Sandia is a beautiful hotel, and the staff was very friendly and helpful. Thanks to Trip.com for providing such a great rate for my husband and I to be able to stay at this hotel for the first time. The whole experience there was wonderful!
Just need a night stay for catching an early flight. The room is clean and front line lady is nice. Coffee is served in lobby. The only minor issue is the bath tub tab keeps dripping a lot of water while hving a shower so it is not a full load. According to the check in lady, armed security will be stationed at car park at night time, feel safe. Will stay again next time.
The customer service was initially great upon check in. Since I have been driving cross country I didn’t really have time to check the details about the parking. When arrived I was told parking was booked and I told I could Park in the side street between the convenient store and the hotel. My car got broken into that night or early morning. Now the staff was good at that moment letting me use the room a little longer to figure out what to do and make sure the police report was good a ect. They had a camera on that street facing my car. This is were the customer service falls. Its been over a week of me ask and calling to request the video footage of the incident and I keep getting pushed to the side. Apparently no one know the situation with me getting the footage but the manager and the so called security team thats in charge with the videos footage. I have sent an email requesting it and have not received nothing. No call back in regards to the video footage. This is highly unprofessional when a customer had their vehicle broken into when staying on their property. I should have gotten the footage at least a day or two after the incident but a full week is crazy and i have to wait for a manager to be on site on Tuesday to get my situation resolved! Unprofessional and unacceptable.
⭐⭐⭐⭐⭐
After an extremely long family day at the Grand Canyon, we arrived at the hotel very late and completely exhausted. From the moment we walked in, the experience turned around thanks to the amazing staff.
I especially want to recognize Mona, who was absolutely incredible. She immediately made my family feel welcome and taken care of, even though it was late and we were clearly worn out from the day. Mona was kind, patient, and genuinely helpful, making sure we had everything we needed to get settled quickly and comfortably.
The hotel itself was clean, comfortable, and exactly what we needed after such a long day of travel and exploring. But it was Mona’s level of service that really stood out. People like her make a huge difference and are the reason we would absolutely stay here again.
Thank you again, Mona, for taking such great care of my family—it meant a lot after such a long day!
방에 바닥에 얼룩이 있었고 방에 나방이있었습니다. 위치는 I40 바로 옆에 있습니다. 직원들은 괜찮 았지만 훌륭하지는 않았지만 무례하지는 않았습니다. 침대와 샤워 시설은 훌륭했지만 욕실은 엄청나게 작았습니다. 아침 식사는 좋았지 만 흔들리는 스탠드의 반쯤 작동하는 토스터와 교차하는 얼음 침대의 음료 투수와 같이 일부 물건이 불안정하게 배치되었습니다.
터미널과 가까워서 터미널을 나오면 표지판을 따라 몇 개의 도로를 건너면 숙소 주차장에 있습니다.
깨끗하고 오래된 호텔이지만 깨끗하고 여기저기서 업데이트되었습니다. 예를 들어 침대는 더 나은 시간을 보았지만 화장실은 좋아 보였습니다.
직원들은 훌륭했고 음식은 괜찮 았고 빨리 제공되었습니다.
아래쪽에는 하나와 두 가지 항목이 있습니다.
방에 디카페인 커피 1개, 이상한 eh
2 샤워 배수구가 좋지 않았고 충분히 빨리 배수되지 않습니다.
o jave stayed at this property numerous times in the past and I'll stay there again in the future I would really like this property it's modern it's been revamped or whatever it's nice quiet rooms are clean easy check in people at the front counter are always very friendly cleaning girls do a great job unfortunately this time around I lost my driver's license somewhere I thought I left it in the room but I never did get it back that's not no fault of the hotel or the staff they're pretty wonderful there I recommend this property it's a good
The best part of this hotel is the staff. They are so friendly and helpful. I had a terrible time with the keys. The very first time I checked in I went to my room and came right back to the counter three times because the keys would not work. Other than being a little frustrating that was no big deal. However in my first room, the TV did not work. Also, I could never get in to the side door and always had to walk around. Was this a terrible place to stay? Noooo… but don’t expect much.