If you are planning for Umrah or Ziyarat, Swissôtel Al Maqam is by far the better choice. The location is excellent – one of the closest hotels to Masjid al-Haram. It has two very convenient access points: one through the Abraj Mall and another that leads directly to the Haram. The lifts are very fast, which is a big help during peak prayer times. Although the cleaning service is a bit slow, the location and convenience make it an ideal hotel for Umrah.
On the other hand, Swissôtel Makkah is not a good option compared to Al Maqam. The location and access are less convenient, and overall the experience feels weaker. If you have to choose between the two, always go for Swissôtel Al Maqam.
처음 이사한 방은 모기가 너무 많아서 다른 방으로 배정받았습니다. 청결 문제로 몇 점 감점되었습니다.
서비스는 훌륭했고, 전형적인 5성급 서비스였습니다. 방 변경도 도와주셨고, 호텔 컨시어지는 바쁜 시간에도 매우 친절했습니다. 직원들은 친절했고 짐도 잘 들어주었습니다.
시설은 꽤 오래되었습니다. 침대 옆 탁자에는 플러그가 없었고, 욕실 세면대 수압이 너무 세서 손을 씻을 때 물이 튀었습니다. 그래서 몇 점 감점되었습니다.
위치는 해변과 가까워서 좋았고, 아침 식사는 사우디아라비아에서 보기 드문 괜찮은 수준이었습니다.
Overall, the hotel was excellent, especially with its great location near Al-Haram and the Kaaba. The staff were very friendly and helpful, which made our stay even better. The only thing that could be improved is the breakfast it would be nice to have more variety of options
Overall OK.
On one occasion the room delivery guy ask for cash - he says machine not working?
Towels look worn out.
TV was not working when we check in, the technician takes over an hour to arrive but didn't solve the issue.
We call again a different personnel came to solve it
Muhammad Alatas really kind helpfull officer in the reception desk. He made guest valuable. We do really appreciate for his effort to make our stay wonderful. The room was spacious, clean, partial view of masjidil haram. The cleaning service comes everyday to suck the dust in carpet. The breaksfast, lunch & dinner were superb. Really recommended hotel tto stay. We'd like to come back In sha Allah
Great impressive hotel.
A grand lobby with beautiful lights and a small fountain with comfy seatings around it.
We booked a room with a partial haaram view, thinking we would be getting the same room as in the pic.
Turned out the haram view is just a small tiny view, and was informed by the hotel manager that the pic displayed during booking is incorrect.
We stay at le meridien makkah in 5-8 Apr '26. We would like to recommend this hotel so much, will be back here. What is the best thing from this hotel :
1. Location : Near gate 2 to do Umrah
2. Helpfull staff : the receptionist, sorry we forget his name really helpfull and kind when checkin.
3. Room : room is best! Spacious, clean, neat, well maintaned
4. They have electric for Asian People like us
5. The bed is so fluffy and best bed ever
6. Bathroom : shower gel, shampoo, all of amenities is here with good qualities
Surely will comeback here! Thanks trip and le meridien 🫶🏻
모든게 완벽해
위치의 경우 Baitullah까지 충분히 닫혀있는 경우 매우 언덕이 많습니다.
그러나 매우 신뢰할 수있는 셔틀은 5 분 이상 기다릴 필요가 거의 없습니다. 7 박 숙박에서 1 시간 만 Masjidil-Haram에서 호텔로 돌아가려면 약 10 분 정도 기다려야했습니다. 그 외에는 일반적으로 2-3 분 미만입니다. 나는 trip.com과 함께 특히 제공해야하는 가격에 대해 다시 여기에 머무를 것입니다.
We come from uk 🇬🇧 family of 4 and we got upgrade on arrival to suite room with partial kabba view I really appreciated and thank full for everything and plus breakfast is so delicious and so much variety to choice.. we look forward back inshallah soon ..
훌륭함
리뷰 50개
9.2/10
객실요금 최저가
AUD336
1박당
검색
메카주 5성급 호텔 더보기
메카주 호텔 후기
더 보기
9.6/10
기대 이상
리리뷰어Nothing much to say except this is definitely what you call a 5 star. Everything from smooth check in to check out was perfect. Location very good to haram. Top hotel restaurant/buffet. So much options on food. The whole hotel looks great also, massive lobby. Service was quality from front of house to all porters/cleaners/chefs.
And beautiful masjid built in hotel. Highly recommend, might be little pricey but honestly you’ll 100% get your moneys worth, especially for umrah/hajj. I was there last few days of ramadan and eid, thinking because of how busy it will be during this period, might not get a good service or late check in etc. but totally opposite. It was worth every penny. Im originally from uk so expecting quality for the price i paid. Definitely all paid off.
GGULRAZE NAWAZ29 Aug - 31 Aug
Relaxing Honestly for Families & Groups
A true 5 ⭐️
Fast Check-in & out.
Best Arabic Coffee (Gehwa) served at reception after Zuhur
Fresh and variable breakfast
Booked 2 Quadruple rooms 1311, 1111
Excellent Room service specially by Guy in day shift named “ Muhammad Mehdi” very professional and generous 😊
May Allah promote you with success, Ameen
MMarziraHotel Review: Raffles Makkah Palace
My recent stay at Raffles Makkah Palace was absolutely outstanding, offering a seamless blend of luxury, thoughtful touches, and exceptional service that made our experience unforgettable.
From the moment we arrived, we were greeted warmly by the reception team and delighted with a complimentary upgrade upon check-in. The upgraded room was not only spacious with breathtaking views but also impeccably clean and beautifully maintained, reflecting the hotel’s high standards.
A special thank you to the reception manager, whose professionalism and welcoming demeanor made the check-in process smooth and set a positive tone for our stay. Their attention to detail and commitment to ensuring our satisfaction were truly appreciated.
One of the thoughtful touches that enhanced our experience was the provision of bath salts, allowing us to unwind and relax after completing Umrah. It was a small but meaningful gesture that added to the overall sense of care.
The service throughout the hotel was exceptional. The housekeeping team was proactive, consistently checking in to ensure we had enough towels, toiletries, and other essentials, contributing significantly to our comfort.
Breakfast was another highlight of our stay. The breakfast service team was attentive and welcoming, ensuring we were comfortable and well taken care of. They even provided a walk-around tour of the buffet spread, introducing us to the menu and explaining the dishes. The breakfast theme was thoughtfully curated, offering a wide range of delicious options to suit every palate.
Desta and Sandhy stood out for their exceptional hospitality. They were incredibly helpful, attentive, and proactive in anticipating our needs, making us feel truly valued as guests. Hajar also deserves special recognition for her patience and creativity in resolving our requests with practical and thoughtful solutions.
The in-room dining team, especially Farouk, provided excellent service. Farouk’s attentiveness and efficiency ensured that every meal was delivered promptly and with care, enhancing our overall experience.
Raffles Makkah Palace sets the gold standard for luxury hospitality. With its outstanding service, thoughtful gestures, and exceptional team, it made our stay unforgettable. I highly recommend this hotel to anyone visiting Makkah and look forward to returning for another incredible stay.
AAyman zakiOverall, the hotel was excellent, especially with its great location near Al-Haram and the Kaaba. The staff were very friendly and helpful, which made our stay even better. The only thing that could be improved is the breakfast it would be nice to have more variety of options
MMuhammad Mansoor NasimIf you are planning for Umrah or Ziyarat, Swissôtel Al Maqam is by far the better choice. The location is excellent – one of the closest hotels to Masjid al-Haram. It has two very convenient access points: one through the Abraj Mall and another that leads directly to the Haram. The lifts are very fast, which is a big help during peak prayer times. Although the cleaning service is a bit slow, the location and convenience make it an ideal hotel for Umrah.
On the other hand, Swissôtel Makkah is not a good option compared to Al Maqam. The location and access are less convenient, and overall the experience feels weaker. If you have to choose between the two, always go for Swissôtel Al Maqam.
AAnonymous user 1나는 충격을 받았다. 먼저 그들은 우리에게 핵심으로 썩은 9 층에 방을 주었다 (사진이 제공 될 것이다). 그런 다음 그들은 Riyan이 개조 한 다른 방을 우리에게주었습니다. 그는 도움이되었습니다. 수하물이 올라 오는 데 한 시간이 걸렸습니다. 보기에는 특이한 일이었습니다. 내 수하물 중 하나가 열렸고 자물쇠는 여행 가방 안에 있었습니다. 내가 불평했을 때 Mr Faisal은 가장 도움이되었고 cctv 카메라를 확인하게 될 것이라고 말했습니다. 그리고 나와 함께 돌아오지 않았기 때문에 몇 시간 후에 야간 매니저와 이야기를 나누었습니다. 그는 우리가 카메라를 보았고 아무도 짐을 열지 않았다고 말했습니다. 그리고 아침에 CCTV 영상을 보라고 했더니 안된다고 하더군요! 둔한 대답처럼 보였습니다! 그래서 나는 우리가 하룻밤 머물렀던 Movenpick 호텔과 연락을 취했지만 그들은 여전히 경찰서에서 보고서를 받고 영상을 볼 수 있다고 말했습니다! 우리가 가지고 있었던 여행 가방의 마지막 사진이 우리가 그 사진에서 얼마나 많은 조각을 가지고 있는지 보여주기 위해 uber에 보여 주기 위해 찍혔다. 그것은 분명히 자물쇠가 켜져 있음을 보여줬다! 그런 다음 Movenpick에서 우리는 그 여행 가방을 열지 않고 Pullman으로 이사했습니다. 이제 풀만에게 전화를 걸어 계속 전화를 언급했습니다. 내가 이야기한 사람에게 Movenpick이 경찰 보고서 이후에 CCTV를 볼 수 있다고 말한다면, 당신의 영상도 볼 수 있습니까! 그들은 계속 전화를 참조했습니다. 그래서 결국 대사관에게 사건을 보고했다. 이 사건이 발생하면 누구에게나 풀만 본부까지 가서 대사관에게 보고하십시오. 나는 꽤 충격을 받았고 아무 것도 진지하게 받아들이지 않았습니다.. ! 짐 잘 챙겨주세요!!!! 그것에 관계없이 잠겨 있습니다. 아시아 직원은 신뢰할 수 없습니다.
리리뷰어Love the Fairmont hotel! Been here a good few times, comfy beds and pillows, i would recommend cleaning out the dust on the AC units and Windowsills, but will be back as it’s one of my favourite hotels to stay in mekkah.
리리뷰어Wael in reception was fantastic for organising my stay at short notice when I was struggling contacting hotels between 3 am and 4 am in the morning. He went above and beyond to make sure I was comfortable. Also, I would like to mention Saif Islam from housekeeping who provided fantastic service and looked after my needs as and when required. I have stayed at the Clock Tower, Hyatt, etc in the past and while these hotels were a little closer to Masjid Haram, I would still highly recommend Sheraton mainly because of their exceptional customer service.
DDr. UmairThis hotel is phenomenal and I can't recommend it enough. The staff, from the moment I arrived, was incredibly friendly and welcoming. Mr. Abdallah Al Ansari, in particular, was exceptional—so knowledgeable, passionate, and helpful. The check-in and check-out processes were both seamless, the facilities were excellent, and the breakfast was a magnificent, mouth-watering feast after performing Omra.
A major highlight is the location, just a five-minute walk to Gate 79 of Al Haram. The hotel also holds the Guinness World Record for the highest suspended prayer room in the world, an amazing feature that adds to an already wonderful experience.
익익명 사용자Excellent service & amenities. Only negatives were prayer mats in both rooms were not cleaned and sea view room was noisy from late activities in the hotel ground floor.