멕시코 오악사카 소재 4성급 호텔

The stay in the hotel was wonderful - the grounds are lovely with a very relaxed and happy feel to the whole place and the staff were all very friendly. We just had room and breakfast so didn't eat that much in the hotel but all the food that we had was excellent. The rooms were were excellent - a little bit tired in some parts, but then that's the case for every big hotel that i've stayed in and they were well cleaned every day. The public areas were all well maintained and cleaned. There is a bit of a hike down the stairs to the attached beach club (Cocos) but there is a shuttle bus if you don't feel up to it. I'd 100% go back there and wouldn't hesitate to recommend it to family and friends

The place was fantastic, and we had one of the best stays of our lives. We are very grateful to the Adventure Club, and especially to teacher Karine, from whom we learned a lot and who always kept us motivated.” Fantástico lugar pasamos una de las mejores estancias de nuestras vidas, agradecemos mucho el club aventuras y en particular la maestra Karine que mantuvo y aprendieron mucho de ella.

Me encantó el lugar, me sentí en casa, definitivamente regresaría!

The hotel is great, very comfortable, clean and well designed. Its centrally located and has quick access to most attractions in the city. HOWEVER, they had the brilliant idea to hire a musical group that plays marimba from 9am to 11:30am and would not let us sleep. We were a group of about 20 guests visiting for a wedding and therefore would need to be able to rest in the morning. We all had our sleep disrupted by this music. After the first night I complained to the manager bitterly and asked him to please consider their guests capacity to rest. He responded that this music was part of the hotel’s breakfast experience and he would be playing the music. Again it did not allow us to sleep in the morning. We also had a bad experience with room service. For this reason I consider the experience 1/5 because the service is terrible. It is unbelievable to me that a hotel would bot consider the needs of their guests. We were 20 and all had the same complaint. I hope this comment serves to help then reconsider the decisions they make regarding music in the mornings.

It seems that this hotel is operating at 50% capacity with its staff. For a 5-star hotel, it lacks sufficient personnel to attend to guests adequately. At times, we waited almost an hour to receive towels for the beach. The service for food and beverages at the pool and beach area is extremely slow. The housekeeping service cleaned the room at 4 pm, which was inconvenient. The entire staff seemed stressed and overworked. It's very disappointing that the hotel didn't plan properly for one of the busiest weeks of the year and didn't have enough staff to provide the service that guests expect and pay for.

The hotel is great, very comfortable, clean and well designed. Its centrally located and has quick access to most attractions in the city. HOWEVER, they had the brilliant idea to hire a musical group that plays marimba from 9am to 11:30am and would not let us sleep. We were a group of about 20 guests visiting for a wedding and therefore would need to be able to rest in the morning. We all had our sleep disrupted by this music. After the first night I complained to the manager bitterly and asked him to please consider their guests capacity to rest. He responded that this music was part of the hotel’s breakfast experience and he would be playing the music. Again it did not allow us to sleep in the morning. We also had a bad experience with room service. For this reason I consider the experience 1/5 because the service is terrible. It is unbelievable to me that a hotel would bot consider the needs of their guests. We were 20 and all had the same complaint. I hope this comment serves to help then reconsider the decisions they make regarding music in the mornings.

The stay in the hotel was wonderful - the grounds are lovely with a very relaxed and happy feel to the whole place and the staff were all very friendly. We just had room and breakfast so didn't eat that much in the hotel but all the food that we had was excellent. The rooms were were excellent - a little bit tired in some parts, but then that's the case for every big hotel that i've stayed in and they were well cleaned every day. The public areas were all well maintained and cleaned. There is a bit of a hike down the stairs to the attached beach club (Cocos) but there is a shuttle bus if you don't feel up to it. I'd 100% go back there and wouldn't hesitate to recommend it to family and friends

Me encantó el lugar, me sentí en casa, definitivamente regresaría!

The stay in the hotel was wonderful - the grounds are lovely with a very relaxed and happy feel to the whole place and the staff were all very friendly. We just had room and breakfast so didn't eat that much in the hotel but all the food that we had was excellent. The rooms were were excellent - a little bit tired in some parts, but then that's the case for every big hotel that i've stayed in and they were well cleaned every day. The public areas were all well maintained and cleaned. There is a bit of a hike down the stairs to the attached beach club (Cocos) but there is a shuttle bus if you don't feel up to it. I'd 100% go back there and wouldn't hesitate to recommend it to family and friends

Me encantó el lugar, me sentí en casa, definitivamente regresaría!