수영장 시설을 갖춘 영국 그레이터 맨체스터 호텔

This hotel is very good service. The environment is very good as well. But, It provide a location of free car park space. You shall make sure have a car if you are a traveler.

The room was clean, hotel restaurant was amazing as well and the timing for breakfast was great for me as my flight was early

room was clean beds and ere comfy, the staff weren’t that cheery. The gym and pool facilities which are included and really good. Would stay again.

객실과 위치가 마음에 들어요. 그럼에도 불구하고 체크인을 도와주는 컨시어지/리셉션 구역이 첫인상을 좌우할 거예요. 프런트 데스크 직원들은 그렇게 친절하지 않고 태도가 (나쁜 방식으로) 좀 험악해요. 다음날 아침 체크아웃할 때까지 프런트 데스크 매니저가 정말 친절하고 고객에게 친절하게 대해주는 걸 느꼈어요. 첫인상이 기대했던 것과 달라서 아쉽네요. 조식이 포괄적이에요. 분위기도 영국식으로 되어 있어요. 문화적 측면이 마음에 들어요. 객실은 편안해요. 다시 머물고 싶지만 프런트 데스크의 불친절한 직원들은 싫어요.

Very nice hotel with great views , has a nice swimming pool and hot tub with saunas as well , even has a 24/7 gym !! Great for couples

호텔은 주석에 적힌 그대로입니다. 작은 방이지만 충분히 아늑합니다. 욕실은 꽤 편안합니다. 비록 젖은 방에 가깝지만. 그러니 샤워 슬리퍼를 가져오세요. 아래층 바는 괜찮습니다. 재미있는 소매 공원과 가깝습니다. 직원들은 친절했습니다. 체크인을 일찍 할 수 있었어요. 정말 다행이었습니다!

Nice location, however staff needs to be reminded many times to do a simple thing.

During my recent stay at this hotel, I found the overall experience to be enjoyable with top-quality fittings and furnishings. However, there were areas that required improvement. The hotel itself is pleasant, but enhancing the service and room cleaning would significantly improve the guest experience. A standard room was paid for but a disability-accessible room was provided. We requested to change it to a standard which was done immediately without any questions. No water bottles were provided in the room initially; they were only given on request and only two small bottles were provided. Additionally, the room cleaning service was unsatisfactory. Despite requesting it twice over 4 nights, the cleaner only changed the sheets once and neglected to take out the bins vacuum, replace towels or clean the bathroom. This was particularly disappointing given the length of my nearly week-long stay. The breakfast was beautifully presented with various options but unfortunately remained the same every day lacking any variation. Some areas were particularly poor. For instance, the scrambled eggs had a distinct smell and were overly watery. Adding tomatoes or simply varying the options every few days would have improved the experience. One concern we had was the cleaning team. Twice the cleaner used his universal card to enter our room without ensuring no one was present. My partner was in the shower and our young baby was asleep. We heard a knock but were unable to reach the door in time. Upon reaching it we realised he was already entering. This occurred twice and on the following day we decided to chain the door for privacy reasons. In other hotels we have stayed in, privacy is of the utmost concern for staff and they would never even risk opening someone’s locked door without making sure. A better system needs to be in place here.

All the hardwares are brilliant. Nice room , great location and good facilities but horrible customer service . Have a nice check-in on the first day , sorry for forgot the name, beautiful smile with a warm welcome and remember me when I come back in the next week. However not on the other days, the other receptionist always look grumpy. The thing is I’ve paid the parking every day when I come back from work but for some reason it didn’t show I paid on one of the day and charged it on my card which I paid the deposit. Email the customer service to claim it back , sent all the transactions from my bank to prove but cannot notice the mistake in the first two emails and just say that is what it is. After a few days gat back to me with a few words the money will go back to my account in a few days. No apologies or explanation for the incident, make me feel that I’m the wrong side and just want to cheating. Horrible customer service.