노르웨이 오슬로 카운티 소재 4성급 호텔

For our stay, we booked a studio apartment at The Sweet. The room was lovely and kitchenette was well-equipped. We were able to cook meals there over the days of Christmas when most restaurants and shops were closed. The location is a little outside of the center- nice and quiet but easy to access public transit. My biggest issue with this hotel was that communication was very… odd. As the booking notes, I called the hotel in advance to schedule my check-in. When my call was answered, I told them who I was and that I was calling to schedule my check in (for a time when the booking said check in is available). I was told no one would be at reception at that time (3pm on Dec 23) and they would text me instructions for how to check myself in. Then she confirmed my phone number and asked for my email address, but when I started to give it, she said, “oh, that’s ok. We can’t use email anyway”. Odd. Before getting off the phone, I had her confirm that I would receive a text the next day with instructions to check in. Our train arrived around 2pm in Oslo and we still hadn’t received a text, so we waited at the train station thinking perhaps they would send the text right at 3pm since that was the time I had requested. At 3, I still hadn’t received anything, so we called the hotel again. A different employee answered from the one I had spoken to the day before. I gave my name and explained that I was calling because I had scheduled check in the day before but hadn’t received the information to check in. The employee asked where I was and told me that there were people staffing reception to help us check in, which I thought was odd because the previous employee told me no one would be there. When we got to the hotel, we rang the bell and got into the building, but reception is apparently in the basement- there is only a very tiny sign that says this- so we missed it and I called them again. A man came up with our keys and got us set to go. We got into our room and it was lovely! About 5 hours later, I got a call from Trip saying that the hotel is trying to contact me because they are wondering why I hadn’t checked in and they don’t have a way to get in touch with me. I was sitting in the hotel room when I got this call. I told the Trip representative that I was checked in and it was fine for her to give my phone and email to the hotel. I know the communication elements have taken up a huge portion of my review and I know they are not the end of the world, but I want to share them because I believe it would be quite simple to avoid situations like this in the future and make the guest experience that much more pleasant at The Sweet. We greatly enjoyed our stay at the hotel overall and thoroughly enjoyed exploring Oslo!

The location was excellent....close to downtown plus there was an interesting restaurant area behind the hotel that bordered the Akerselva (?) River. However, many of these restaurants were large and did not appeal to me for this reason (see below). It was also an easy walk to Oslo Central Station. The hotel itself was appealing - with a nicely decorated lobby. I was disappointed with the service from the Front Desk staff, who were busy with ”reception related” tasks and had little time to discuss areas of interest in the City. Often there was no one at the front desk. Also, the bar/restaurant attached to the hotel did not open until the evening, and while there were restaurants close by, many of these were large open spaces and not ”warm”

No regrets choosing this hotel for stockholm. The view right outside the hotel is breathtaking! We were greeted by this spectacular scenery every morning. Wished we could stay more days here. My family room was huge and comfortable. Breakfast was good. All in all, my family had a good time here. One thing to take note, it would be so more easier if you drive as the hotel is located uphill. Though the metro is just nearby, it is going to be difficult i.with a luggage.

Highly recommended. The hotel is part of an old post office, located right behind a bus stop, 100m from a tram stop and 500m from Oslo Central Station. There are restaurants just downstairs or nearby. The room is large enough and well-equipped, with a washing machine, a big drying rack, a microwave and all utensils. There is a public room for (self-service, super convenient, pretty large space) luggage storage facilities and all the necessites (tea packs, towels, linens, and ear plugs etc., though it is quiet at night) Everything is done on app, including check-in/out and opening the doors. However, the door-opening function in the app doesn't work sometimes so you have to use code instead (there's no reception). Also, you have to go through some stairs at entrance and a winding passage to reach your room. The room is a little bit dark at night (even with all the lights on) for reading and writing. The TV is located in a weird position.

방은 작은 편은 아니었지만, 침대를 추가하니 좀 좁아졌어요. 샤워 시설은 구식 욕조라 드나들 때 좀 위험했습니다. 위치는 정말 최고예요. 시내 중심에 있고, 호텔 바로 아래에 중앙역과 버스 터미널이 있어서 주요 관광지는 걸어서 갈 수 있는 거리예요. 조식도 괜찮은 편이었습니다.

위치가 편리하고 카운터 직원들도 친절합니다. 다음에 그곳에 갈 일이 있다면 이 레스토랑에 다시 묵을 의향이 있습니다. 1층에는 탄산수, 온수, 차, 커피가 무료로 제공됩니다.

이 호텔은 오래된 건물을 개조한 건물입니다. 객실은 크지 않지만 시설은 꽤 새롭습니다. 기차역과 매우 가깝고, 바로 옆에 있으며, 상업가와도 가깝습니다. 호텔이 기차역 근처에 있는 유일한 이유는 호텔 주변이 조금 지저분하게 느껴지기 때문입니다.

객실은 넓었고, 욕실은 엄청 크고 편안했어요! 조식은 종류도 다양하고 영양도 풍부해서 훌륭했습니다. 지하철역, 버스 정류장, 슈퍼마켓이 가까워서 위치도 편리했어요. 팁 하나 드리자면, 지하철역에서 호텔까지 내비**션을 처음 사용하시는 경우, 긴 계단으로 안내될 수 있는데, 짐이 많으면 불편할 수 있어요. 리셉션으로 가려면 옆쪽 경사로를 이용하시는 게 좋습니다. 저는 처음에 계단 옆에 있는 호텔 헬스장에 엘리베이터가 있는 줄 알고 프런트 데스크에 문의했는데, 직원분께서 다른 길로 가야 한다고 알려주셨어요. 특히, 제 짐을 들어주시려고 긴 계단을 직접 내려가 주신 프런트 직원분께 정말 감사드렸습니다. 아쉽게도 이름표를 확인하지 못해서 죄송했어요.

숙박하기에 완벽한 호텔이었어요. 직원들도 정말 친절하고 도움이 많았어요. 체크아웃 후 야간 버스를 타야 했는데, 직원들이 친절하게 헬스장 샤워실도 이용할 수 있게 해줘서 정말 기뻤어요. 덕분에 활력을 되찾을 수 있어서 정말 좋았어요. 직원들이 집처럼 편안하게 지낼 수 있도록 배려해 주셔서 정말 즐거웠어요. 조식도 훌륭했고, 무료 저녁 식사도 매일 다른 메뉴로 나와서 좋았어요. 오후에는 간단한 간식과 커피를 즐길 수 있는 피카(Fika) 시간도 마련되어 있었어요. 모든 고객을 위한 서비스와 헌신에 감탄했습니다.

서비스가 정말 형편없었습니다. ”방해 금지” 표지판이 있었는데도 불구하고, 제가 관광을 나간 사이에 직원이 허락 없이 방에 들어왔습니다. 게다가 제가 체크아웃과 체크인을 정오 전에 하지 않았다는 이유로 장기 투숙 기간 동안 객실 청소를 거부했습니다. 4성급 호텔 서비스 기준에 전혀 부합하지 않는 어처구니없고 황당한 상황이었습니다. 최악입니다.