리리뷰어I had items stolen from my room after the first cleaning. There has been zero promises kept and zero engagement now 6 days after the incident.
Mgmt promised an investigation and calls. I didnt get calls. I had to seek out the GM of the hotel. When I finally spoke about my issues, I was asked what it would take to
make me satisfied. I told the mgr if they removed 50% of the cost of the stay, that would satisfy me. It has now been 4 days since my conversation with mgmt, and I still have not been contacted back by the hotel mgr. No calls, no emails, no follow up. I have now had to place the entire charge on hold and refuse to pay, as Delta Hotel by Marriott at the Norfolk Airport location has no idea how to settle a dispute with a sticky fingered room cleaner and an upset guest who simply wanted their items back.
리리뷰어직원들은 친절했지만 호텔은 상태가 좋지 않았습니다. 우리는 딸의 학교 행사를 보기 위해 이 도시에 왔습니다. 그러다가 열대폭풍이 몰아쳤고 행사가 취소되었습니다. 48시간 전에 취소를 시도했지만 허용하지 않았습니다. 나는 심지어 우리가 단지 비표를 받고 이벤트가 4주 후에 일정을 변경할 때 사용할 수 있는지 물었습니다. 그들은 아니오라고 말했습니다.
내가 말했듯이 직원들은 매우 친절했습니다.