방의 방음 효과가 매우 열악하고 주변 시설이 부족합니다.
매우 모순적인 단지, 외부는 매우 조용하지만 호텔은 매우 시끄럽습니다.
유일한 좋은 점은 아침 식사 유리입니다. 조용히 모퉁이에서 아침 식사를 즐기며 다람쥐와 새를 볼 수 있습니다.
그의 수영장은 매우 좋으며 외부도 볼 수 있습니다.
Good location ,Hotel seemed in a good shape ,clea lines was lacking, either cleaned in a rush .Our washroom floor was not mopped u can tell by bath mat turned black as we wiped the water spill from shower. Emptied the washropm garbage bin and handful of hair in garbage bin.The beds were comfy and clean.The staff were friendly especially the food/catering side.The parking attendant on the other hand was very rude.He sat there on his phone while we struggled to get access into parking lot although we had pre paid for parking. .He seemed annoyed when we asked for help.Not sure what he he is there for .Turned out it was their scanner issue. Parking is extra 20 dollars a night and breakfast buffet was 18 dollars for adult and $ 6 or 8 for kids under 12 .
리뷰 119개
7.5/10
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9.3/10
훌륭함
리리뷰어Our stay at The Lodge was nice. There were a few little things that I questioned, but that honestly is normal & did not really effect our stay. Everything in the lodge was clean & I do not know what wonderful smell they are pumping through the building... but walking into the lobby was wonderful!
The decor was nicely decked out in holiday cheer! The Christmas Trees were beautiful too. We booked a King Suite, as the pic on Trip.com showed a jacuzzi tub in the suite. This is not the case. In fact, The staff at the front desk said they have not had jacuzzi tubs in the rooms for over 8 years. That was a disappointment...
And King suites do not have a balcony, but Queen suites do have a balcony with sliding doors! They front desk did not offer to help with that misunderstanding, as offering a ”Fireplace room” (they said the jacuzzi rooms now had fireplaces after the removal of said tubs??... but no fireplace in my suite) or offering anything else... probably because I booked thru a third party(trip.com). It was definitely a spacious room, but a little overly ”roomy” with just a king bed, 2 nightstands,the entertainment/dresser, completely with a fridge in the cabinet, a very small ”dining table”, a glass coffee table & a pull out couch. The thermostat was set at a scorching 75 degrees, which I immediately turned down. At first, I figured it was just a fluke, but the power did go out one evening & sure enough, when the power was restored the thermostat reset to 75 again! We dined at the bar on a few occasions, which was nice & staffed ok, not the latest hours for a bar. The food is good & of course a little pricey. I'm sure there is a lot more to do during the nicer seasons... the answer for everything it seemed was ”it is the off season”.
Overall, it was a nice place to stay in wine country & probably will return next year.
리리뷰어Traveling for a death in the family, upon our arrival, which was a little bit past the 3:00PM check in we were informed they were short staffed in housekeeping and a room wasn't yet available and if we were OK with a handicap room, I had no problem because I am disabled . No biggie, we went out for dinner. The problem was we didn't receive a phone call until after 6PM, 3 hours past the time that you could check in and our room was a standard room, clearly not to aid in handicapped people . Had there been a viewing service that evening, it would of been an major issue because we had to put our belongings in another family members room. We looked past that. When we finally got in our room there was like 2 pieces of toilet paper on the roll with no extra rolls available. Again, no biggie, went to the front desk and they took care of it quickly. Day of the funeral, go to take a shower, no body wash. Again, front desk was notified and they took care of it. Our final night, I was woken up by a clock alarm coming from another room that woke me up way to early than the time I had my own alarm set. I wasn't about to go and try to locate this mysterious alarm and have it shut off, but the alarm rang well over 15 to 20 mins. The hot tub was nice to relax, but sand was on the bottom of it, and the pool was extremely cold to me.
I will say the staff that was on sight were very friendly and helpful to the best of their ability considering their lack of people to do required jobs and I did appreciate there was parking for Veterans. If I were traveling just with my wife and children I would of opted for a different hotel, but seeing how this was the location my family decided for all of us to go so we could be together in our time of mourning, it is what it is. I will not be looking into this chain of hotels for a future travel plans.
KKJBoyd숙박이 계획대로 진행되지 않았을 때 직원들은 매우 친절하고 사과했습니다. 호텔은 매우 조용했고 매진되었다고 들었지만 혼잡하지 않았습니다. 그것들은 우리 숙박의 좋은 부분입니다. 나쁜 부분: 우리 방은 퀴퀴한 냄새가 났지만 이유를 찾는 데 시간이 조금 걸렸습니다. 내 딸은 신발을 벗고 창문과 에어컨 장치 옆에 있는 침대로 걸어갔습니다. 우리가 생각했던 것은 방금 얼룩진 카펫이 유닛에서 젖어 떨어지는 것이었습니다. 바닥이 너무 포화되어 우리가 걸을 때 말 그대로 삐걱 거리는 소리를 낼 수 있었습니다. 프론트 데스크에 전화하기 위해 전화를 받으러 갔고 다이얼 톤이 없었습니다. 배선을 확인하고 매우 분명히 죽은 것을 제외하고는 아무 문제가 발견 한 후, 우리는 프론트 데스크로 걸어갔습니다. 프론트 데스크의 여성은 사과하고 밤에 다른 방을 찾기 위해 몇 분 동안 시도했지만 완전히 매진되었고 우리에게는 다른 것이 없다고 설명했습니다. 우리는 15시간 이상의 도로 여행 중간에 있었고 이미 오후 11시가 넘었기 때문에 휴식을 취하기 위해 방으로 돌아갔습니다. 우리는 밤새도록 바닥에 떨어지는 AC 장치를 들었습니다. 아침에 나는 뜨거운 물이 전혀 나오지 않기 위해 샤워를 하러 갔다. 물은 실내 온도에 이르렀고 그것은 갈만큼 멀었습니다. 대체로 좋은 경험은 아니지만 직원들은 매우 정중하고 사과했습니다.
SSextantisGood location with quiet surroundings despite near major road. Very close to many outlets at Rookwood commons and pavilion. Very comfortable beds. Strong internet connection. Large TV with many channels.
Large and clean bathroom.
Thoroughly enjoyed staying here.
Special mention must be made of one outstanding young staff called Mike.
Initially he could not find my reservation despite me having a confirmed reservation number. It was later he decided to allow me to see the list of guests arriving that day. I realised my COLLEAGUES name was in the list of guests and later realised that I made the booking under my colleague's name accidentally without realising it. Thanks to this being resolved we were able to check in without having to make a new booking and incur the loss of the trip.com booking. He also helped me to change the booking name to my name instead. A big kudos to mike for saving our business trip from being a disaster!!
리리뷰어We had a delightful stay with you! The Christmas decorations were stunning! We loved the tall Christmas tree laden with crystal, red and silver ornaments that greeted us in the beautiful lobby.
And the charming farm-themed photo nook was gorgeous and heartwarming! We also loved the simple but powerful statement of the nativity scene on the grand piano. The soft carols playing in the background were lovely.
The hospitality was wonderful as well! Everyone was so friendly and helpful-especially the two sisters:)!
The breakfast and evening snacks were delicious -especially the Amish cookies with maple frosting!
The rooms were comfortable and clean, although I missed some of the old-fashioned charm with the updates.
We would stay there again in a minute. It was nothing short of magical.
리리뷰어Good location ,Hotel seemed in a good shape ,clea lines was lacking, either cleaned in a rush .Our washroom floor was not mopped u can tell by bath mat turned black as we wiped the water spill from shower. Emptied the washropm garbage bin and handful of hair in garbage bin.The beds were comfy and clean.The staff were friendly especially the food/catering side.The parking attendant on the other hand was very rude.He sat there on his phone while we struggled to get access into parking lot although we had pre paid for parking. .He seemed annoyed when we asked for help.Not sure what he he is there for .Turned out it was their scanner issue. Parking is extra 20 dollars a night and breakfast buffet was 18 dollars for adult and $ 6 or 8 for kids under 12 .