그리스 크레타 소재 5성급 호텔

The spa - hamam, sauna and indoor pool (1m deep though?!) is the hotel’s best feature. There is no beach access though, so I went to Nea Hora and Golden beach. Rooms - too small, lack of storage space, complex buttons and unnecessarily complicated console. It was quiet even though I was given a 2nd floor room. The overall signage in the hotel is confusing too. Beds and pillows - huge and comfy. Food - excellent. Massage decent. Toiletries good. Only frontal views are of the sea, but cost 10x more! Otherwise - trash can views!😤 A la carte breakfast - too slow, you eat less, always a misunderstanding… and after you order they take away the menu… Rooftop pool - a scam! Sunbeds always occcupied and need to be booked to see the sunset 🙄 there is another rooftop on 7th floor but after 10min you want to leave, because there are no showers, a pool, toilet or a bar… Staff is young, fakely polite, too slow and not very responsive - obviously trained for certain types of guests (culturally unexperienced). So even to get a locker in the spa you had to wait to be explained how to unlock it (and pass a test?!), even though there are two people at the reception desk. My coffee capsules, sweetener, and teas were not replaced the following morning during the housekeeping visit and a used glass was not washed. The balcony pool is tiny and got a lot of fluff from the street, plus I didn’t feel comfortable using it with it being visible from the street and building right across the street. I was also called at 21:30 (I was asleep?!) to check whether I was satisfied with a complimentary 30min massage (due to the poor room view)… 🤷🏼♀️ I understand that it is a new hotel and they are trying their best but I also paid 800+€ for two nights and was frustrated during 50% of my stay… 😒 I attended a high school for tourism and hospitality, worked as a masseuse, also and worked in 5-* hotels Chania 30 years ago, but stayed in a multitude of 4-5 star hotels worldwide since. Especially in Asia where the service is top notch. Therefore, all of this is not acceptable for such a high price. Yes, the welcome drink is nice, and so is the complimentary massage, but you should do better, Hilton!

We stayed here for 4 nights. I had booked a sea view room, but they said it was upgraded to a room with a jacuzzi. While the jacuzzi was nice and relaxing, the sea view was quite limited, which was a bit disappointing. The property is located in a remote and peaceful part of the island. It has excellent internet access and a decent outdoor gym. Since it is right by the sea, you can enjoy walking or running along the coast to the nearest town, Mavrikianon. One important thing to mention is that the property does not have direct access to the sea. To swim, you need to go to either Plaka Beach, which requires a minimum spend of €40 per person to use the sunbeds, or to Mavrikianon Beach, which is much more affordable at €5 per person for the entire day. Mavrikianon Beach is very pleasant and close to markets where you can buy drinks. There are also some good food and drink spots nearby, such as Rudi’s Bar, a British-style pub, and Porto Rino, which serves great pizzas. Make sure to skip Nico’s Fish Tavern and try the Ferryman instead — you won’t regret it. What we found most frustrating was the lack of mosquito screens on the windows. Sleeping with the windows open was not really an option, even though the natural breeze was wonderful. Our room had air conditioning, but we tend to get sick sleeping with it on. There was a ceiling fan as well, but it is a shame to miss out on the fresh air simply because of a missing screen. The breakfast was also a disappointment. There were very few options, the coffee was not good, and the omelettes were overcooked. The most inconvenient part of our stay was the parking system. You have to check in and out with security every time, which felt excessive and time-consuming. It gave the impression of entering a high-security zone, not a relaxing holiday resort. Overall, it was a good experience with some nice features, but for the price, it lacks comfort and convenience in a few key areas. .

성수기가 아니었고 아마도 직원들이 그렇게 준비하지 않았기 때문일 것입니다. 나는 우산과 기타 정보를 요청하려고 할 때와 마찬가지로 리셉션에서 호텔 방까지 픽업을 오랫동안 기다렸습니다. 직원들은 항상 전화나 서로 이야기하느라 바빴던 것 같았습니다. 내 문에는 약간의 문제가 있었고, 열기 위해 약간의 기술이 필요했고, 셔틀 버스 운전사는 그것을 여는 데 5 분을 보냈습니다. 레스토랑의 직원들은 친절했고, 공정하게 말하면 뷔페 레스토랑은 꽤 좋았고 다양하고 맛있는 음식을 제공했습니다. 해산물 레스토랑은 세트 메뉴를 제공했는데, 라카트 레스토랑의 뷔페 저녁 식사를 한 번만 교체할 수 있었기 때문에 높은 기대를 가지고 있었습니다. 음식 자체는 해외에 있었지만 (나에게 너무 짜다) 공정했고 두세 가지 요리가 동시에 제공되며 솔직히 뜨겁지도 않았습니다. 룸 서비스는 매우 효율적이었고 방은 항상 깨끗했습니다. 개인 수영장은 좋았고 지금은 춥고 바람이 많이 불고 있다고 생각했습니다. 따라서 가기 전에 날씨를 확인하십시오. 화창한 날과 비오는 날은 완전히 다른 경험입니다. 호텔 해변은 아름다웠지만 다시 30 분을 기다린 후 팔로마 칵테일을 얻지 못했습니다. 그들은 저녁에 흥미로운 쇼를 제공했습니다. 나는 그것을 놓쳤지만 당신은 그것을 볼 필요가 있습니다. 공연자는 매우 열정적입니다. 그리고 교통에 관해서는 비싸지 만 편리한 호텔 픽업 또는 지역 버스를 선택할 수 있습니다 (나는 KTEL을 선택했습니다. 매우 편안하지만 웹 사이트에서 시간표를 확인하십시오). 이 곳은 어디에서나 멀리 떨어져 있으며 모든 것을 공정한 가격에 갖춘 인근 슈퍼마켓을 사용할 수 있습니다. 가능하면 경험을 크게 향상시킬 수 있는 차를 렌트하는 것이 좋습니다. 이번에는 개인적인 사정 때문에 즐기지 못했습니다. 즐거운 시간을 보내시기 바랍니다!

My stay at The Royal Senses Hotel in Crete was truly exceptional. From the moment I arrived, I was welcomed by the warm and friendly staff who made me feel right at home. The hotel itself is beautifully designed, combining modern luxury with traditional Cretan touches that create a tranquil and inviting atmosphere. The rooms are spacious, impeccably clean, and offer breathtaking views of the sea, especially during sunset. Every detail, from the comfortable beds to the high-end amenities, was thoughtfully curated for maximum comfort. I especially loved the private pool, which added an extra layer of relaxation to my stay. Dining at the hotel was a highlight, with a variety of restaurants offering fresh, delicious, and locally sourced dishes. The Cretan cuisine was outstanding, and the service was attentive and professional. There’s something for every palate, and I never had a meal that wasn’t top-notch. The resort’s amenities are equally impressive, with a spa that provides indulgent treatments, a well-equipped fitness center, and multiple pools perfect for lounging. Whether you’re looking for a relaxing retreat or a base to explore Crete, The Royal Senses delivers on every front. The hotel’s location is ideal for exploring the island, with easy access to nearby beaches, charming villages, and historical sites. The staff also went above and beyond to offer recommendations and assist with arranging excursions. Overall, The Royal Senses Hotel is a perfect blend of luxury, comfort, and authentic Cretan hospitality. I would highly recommend it to anyone seeking a memorable stay in Crete. This review highlights the hotel’s luxury, location, and excellent service, appealing to travelers seeking a high-end experience.

Magnificent property with spacious rooms all with magnificent views of the Mediterranean sea. Great breakfast, dinner @ Cremos restaurant for dinner was great. Another restaurant in the resort at Acro suites would be nice. Location was a bit remote if you wanted to eat away rom resort. Spa facilities were exceptional

Overall, you will not be disappointed at this hotel with anything. As for improvements, there could be fountains to wash off the sand off the feet which is commonly seen normally but wasn’t available here with a long beach. The staff are always greeting us with a simile! It’s super duper busy so things get a bit hectic. When we first checked it, a member of staff was a little impatient with some questions…the food is so abundant. In fact, too much but with kids, it’s convenient. Good clientele- everyone minds their own business, trying to relax. Some more signage could help around the hotel as it’s massive..Finally, the second room in the family room has sofas instead of beds which are not comfortable. They can have options with two proper bedrooms because with growing kids, they don’t want to be squeezed and uncomfortable on holiday. Thanks to everyone who helpedus to make sure we can have a good time on holiday!

Breakfast was exceptional, the staff are very attentive. The images of the rooms are accurate and the receptionists and managers do their best to accommodate all your needs. The pillow menu is a lovely extra the beach attached to the hotel is the only downside. But I’m sad I had to leave.

Stay was good but I indicated 2A2C and this was not provided and we had to pay additional for 2 children and the price to pay at the hotel counter was at open rate and not at the child rate indicated in your email confirmation.

Die Lage des Hotels ist definitv sehr gut und ein Plus Punkt. Wir wurden freundlich empfangen und die Dame an der Bar hat uns ein Willkommensdrink gegeben. Das Hotel wirkt am Eingang recht hochwertig und man fuehlt sich gut aufgehoben. Ich würde sagen es hat kein 5-Sterne Niveau, aber so um die 3,5-4 absolut. Das Zimmer das wir bekommen hatten, hatte leider keine Fenster (in der Beschreibung stand es gibt eins). Kein Problem für uns. Unsere größter Kritikpunkt ist, da es in der Dusche keine Tür gab, weil diese entfernt wurde. Somit konnte man leider nicht richtig duschen ohne Wasser nach außen zu spritzen. Als wir es beim Empfang bescheid gegeben hatten, gab es leider nur ein „wussten wir gar nicht“ und lieber ans klingelnde Telefon gehen und den Gast stehen lassen. Wer soll es dann wissen wenn nicht das Hotel, leider somit weit entfernt von 5-Sterne Service. Eine kleine Entschuldigung hatten wir erwartet, und das man sich dem Problem annimmt. Finde ich wirklich Schade, dass man so viel Geld und dann ein Zimmer bekommt, welches nicht dem Standard entspricht und eigentlich nicht auf dem gewollten Niveau ist um an Gäste vergeben zu werden. Zum Glück haben wir nur einen Tag hier verbracht und vorher in einem richtigen 5-Sterne Hotel die Woche verbracht. Ich kann hier wirklich nur overall 3/5 Sterne geben.