수영장 시설을 갖춘 영국 그레이터 맨체스터 호텔

After an exceptional stay at the Wigan Holiday Inn Express on September 20th, 2024, I didn’t expect such a stark contrast in service at another location within the same hotel group the very next day (September 21st, 2024). This time, we experienced a completely different attitude at the front desk—rudeness and dismissiveness. Despite multiple requests for assistance, such as having my room closer to my friend’s, an hour late check-out (which my friend was granted), and fixing the issue with my room’s air conditioning (my friend’s room was fine), we were met with vague, unhelpful explanations that treating a fool. It felt like dealing with political officials dodging direct answers. For the first time ever, I left a hotel feeling genuinely angry. They might be better suited for a career in politics.

호텔은 주석에 적힌 것과 정확히 같습니다. 작은 방이지만 충분히 아늑합니다. 욕실은 꽤 편안합니다. 젖은 방이 더 많지만. 따라서 샤워 슬리퍼를 가져 오십시오. 아래층에 괜찮은 바. 재미있는 소매 공원과 가깝습니다. 직원들은 친절했습니다. 일찍 체크인 할 수있었습니다. 그것은 안도였습니다!

I stayed at the Village Hotel Manchester Cheadle from the 20th to the 21st and accidentally left my Oral-B electric toothbrush and La Mer face wash on the bed. These are high-value items, and I immediately called the hotel on Sunday morning, fully expecting them to be professional and help me retrieve my belongings. Instead, I was met with complete indifference and disregard. Despite their company policy stating that lost items should be returned if found, I was simply told that nothing had been discovered in the room. I am 100% certain I left them on the bed, but instead of investigating further, the staff dismissed my concerns and didn’t even bother to follow up. As a paying customer, I expected a level of care and responsibility, but I received none. The worst part is that when I asked for an update, they merely shrugged it off, stating that “if they could find it, they would have by now,” despite less than 24 hours having passed since my stay. This lack of effort, urgency, and empathy from the hotel is shocking and unacceptable. It feels as though they couldn’t be bothered to take my situation seriously or value me as a guest. I will not be returning, and I urge others to avoid this hotel if you expect any kind of respect or attention to detail regarding your belongings.

Nice location, however staff needs to be reminded many times to do a simple thing.

All the hardwares are brilliant. Nice room , great location and good facilities but horrible customer service . Have a nice check-in on the first day , sorry for forgot the name, beautiful smile with a warm welcome and remember me when I come back in the next week. However not on the other days, the other receptionist always look grumpy. The thing is I’ve paid the parking every day when I come back from work but for some reason it didn’t show I paid on one of the day and charged it on my card which I paid the deposit. Email the customer service to claim it back , sent all the transactions from my bank to prove but cannot notice the mistake in the first two emails and just say that is what it is. After a few days gat back to me with a few words the money will go back to my account in a few days. No apologies or explanation for the incident, make me feel that I’m the wrong side and just want to cheating. Horrible customer service.

방은 매우 깨끗하고 직원들은 웃고 있습니다. 맛있는 커피 숍이 있습니다. 숙박 시설에는 다시 앉아서 마실 바가 있습니다.

This hotel is very good service. The environment is very good as well. But, It provide a location of free car park space. You shall make sure have a car if you are a traveler.

하룻밤 묵었는데 전반적으로 괜찮았습니다. 맨체스터 피카딜리 역에서 나왔는데 거기서 도보로 20분 정도 걸립니다. 하지만 맨체스터 빅토리아 역과 가깝습니다. 확실히 라디슨 수준은 아니지만 그렇게 나쁘지는 않았습니다. 방 카펫에 얼룩이 있었고 헤어드라이어 가방에는 머리카락이 덮여 있었습니다. 화장실은 제대로 청소되지 않았습니다. 밤에 리셉션에 한 명이 있었는데, 그는 발이 묶여 있어서 통행이 어려웠습니다. 아침 식사는 괜찮았지만 파이와 풍미 요구르트가 매우 빨리 떨어져서 보충되지 않았습니다. 다시 그곳에 머물고 싶지만, 아마 안 머물 것 같습니다. 그곳에 머물러야 할까요? 직접 시도해 보는 것도 나쁘지 않습니다. 제가 말했듯이 나쁘지 않습니다.

서비스는 좋았어요. 다만 아침 식사 때 진짜 커피 머신이 있으면 더 좋고, 스파에서 쓸 수 있도록 객실에 목욕 가운을 제공해 주면 더 좋을 것 같아요 (물론 무료 목욕 가운이긴 하지만요). 그래도 전반적으로 만족스러웠어요. 즐거운 한 주 보냈습니다. 😊

객실과 위치가 마음에 들어요. 그럼에도 불구하고 체크인을 도와주는 컨시어지/리셉션 구역이 첫인상을 좌우할 거예요. 프런트 데스크 직원들은 그렇게 친절하지 않고 태도가 (나쁜 방식으로) 좀 험악해요. 다음날 아침 체크아웃할 때까지 프런트 데스크 매니저가 정말 친절하고 고객에게 친절하게 대해주는 걸 느꼈어요. 첫인상이 기대했던 것과 달라서 아쉽네요. 조식이 포괄적이에요. 분위기도 영국식으로 되어 있어요. 문화적 측면이 마음에 들어요. 객실은 편안해요. 다시 머물고 싶지만 프런트 데스크의 불친절한 직원들은 싫어요.