저는 여기에 두 번 왔고, 며칠 동안 묵을 때마다 뒷문 바로 밖에 스키장을 이용할 수 있어서 매우 편리합니다. 호텔의 모든 직원은 매우 좋은 서비스 태도를 갖고 있으며 열정적이며 전문적입니다. 매니저가 되어야 할 아래층 레스토랑의 여자 직원만이 손님에게 매우 불친절하고 태도가 매우 나빴습니다. 그녀는 여전히 레스토랑에서 우리에게 여러 번 무례했고, 그녀의 여행 기분은 그녀에 의해 영향을 받았습니다.
5 star for facilities, 3 star for service. This lodge has great perks (outdoor Jacuzzi, Sauna, Indoor pool) and this makes it one of the best lodges out in Gudauri. My highlight was using the hot jacuzzi at 9 AM in the morning when it started snowing. The privilege of hot water out in the open was amazing. Breakfast is also decent but live station costs 10 LARI (for e.g Omelette) which came as a surprise to me. A-la-carte menu is well stocked. I especially liked the Shkmeruli in garlic sauce. These perks are from 8 AM - 11 PM.
However, I didn't quite appreciate the service to be honest in general which is why I gave it a low rating. I came during an off season (once the ski season stopped). There were no smiles exchanged at either the reception, restaurant or the house keeping. One would argue that with fewer guests, the quality of service would increase but this instead went downwards. It felt borderline rude as in our country we treat guests with a smile and make sure they feel welcome regardless of it being an off/on season. The only pleasantries we could exchange with were with a middle aged Israeli couple who we met at the pool. Other than that the lodge was pretty much dead in April/May. Our only recourse was to spend the day outside, get back by 6 pm, use the facilities until 10 and then crash to bed.