인터넷 제공하는 반스코 호텔

We are very grateful to Janitsa for her immediate and professional attention at check-in. She was really sincere with our needs throughout our stay. A lot has been written about the air conditioning, but it has been improved and was available upon request. Most facilities in Bansko do not usually have air conditioning because winter is the main season, but this is one of the few hotels that has air conditioning and is comfortable even in the summer. The facilities have been renovated and the rooms are clean and modern. We planned to stay two nights, but are considering an additional night because of the staff and comfort. If you have an IT visa, you would be super happy if you could stay here long term.

The hotel is a gem. We stayed for 5 nights in Dec 2024. You can tell that the company or owner has invested lots of time and money to create this result. Excellent quality of materials the rooms are spacious and the setup was beautiful. They gave us a fantastic family room, with very comfortable beds and was very clean. Now the downsides. Except for the housekeeping department, which did a fantastic job and kept the hotel sparkling clean, all the rest of the staff need better manners and lots of training. The front desk could not help me with any questions I had. They did not even know if they knew if a bus made any roots from the hotel to the town. The next day I discovered that they have their own van which takes you downtown without any charge. Anytime I would asked they would say they would get back to me or call my room for the requested information. No one bothered. The night shift receptionist did not speak English and we could not communicate at all. Waiting staff need to be trained. A 5 * hotel is not only the facilities. You need to have the proper services to call yourself a 5* hotel. Breakfast staff and lobby bar staff were all around the place doing random things or checking their phones except of taking care of the guests. When we went at the lobby bar to have something to eat and drink the place was empty and there were two waiters on duty. We had to call to call them to come to the table and even then it took them an additional 5’ for them to come. Everything was served like if we were at a cheap tavern. All plates and drinks came by hand and never used a single tray. Prices were reasonable except for the small bottle of water which costed 10 lev =5€! Breakfast staff would gather in parties of two or three and stare at the people having breakfast and making comments to each other. Not very helpful. The only person always doing something was a new guy with long hair probably a trainee. Breakfast setup was ok. The groom at the reception would always be on his phone doing nothing. I was struggling with 3 suitcases and his only concern was to hide his phone. Never offered to help. The maintenance department was doing some work outside of our rooms. We were not bothered about it at all. After the first day they left all the rubbish and equipment there and never took them ,away. They could at least throw away the plastic wrappings, brooms, and mops and tidy up the area. We had to see this every time we would sit out at our balcony. The ladies at the spa were very friendly and polite. We booked massage treatments for all 4 of us. We were very happy. One of the jacuzzis was problematic and the water has not hot. The sauna and steam bath were good. If the waiting and front desk staff gets trained and services improve only then this hotel can really be called a 5*hotel. I really hope that something of the above will change in the near future as the hotel really deserves it. In any case I highly recommend it as it stands out from the rest in

Our visit was out of snow season. Many of the nearby pubs and restaurants were closed but that’s to expected. Breakfast had one of the best buffets ever! Amazing yoghurt, a chef on hand to make you omelettes how you want, and proper barista coffee makers, who don’t mind making you more than 1 coffee. Loads of helpful staff. Staying here with my family, there was a kids club, though my 8 year old was to cool for that. Several pools and some heated. Whilst next door was a massive jumping feature (much more than a castle) kids from 4-11 could have stayed on there all day. The inflatable was meant to cost 10 leva for 20mins but some days there were no one there and when my kids time was up and I tried to pay more they would not take it. Rooms are old, but clean and featured a lot of wood, loads of storage and reasonable size. Restaurants in the hotel, like the hotel itself, are rather expensive. There was a great alternative 10m up and across the road, which served a variety of food. Though I do recommend walking to main village centre and trying a tavern with local cuisine. A few times we went to reception and could not find anyone available and after waiting usually gave up. The most amazing aspect for me, was the spa relaxation zone, Which included a “Shower experience”, multiple sauna’s with differing degrees, a few hot steam boxes again with differing degrees, and an ice box which had ice/snow but wasn’t that cold. I haven’t experience all this before coming from Australia so I thought it was pretty cool to give all these a go and my skin felt wonderful afterwards. Also the toiletries are Salvatore Ferragamo were wonderful. During the warmer months there is plenty of hiking trails and that sort of thing, but next time if I ever get a chance to come back to Bansko it will be in the winter months. I would love to stay at the Kempinski Hotel Grand Arena Bansko again, but the biggest drawback was cost!

It's a very nice hotel for skiers and offers great value for money. Ski shuttle bus run every hour. Nice ski room. The room was clean, spacious and warm, with balcony offering mountain views. The hotel is conveniently close to the ski area and nearby restaurants and bars. A huge plus is the convenience store located inside the hotel. The staff is very kind and friendly. Breakfast has many options, including choices for those with dietary restrictions. Trip typeHoliday · Couple Rooms5.0Service5.0Location5.0 Hotel

이 호텔은 5 성급이 아닌 견고한 3 성급 호텔입니다. 우리는 마운틴 뷰 (Mountain View)가있는 이그제큐티브 스위트에 머물 렀습니다. 1 월 날짜는 약 $ 260/night (내 의견으로는 가격이 비싸고 $ 130-150) 장점 : -산의 아름다운 전망 - 도착 시 무료 생수 1병을 제공합니다. -방은 깨끗하고 냉장고가 있으며 사용할 은제품도 있습니다. -하우스 키핑은 우리 방과 옷을 준비하는 데 좋습니다. 단점: -호텔은 매우 낡고 구식이며 개조가 필요합니다. -곤돌라까지 도보로 약 12분, 가깝지만 추운 날씨 때문에 힘들 것 같습니다. + 스키 부츠를 신고 있다면 - 매우 저렴하고 1병만 제공합니다. 도착 시 물, 그 후 방에 더 이상 무료 물이 없습니다. 샴푸나 컨디셔너가 없으며 대신 모든 것을 샴푸/컨디셔너/바디 세척액 1개로 결합합니다. 일회용 칫솔 없음 - 자쿠지가 있지만 물은 따뜻하지 않습니다. 미지근하고 더 뜨겁게해야합니다 -아침 식사는 매일 99% 동일하며 치즈, 말린 고기, 튀긴 냉동 음식 (치즈, 오징어, 감자)으로 구성됩니다. -저녁 식사는 € 30/person에서 비싸고 가치가 없습니다. -대부분의 시간, 하우스 키핑은 우리 바닥을 청소하지 않았습니다 (우리는 바닥에 재킷 모피가 있고 일단 돌아 오면 여전히 거기에 있기 때문에 이것을 알고 있습니다) - Regnum Banya Thermal에 접근할 수 있다고 생각합니다. 그러나 액세스하려면 약 $ 10/person을 지불해야합니다. 나는 다른 사람들과 이야기하고 있었고 그들은 Kempinski (더 비싼), Hotel Lion & Platinum에서의 체류에 만족합니다.

긍정적 인 측면에서 시작합시다. 우리는 14시에 도착했고 방은 준비되었습니다. 우리는 방을 매우 빨리 얻었고 모든 것이 깨끗하고 아늑하며 따뜻했습니다. - 우리는 하나의 스튜디오를 가지고 있었고 우리는 두 사람을위한 작은 것을 기대했습니다. 그러나 방은 방금 반스코에서 같은 가격으로 찾을 수있는 대부분의 방보다 크다 (우리는 반 보드로 7 박 (2 명) 480 유로를 지불했다. 우리가 산에 창문이 있었기 때문에 방의 전망도 훌륭했습니다. 아침에는 독특한 전망이였습니다. 스튜디오에는 냉장고, 싱크대, 안경, 접시, 컵 등 두 사람이 필요한 모든 것이 있습니다. 우리는 개인 차를 가지고 왔고 주차는 거대하므로 주차에 대해 걱정할 필요가 없습니다. 눈이나 다른 이유로 피하고 싶다면 차를 주차 할 수있는 지하 주차장 (한정)도 있습니다. - 주차장 근처에는 하늘과 부츠를 보관하기 위해 거대한 스키 룸이 있습니다. - 아침 식사는 정말 좋습니다. 아침 7시30분에 가면 모든 것이 뜨겁고 음식은 신선하며 아침 식사로 보통 먹는 것보다 훨씬 가능성이 높습니다. 커피는 콩, 오렌지 / 사과 / 체리 주스로 만들어집니다 (신선하지 않음, 하지만 정말 괜찮은). - 스파는 홀 호텔이 그렇듯이 매우 크고 깨끗합니다. 수영장, 자쿠지, 사우나 및 스팀 욕조는 적절한 온도를 가지고 있으며 아마 자쿠지는 조금 더 뜨거워야하지만 사람에 따라 다릅니다. 스파에 갈 때마다 새로운 수건을 얻습니다. 각 객실에 목욕 가운과 슬리퍼가 제공되어 큰 장점입니다. - 곤돌라와 뒤로가는 셔틀 버스는 매우 정시에 있습니다. 우리는 그것을 사용할 때 아무런 문제가 없었습니다. 우리는 그것이 꽤 혼잡했기 때문에 매일 그것을 사용하지 않았고 때로는 자동차와 스키를 갔다. - 영화 나 비슷한 것을 다운로드하려고하지 않는 한 인터넷은 꽤 잘 작동합니다. - 두 번째 변경 후에도 매일 바뀌는 방 수건과 담요는 3 일마다 1 박만 더 머물 수있었습니다. 이제 4 성급 호텔에 없어야 할 부정적인 측면에 대해 이야기합시다. - 우선, 부츠를위한 스키 룸의 히터가 작동하지 않습니다 ...... 작동하지 않으면 100 슬롯 히터를 만들 수 있습니까? 따뜻하게하기 위해 부츠를 방에 가져 가야합니다. - 지하 주차장은 때로는 보증금과 같습니다. 지금 호텔 건물을 짓는 것처럼 모든 것이 냄새가 나지만 문제가되지 않을 것 같습니다. 차고에서 10 분 동안 MAXIMUM과 같은 곳에 머물러 있습니다. - 저녁 식사는 거의 없어야합니다. 중간 취향이 있다면 항상 무엇을 먹을까요. 우리가 거기에 머물렀던 7 일 동안, 우리는 매일 새로운 것을 가지고있었습니다. 그것은 훌륭하지만 음식은 차갑고, 정말로 차갑고, 스키를 타신 후 차가운 음식을 먹는 것은 끔찍합니다. 또한, 구멍 Bansko ...에 포함 된 ..... 음료는 거의 없습니다. - 일부 COVID 규정은 그들이해야 할대로 존중되지 않습니다. 직원이 마스크를 착용하고 있어도

All was perfect

We recently stayed at Casa Karina in a 2-bedroom apartment, and overall, it was a pleasant experience. The location of the hotel is excellent – very convenient and close to the Gondola/cable car, which made exploring the area incredibly easy. The apartment was spacious and functional, offering plenty of room for our family to relax comfortably. The highlight of our stay was the exceptional service we received from the restaurant manager, Aneta. She went above and beyond to accommodate our dietary preferences, personally arranging special vegetarian meals for us. Her thoughtful efforts made our stay feel truly personalized and memorable. We’d also like to extend our gratitude to Mexmea, one of the restaurant staff members, for his wonderful service. However, we did notice that housekeeping services could be improved to better meet guests' expectations. Additionally, the hotel would benefit from some updates to give it a more modern and refreshed look. A little uplift would go a long way in enhancing the overall guest experience. With a few improvements, Casa Karina has the potential to be an even better choice for travelers.