The hotel service and culinary offerings were excellent. We thoroughly enjoyed our stay. The room was impeccably clean; however, the bathrooms could benefit from some enhancements. It is essential to ensure that there is a shower curtain in place, as otherwise, water tends to spill onto the restroom floor. Nonetheless, everything else was satisfactory.
Marriott Kochi에서의 숙박은 훌륭했습니다! 음식부터 서비스까지.. 더 바랄 게 없었습니다. 모든 면에서 완벽했습니다! 무료 객실 업그레이드를 받았고 직원들이 정말 최선을 다해주었습니다. 음식도 훌륭했습니다. 우리 아기들은 정말 즐거운 시간을 보냈고, 다음 날 다른 주에 있는 다른 호텔에 체크인했을 때 실제로 호텔로 데려다 달라고 부탁했습니다. 분명히 다시 여기 올 것이고 이 호텔을 모든 사람에게 강력히 추천합니다. Marriott Kochi의 경영진과 직원들에게 훌륭한 서비스에 대해 다시 한 번 큰 감사를 전합니다!!
Front desk service was responsive — we requested a few items like bottled water and they were delivered promptly. Breakfast was decent; the live cooking station could be a bit slow, but overall it was fine. For the price we paid, the stay was definitely good value for money.
Requested for transport from airport to hotel however no one shown regardless of calling 3 times also wasn't so professional in giving a firm reply....
Hotel was good and reception staff also good,
Needs to improve in the future...
I tried to get a change from receptions to pay to taxi however unfortunately couldn't help due to bad policies and no change at that time in the hotel.
Could have kept some fruits and snacks in the room as this is so called 5 start.
Too much renovation ongoing including painting too
Very helpfull in extending few hours for late check-oiut
Rooms was very good,
체크인할 때 직원이 예약한 방과 어울리지 않는 방을 주었습니다. 8개의 2인실을 예약했지만 직원들은 모든 방에 1베드룸을 주었습니다. 변경을 요청하려면 바쁘게 해야 합니다.
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리뷰 54개
8.8/10
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7,5/10
AAnishPhilipOur stay at Prayana Hotel in Ernakulam was overall a really good experience, mainly because of the warm hospitality and excellent service provided by the staff. Right from the moment we arrived, we were made to feel welcome. The welcome drink was a refreshing touch, setting the tone for a pleasant stay. The reception team was efficient and courteous, handling check-in smoothly and ensuring we had all the necessary details about our stay. A special mention to the bellboys, who were extremely helpful and always had a smile on their faces. Their attentiveness made a great impression.
The hotel’s location is a big plus. It is conveniently situated, making it easy to get around the city, whether for sightseeing, shopping, or business. The accessibility and surroundings added to the overall positive experience.
While we truly appreciated the service, there were a few areas that could be improved. The restaurant at the bottom of the hotel didn’t offer much variety in terms of food options, which was a bit disappointing. It would have been great to have more choices, especially for those staying longer. The rooms did not have kettles, which is something many travellers look forward to for a quick cup of tea or coffee. Bathing cubes (shower enclosures) were missing, making the bathroom experience a little less convenient. We also faced an issue with towels not being provided even after requesting them, which was a small letdown.
That being said, the staff’s dedication and the overall comfort of the stay overshadowed these minor inconveniences. Their attentiveness, polite behaviour, and willingness to help made all the difference. Despite a few missing amenities, the hospitality and prime location make Prayana Hotel a great choice for travellers. We appreciate the warmth and care shown to us and would definitely consider staying again in the future!
FFelicia.Lea7547Marriott Kochi에서의 숙박은 훌륭했습니다! 음식부터 서비스까지.. 더 바랄 게 없었습니다. 모든 면에서 완벽했습니다! 무료 객실 업그레이드를 받았고 직원들이 정말 최선을 다해주었습니다. 음식도 훌륭했습니다. 우리 아기들은 정말 즐거운 시간을 보냈고, 다음 날 다른 주에 있는 다른 호텔에 체크인했을 때 실제로 호텔로 데려다 달라고 부탁했습니다. 분명히 다시 여기 올 것이고 이 호텔을 모든 사람에게 강력히 추천합니다. Marriott Kochi의 경영진과 직원들에게 훌륭한 서비스에 대해 다시 한 번 큰 감사를 전합니다!!
DDR JANIRA KUMARIThey couldn’t find my booking, so i was stranded at the hotel lobby for few hours before i offered to pay again for my room only then they provided me with a room .. that too downgraded ..
even though i showed my confirmation email and with a corresponding email to confirm my room yet to the property, neither the hotel or the helpline from trip after that could detect my booking - after checking in - i spent another few hours with trip helpline to get the room i deserve - but trip reasoning was the booking was done through a chinese agent and they couldn’t get through .. so i wasted another few hours .. still i did not get my deserved room ..
i was thrown into a deep end corner room
with a terrible sound pollution.. i was here with an elderly who was terminal .. so it was a total nightmare .. nor the hotel staff or trip were helpful ..
리리뷰어The hotel is located near Kochi Airport, about a 5-10 minute walk from the airport.
The hotel has 24-hour security and staff. From the entrance to the restaurant, the service staff were all very friendly and welcoming! The hotel signage is clearly marked, parking is very convenient, there's a pharmacy next door, and shops are about a 10-minute walk away. The surrounding environment is relatively quiet.
The room was generally clean and spacious, but there was no hairdryer, and the shower gel and shampoo looked used and a bit dirty, making us hesitant to use them.
Furthermore, the hotel included airport transfer in the booking, but we received no response despite repeated inquiries on the day of check-in. So, although we filled out the form, this service was not offered. On the day of arrival at the airport, we used Uber to get to the hotel. If the hotel does not offer this service, please do not make the form available; it will cause inconvenience!