. BC는 꽤 얇습니다. 우리가 그 지역에 있다면 우리는 확실히이 호텔에 다시 머물 것입니다! 우리는 또한 여행 할 때 다른 Drury 위치에 머무르는 것을 조사 할 것입니다!

What we enjoyed. We were provided a handicapped accessible spacious 2 queen room fully updated with plenty of lighting on 1st floor. Everything in the room was clean and dressed giving you that at home feeling. The shower area had no tub and was a big enough shower for 2. At check in we were greeted with a friendly associate with a smile. Obtaining the room keys was as simple as providing an ID and type of vehicle for their parking lot.  What we didn’t enjoy. The pillows on the beds were half filled and it took all three to make one comfortable pillow. The right wall the first queen bed was butt up against made noise every time someone on the side of the building flushed the toilet.  Sounded like rushing water was coming through the wall. Let’s just say not much sleep occurred during our stay.  The front desk associate who was also handling breakfast was rude and refused to provide extra drink to our toddler while we were still eating quoting “breakfast ended at 9:30”.  Next time we are in the area to stay we will be finding somewhere else, even if it’s a further drive.