메카 무료 와이파이 호텔 예약

Overall the hotel staff & receptionist services was very great. Unfortunately, we had bad experiences with the Majlis Restaurant & Cafe Staff services. They force us as the guest of the Raffles for any order with specific minimum order and payment, even though the time we visit is around 9.30 pm (local time), after the dinner. Please take the act as appropriate for any staff that not provide good service and humble to the Hotel Guest. Appreciated and thanks.

The Photo was amazing very close to the holy place the breakfast Continental was amazing because X issues very amazing we are not allowed to take the food upstairs or breakfast

Dear Trip.com Customer Support Team, I am writing to formally file a complaint regarding my recent stay at Mövenpick Hotel & Residence Hajar Tower Makkah, which was booked through your platform. Unfortunately, my experience did not meet the standards expected from a hotel of this category, nor the information confirmed prior to arrival. 1. Early Check-in Confirmation Not Honored Before my arrival, I received a message from the hotel requesting confirmation of my check-in time if it was before 12:00 PM. I confirmed this accordingly. However, upon arrival, I was informed that no room was available and was asked to wait until around 4:00 PM, under the pretext that this is the standard check-in time. This was both disappointing and exhausting, especially after travel, and contradicted the prior communication from the hotel. 2. Bathroom Plumbing Issue On the first day, I encountered a serious issue in the bathroom where water overflowed and accumulated, making it impossible to shower or even use the sink properly. Although the issue was eventually repaired, it significantly affected my comfort during the first day of my stay. 3. Repeated Unfulfilled Requests (Pillow and Blanket) I requested an extra pillow and blanket multiple times (at least four separate requests). Each time, I was assured that they would be delivered shortly, yet they never arrived. This reflects poor service follow-up and lack of coordination. 4. Incorrect Breakfast Restaurant Assignment At check-in, the reception staff encoded my room key with access to a breakfast restaurant that was extremely limited in size, overcrowded, and of noticeably low quality. Often, there were no available tables, forcing guests to wait. Every morning, hotel staff verified my eligibility to enter this restaurant. However, on the last day, a different employee informed me—unexpectedly—that my booking actually entitled me to access a higher-quality, more premium breakfast restaurant, which I immediately visited. This means I was wrongly deprived of the service level included in my booking for the majority of my stay. --- Considering all the above issues—miscommunication, delayed room availability, maintenance problems, poor service responsiveness, and incorrect service allocation—I believe this stay fell far below reasonable expectations. I kindly request that Trip.com review this matter and provide appropriate compensation for the inconvenience and service failures I experienced, whether in the form of a partial refund, Trip.com credit, or another suitable resolution. I trust Trip.com’s commitment to customer satisfaction and look forward to your response. Thank you for your time and attention. Kind regards, Ibrahim Ahmed

환상적인 호텔. 매우 깨끗합니다(그리고 향기로운 로비). 우리는 Haram 전망이 있는 트윈 디럭스 룸을 가지고 있었습니다. 넓고 편안하며 플러시. 아침 식사도 좋은 시간(6:00~10:30)으로 견고했습니다. 우리는 금요일에 체크 아웃했고 그들은 Jummah salah 이후에 체크 아웃 할 수있었습니다. 호텔은 실제로 하람과 매우 가깝습니다. 온라인 리뷰에서 나는 확신하지 못했지만 실제로는 King Fahd Gate 79까지 도보로 몇 분 거리입니다. 하람에 들어가기 위해 시계탑 호텔보다 문에서 문으로 빠른 것 같습니다. 하람에서 호텔로 돌아오려면 성원을 빠져나오는 위치에 따라 조금 더 길고 약간의 오르막길로 인해(매우 까다로운 것은 없으며 노인이 아닌 것은 괜찮을 것입니다) 바쁜 시간에는 산책로가 혼잡합니다. 또는 호텔 정문에서 거리 수준까지 2분 이내에 운행하는 셔틀이 있습니다. 거기에서 에스컬레이터/리프트를 타고 하람까지 이동합니다. 적극 추천합니다. 여기의 유일한 단점은 욕실에 로션이 없으며 샤워 수압/온도가 그렇게 높지 않았습니다(매우 사소한 문제!)

Very nice hotel with a great breakfast welcoming people at the reception. Amazing cleaning of the room when done. It is a shame that the service is not consistent across the hotel’s employee. Cashier at the Atrium cafe was really slow and awful next to him very friendly pizza guy who did a great pizza. Shuttle to go to the haram with again inconsistent service. As evidence a picture of the driver enjoying chatting with his colleague from double tree hotel while we were waiting in the car.

가격 : 4-star 호텔에 매우 저렴합니다. 돈을 위해 좋은 가치. 위치: Naseem 지역에 위치한 꽤 멀리 떨어져 있지만 그곳의 활기와 같습니다. 셔틀 버스 : 매우 훌륭하고 시간을 엄수합니다. 방 : 전반적으로 괜찮지 만 화장실은 매우 작습니다. 아침 식사 : 다양성은 좋지만 메뉴는 매일 거의 동일합니다. 나는 7 박 동안 머물렀고 거의 같은 항목을 매일 먹었습니다. 직원 : 일반적으로 괜찮지 만 내 체류에 영향을 미치는 심각한 사건이있었습니다. 어느 날 밤, 벨맨은 내 방 문을 2 – 3 번 열려고했습니다. 다행히도, 나는 내부 자물쇠를 사용했기 때문에 그는 완전히 들어갈 수 없었습니다. 그는 다른 외부인과 동행하여 손님의 사생활과 안전을 분명히 위반했습니다. 나는 즉시 리셉션에 불만을 제기했다. 그들은 객실 업그레이드를 제안했지만 객실 변경 과정은 매우 오랜 시간이 걸렸습니다. 나는 Maghrib 전부터 Isya 이후까지 기다렸고 결국 후속 조치를 위해 리셉션에 직접 가야했습니다. Wi-Fi: 새 방으로 변경한 후 Wi-Fi 신호가 매우 약했습니다. 안정적이고 더 강한 인터넷 연결을 얻기 위해 리프트 구역 근처에 앉아야했는데 매우 불편했습니다.

Our second time here and it has always been a great experience with the hotel rooms. The shuttle service to masjidilharam is perfect, but the gate under clock tower most times are closed, unlike before. So we have to divert to jabal umar area before arriving the outdoor courtyard.

Great service by Sahar and the duty manager. It’s my second time at this hotel. Service is good but the location isn’t. Might be close (7 minutes to the new expansion) but it’s far from gate 79 and has a steep hill. I stayed here again based on the service but I wouldn’t recommend it with elderly people.

Excellent hotel with great service and a nice breakfast. Highly recommended! Compared to other hotels, this offers the best value for money. However, the location is on a hill, which may be difficult for elderly guests to access.

Good and was clean Worth for price