조지아 삼츠헤자바헤티 주 소재 5성급 호텔

좋은 호텔이었어요. 스파 시설이 훌륭했고, 여러 종류의 사우나와 수영장을 무료로 이용할 수 있었습니다. 프런트 직원분이 저희 요청에 따라 방을 바꿔주시고 업그레이드까지 해주셔서 정말 감사했습니다. 아쉽게도 이름을 여쭤보지 못했지만, 좋은 일을 하신 분이 꼭 인정받으셨으면 좋겠어요.

We booked this hotel for the first time through Trip.com. The booking clearly said that a 7-year-old child stays for free, but upon arrival, the hotel claimed the reservation was for two adults only and asked for an extra payment for the child. It took about 30 minutes to sort this out while our tired child was waiting in the lobby. Check-in is only after 3 p.m., and even though we arrived early and asked to use the pool, we were told to buy a day pass. This has never happened to us in other 5-star hotels. The food hasn’t changed in years (this was our third stay), and it’s very oily — even the cottage cheese pancakes were swimming in oil. Our “Deluxe King” room was supposed to have a city or mountain view, but we got a view of another terrace instead. When we asked to change the room, they said none were available, although the hotel was almost empty. Also, body lotion and some toiletries are not provided unless you ask the cleaning staff directly. Overall, we were disappointed with the service and quality for a 5-star hotel.

Это конечно не 5 звезд. Очень маленький номер. Очень холодно. Очень сильно пахло постоянно неприятно. Отдельный большой бонус-спа. Это да. Но для такого маленького города неоправданно дорогой отель. Без вида на крепость.