인도네시아 리아우 제도 소재 3성급 호텔

이 지역에는 식당과 마사지 숍이 많아서 해리스, 하퍼, 페이브, 애스턴 등 여러 호텔에 묵어봤습니다. 가격 대비 만족도는 괜찮았습니다. 조식도 괜찮았고 직원들도 친절했습니다. 다만, 호텔 직원들의 소통은 좀 더 개선될 필요가 있다고 생각했습니다. 저는 주니어 스위트룸 두 개를 일찍 예약하면서 다음과 같은 사항을 요청했습니다. 1) 연결된 방 2) 코너룸이 아닌 엘리베이터 근처 방 3) 트윈 침대 (두 개의 침대를 따로 달라는 건 당연한 거잖아요) 하지만 실제로 받은 방은 다음과 같았습니다. 1) 분리된 방 2) 두 방 모두 골목 끝 코너에 있었습니다. 그런데도 직원은 엘리베이터 근처라고 계속 말했습니다. 3) 한 방은 킹사이즈 침대였고, 다른 방은 킹사이즈 침대 위에 싱글 매트리스 두 개가 침대 시트 한 장으로 덮여 있는 형태였습니다. 침대를 분리할 수도 없었습니다. 호텔 직원은 계속해서 트윈 침대라고 주장했습니다. 침대를 분리할 수 없는 이런 구조는 도대체 무슨 의미가 있는 건가요? 요청 사항이 가능 여부에 따라 달라진다는 점은 이해하지만, 제가 요청한 세 가지 사항 모두 완전히 무시되었고 오히려 정반대의 결과를 받았습니다. TV 리모컨은 제가 도착하자마자 작동하지 않았습니다. WhatsApp을 통해 문의했는데, Harper's 호텔처럼 1분 만에 답변을 받는 것과 달리 20~25분이나 걸렸습니다. 샤워 용품도 부실했습니다. 가족 모두 작은 용기에서 샤워젤이나 샴푸를 짜내느라 애를 먹었습니다. 샤워실 유리 칸막이 하나도 없었습니다. 27제곱미터로 공간이 조금 넓다는 점을 제외하면, 왜 이 방이 주니어 스위트룸으로 분류되는지조차 이해가 안 됩니다. 성수기임에도 불구하고 가격이 저렴해서 그럭저럭 묵었습니다.

마치 얼리 액세스 베타 게임을 하는 것 같았어요. 아직 버그가 많다는 느낌이었죠. 잠재력은 높지만, 아쉽게도 여러 문제가 있었습니다. 예를 들어, 체크인은 오후 4시 이후에만 가능했고, 지켜지지 않는 약속도 많았어요. 더 심각했던 건, 직원들이 방 번호를 제대로 읽지 못해서 밤늦게 소란이 있었다는 점입니다. 실수가 잦아서 전반적으로 아쉬움이 컸고, 방음이 잘 안 돼서 옆방 소리가 다 들렸어요. 하지만 오해하지는 마세요, 그래도 괜찮은 숙박이었습니다. 아침 식사는 맛있었고, 주변 쇼핑몰 접근성이 좋아서 위치는 최고였어요. 아직 오픈 초기라서 준비가 덜 된 것 같으니, 모두 한 번쯤 기회를 주셨으면 좋겠어요. 전반적으로는 그래도 만족스러운 숙박이었습니다. 가격 대비 괜찮은 편이라고 생각해요. 큰 기대 없이 간다면 이 호텔을 충분히 즐길 수 있을 거예요. 이 호텔이 앞으로 더 발전하기를 진심으로 바랍니다.

Good service and location, but room condition and pre-booking transparency need improvement We booked two different room types: a one-bedroom unit with living room and a Studio. First, the positives. The service team was responsive and helpful through WhatsApp. The standard check-in was 3:00 PM, but when we asked at around 1:30 PM whether early check-in was possible, they managed to let us check in at approximately 1:45 PM. We genuinely appreciated this. The location was good and the property itself has good potential. Unfortunately, the condition of the units did not quite match what we expected for the price paid. The one-bedroom + living room unit had an unpleasant smell, visible pre-existing damage to the decorative wall below the TV and other wall maintenance issues. The bedroom door also felt unusually thin and lightweight, affecting the sense of privacy and sound insulation. The Studio unit had no usable curtain covering the large glass window/balcony door beside the bed, affecting privacy and rest. We later found what appeared to be the curtain stored in a drawer, but the required holding bar was missing so we could not reinstall it. We also found broken plastic components stored in a kitchen cupboard. More importantly, the entrance-door strike plate was loose and the surrounding frame showed cracking. We sometimes had to manually press the strike plate into position in order to properly close and lock the door. These appeared to be pre-existing maintenance issues. Another surprise was that detailed House Rules were only provided through WhatsApp on the day of check-in. These included no daily housekeeping, no replacement of towels/linen/amenities during the stay, and a requirement for guests to dispose of their own rubbish before checkout. We understand that an apartment/residence operates differently from a full-service hotel, and we do not expect 5-star hotel service. However, important service conditions should be clearly disclosed before booking and payment so travellers can make an informed choice. Likewise, an apartment does not need to be perfect. Cosmetic wear can be acceptable. But known defects or missed maintenance should ideally be addressed before check-in or communicated to the guest beforehand, particularly when they affect privacy, security or normal use of the room. As travellers, we also do not expect to become room inspectors immediately after arrival, photographing every existing scratch, damaged wall or fitting simply to establish that we did not cause it. For the price paid, the condition unfortunately felt below some less expensive inns/hotels we have previously stayed in. This is not a bad property. The location is good, the service team was responsive, and with better maintenance and pre-arrival quality control it could be a very nice place to stay. Our main disappointment was the loss of informed choice. Had we known the actual condition and service arrangements beforehand, we could have accepted them, requested another available unit, or chosen different accommodation before arriving. Overall: good service, good location and good potential, but room maintenance, quality control and transparency before booking need improvement.

Good service and location, but room condition and pre-booking transparency need improvement We booked two different room types: a one-bedroom unit with living room and a Studio. First, the positives. The service team was responsive and helpful through WhatsApp. The standard check-in was 3:00 PM, but when we asked at around 1:30 PM whether early check-in was possible, they managed to let us check in at approximately 1:45 PM. We genuinely appreciated this. The location was good and the property itself has good potential. Unfortunately, the condition of the units did not quite match what we expected for the price paid. The one-bedroom + living room unit had an unpleasant smell, visible pre-existing damage to the decorative wall below the TV and other wall maintenance issues. The bedroom door also felt unusually thin and lightweight, affecting the sense of privacy and sound insulation. The Studio unit had no usable curtain covering the large glass window/balcony door beside the bed, affecting privacy and rest. We later found what appeared to be the curtain stored in a drawer, but the required holding bar was missing so we could not reinstall it. We also found broken plastic components stored in a kitchen cupboard. More importantly, the entrance-door strike plate was loose and the surrounding frame showed cracking. We sometimes had to manually press the strike plate into position in order to properly close and lock the door. These appeared to be pre-existing maintenance issues. Another surprise was that detailed House Rules were only provided through WhatsApp on the day of check-in. These included no daily housekeeping, no replacement of towels/linen/amenities during the stay, and a requirement for guests to dispose of their own rubbish before checkout. We understand that an apartment/residence operates differently from a full-service hotel, and we do not expect 5-star hotel service. However, important service conditions should be clearly disclosed before booking and payment so travellers can make an informed choice. Likewise, an apartment does not need to be perfect. Cosmetic wear can be acceptable. But known defects or missed maintenance should ideally be addressed before check-in or communicated to the guest beforehand, particularly when they affect privacy, security or normal use of the room. As travellers, we also do not expect to become room inspectors immediately after arrival, photographing every existing scratch, damaged wall or fitting simply to establish that we did not cause it. For the price paid, the condition unfortunately felt below some less expensive inns/hotels we have previously stayed in. This is not a bad property. The location is good, the service team was responsive, and with better maintenance and pre-arrival quality control it could be a very nice place to stay. Our main disappointment was the loss of informed choice. Had we known the actual condition and service arrangements beforehand, we could have accepted them, requested another available unit, or chosen different accommodation before arriving. Overall: good service, good location and good potential, but room maintenance, quality control and transparency before booking need improvement.

체크인할 때 금연실이 아닌 흡연실을 배정받았습니다. 저녁 식사를 위해 돌아왔을 때도 담배 냄새가 났습니다. 복도를 지나가는 사람들의 소음이 방음이 잘 되지 않았습니다. 아침 식사 시간에는 엘리베이터가 과부하로 인해 재설정되는 문제가 있었습니다.

Semuanya bagus dan menyenangkan hanya utk breakfest bisa di tambah menunya..

Best location

나고야 쇼핑몰 바로 맞은편에 있어서 정말 편리했지만, 길을 건너야 해서 조금 위험했습니다. 침대는 매우 편안하고 깨끗했지만, 설탕, 커피, 티백을 놓는 곳에 개미가 많았습니다. 호텔 측에서 개미 퇴치제를 놓아두면 좋을 것 같습니다. 에어컨은 설정 문제 때문에 밤에는 너무 추웠습니다. 샤워기 물 온도도 일정하지 않고, 어떤 때는 너무 뜨겁고 어떤 때는 너무 차가웠습니다.

이 호텔에서 정말 멋진 시간을 보냈습니다! 위치가 완벽해서 쇼핑몰, 맛집, 심지어 근처 마사지 숍까지 걸어서 금방 갈 수 있어서 모든 게 정말 편리했습니다. 조식도 정말 훌륭했습니다. 다양하고 맛있는 메뉴로 하루를 든든하게 시작할 수 있었습니다. 특히 서비스가 훌륭했습니다. 프런트 데스크 직원들은 정말 친절하고 도움이 많았습니다. 짐 무게를 재야 할 때 친절하게 아래층으로 안내해 주시고 필요한 모든 것이 있는지 확인해 주셨습니다. 비 오는 날에는 우산도 빌려주었는데, 이런 세심한 서비스 덕분에 더욱 편안하게 지낼 수 있었습니다. 이 호텔을 강력 추천하며 꼭 다시 묵을 겁니다!

Saw this and it's amenities and felt it was the best for me and my 3 kids. Decided to try this out didn't realize it was further than I'm usually used to. We arrived in the evening but was greeted by a cheerful receptionist. Please note there is a 1 mil rupiah deposit. I wasn't prepared for this so I thought to give this a heads up for future booking awareness. The place was alittle hard to spot from the main road ( there was no signage) but it's landmarks are Cubezone and Ria. Note, there is a laundry service across the road please expect 1-2 days. Express service is 1 day The entrance is a dainty little walkway like a secret hideout into a cactus garden that somehow transports you to what looks like Bali crossed with New Mexico feels. A small but clean pool, well maintained. They have dining table and benches outside for a chill out vibe. There's also a BBQ space where you can engage in their BBQ rental (provides charcoal n pit) with a ceiling fan n sink for your convenience and comfort. Area is nice and spacious. Once again I just emphasize, they keep it very clean. The place it seems is 6 container villas surrounding the garden n pool. Which is perfect if you plan to have a big group in. Inside there's a basic kitchenette with a fridge, pot, kettle. There were 2 rooms. Both equipped with bathrooms and tvs. Ac was perfection.you don't have to worry about the heat. It's so nice and cold. Makes you wanna just not get out of bed. The wifi was laggy alittle, didn't bother us as we had local data but it wasn't so nice to be watching a movie and gettin disrupted. TV is equipped with YOUTUBE and Netflix. Pretty awesome to keep the kids occupied. Be warned they have live bands that play music till 1-2 am in the morning. Definately didn't expect that but it didn't bother us so much. Once again, another heads up. Pool is open from 7am to 9pm. Its also a 15-20mins drive to Nagoya. We normally do Grab roughly about 60-70k. The host has their number in the welcome print and responds pretty fast if you need to enquire on anything. Overall, the place is pretty charming and despite it being alittle far from massages n karaoke, I think I found a new go to place. Certainly looking forward to be back.