I just finished my stay at the Gran Ventana Resort, and while there were some nice things, overall I had a very poor experience and they run a scam operation, use caution when booking this resort.
Immediately upon my arrival I attempted to check in and was told that my fiancé was not allowed to stay in the resort with my booking. She is from the Dominican Republic and according to Gran Ventana my booking was for foreigners only. They proceeded to charge me 40% more than my original booking, only because I was with my fiancé who is Dominican.
I was planning on meeting with a wedding coordinator and exploring my options about having a wedding at this location in the near future, however any chance of this was immediately erased when they scammed me.
No where in the booking was this ever explained and I advise using extreme caution when both booking on Trip.com and booking at the Gran Ventana Resort. I would love for a representative or a manger to reach out to me.
장점: 해변가, 해변에 쉽게 접근할 수 있으며 라운지 해변 의자 주변의 고요함. 친절한 직원
단점: 호텔이 오래되었고 샤워 시설이 너무 작았습니다. AC 통풍구에서 cucarachas가 흘러나왔다. 그러나 직원이 즉시 해결하러 왔습니다. 엘리베이터가 없고 2층과 3층으로 짐을 옮기기가 어렵습니다. 장소는 거동이 불편한 사람들을 위한 디자인이 아니었습니다. 또한 사람들은 개를 풀어주는 것이 허용됩니다. 작은 개 한 마리가 나를 따라왔다. 내가 개 주인에게 개를 목줄에 묶을 수 있는지 물었을 때, 그는 전투적이고 무례하며 일종의 인종 차별주의자가 되었습니다. 호텔 직원은 지켜보고 아무 것도하지 않았습니다. 매니저에게 불만을 제기해 달라고 했더니 담당자에게 물어보면 휴가(?)에 있다고 해서 사람도 못찾는다고 하더군요. 그것은 해결되지 않은 안전 문제였기 때문에 실망스럽고 실망스러웠습니다.
Playa Bachata resort is a 3 star experience. If you want a low cost all inclusive getaway, this place works. Don't expect high-quality food, drinks, or activities and you won't be disappointed. The staff, as in all DR resorts, are very kind and helpful. The check-in process was a little slow; which is odd because I was the only one at check-in. The room was clean, but the furnishings were very dated. I was disturbed to find about a dozen flies crawling at the cold salad bar. The beach is the highlight of this resort. I loved sitting under the palm trees and observing the beautiful sea and sky. Overall, it was a good experience at the price point I paid.