Due to late flight, I inquired about shuttle service prior to booking. Information provided was not correct and resulted in me waiting alone outside an airport for over 20 minutes...driver just drove by and didn't stop on the scheduled run...her 12.30AM run was over by 12.32AM when I called for a pickup. Hotel does not have elevators. Hotel does not seem to have on-site security. Hotel has an unpleasant disinfectant odor. Desk clerk did everything she could to improve a bad situation, but there was no way she could address all of the hotel's failings.
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