작성일: 2025년 12월 14일
리뷰어
Stunning rooms! The place is bang on the middle of the jungle, so there are bugs and frogs etc, just be aware of that.
Right next to a cenote! It’s on a motorway and you cannot really walk anywhere so you need a car or moped etc, as it is pretty far.
Theee is a small jacuzzis and a sauna, which they try to charge a prohibitively high price for…. Considering it is the only amenity the hotel has this should be free.
Bedsheets need an update. Have stains and rips.
I still think it is an amazing place to stay especially for the price!
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1박당 요금 최저가:PHP2,606
작성일: 2025년 8월 22일
Oriental_ myth
I can’t say enough wonderful things about Hilton Tulum Riviera Maya! Everything has been absolutely perfect—the breathtaking nature, the abundance of wildlife, and the top-notch food and drinks. This is the kind of place we could happily return to again and again.
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1박당 요금 최저가:PHP13,722
작성일: 2026년 5월 8일
리뷰어
Estamos extremamente surpresos com Ana y Jose! Que hotel incrível! Instalações limpas e novas, chuveiro e cama perfeitos, WIFI rápido e com um staff gentil e educado.
Fomos de lua de mel e fomos extremamente bem tratados. Café da manha delicioso!
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1박당 요금 최저가:PHP6,333
작성일: 2025년 12월 4일
Lina Brown Forbes
I honestly don’t understand how this hotel calls itself a 5-star property. My whole experience here was extremely disappointing from the moment we arrived.
Service is absolutely terrible. Nobody helps you with anything, reception doesn’t care, and every time you call the front desk or concierge, nobody answers the phone. Zero hospitality.
Food was honestly disgusting. Nothing fresh, no flavor, very low quality. Drinks taste like water — literally no alcohol. Even the cups and glasses in restaurants were dirty. It feels completely unacceptable for a resort that is supposed to be luxury.
We also had a very unpleasant situation with the membership “presentation” scam. They invited us to a “lunch to learn about the brand,” but in reality, it turned into a pushy timeshare-style sales pitch. None of this was explained honestly beforehand. When we complained, the front desk staff was rude and dismissive, as if this is normal.
On top of that, I forgot my dress in the room. They admitted they found it, but for two days they ignored me, didn’t contact me back, and didn’t send it. I kept calling and messaging, and still no response. This shows how bad the communication and customer care truly is. After during checkout they asked us to sign the paper that we have no problem with the hotel and requested we write a good review about them. Ridiculous.
Overall, this hotel is not worth the money, not even close to 5-star standards, and definitely not the luxury experience they advertise. I would not recommend this place to anyone looking for a comfortable, honest, and professionally managed resort.
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1박당 요금 최저가:PHP16,383
작성일: 2025년 12월 16일
George Cyprus
해변 거리의 시작 부분에 아주 멋진 작은 호텔. 센터에서 택시를 타고 약 300mxn에 도착할 수 있습니다. 걷는 것이 마음에 들지 않는다면 툴룸 해변 거리를 따라 걸어 레스토랑이나 비치 클럽에 쉽게 도달 할 수 있습니다. 나무 바닥이 손톱으로 녹슬고 위험하여 수정해야하지만 방은 야외 샤워 시설과 욕조가있어 매우 좋았습니다. 리셉션은 매우 도움이되었고 심지어 밤에 레스토랑과 이벤트에 대한 추천을 제공했습니다. 그들은 자신의 해변 접근과 라운저를 가지고 있으므로 해변에 바로 있기 때문에 매우 편리합니다. 아침 식사가 광고되었으며 약간의 그래놀라와 과일이 든 가벼운 요구르트와 필터 커피와 주스, 두 사람을 위한 토스트 두 조각. 아침 식사는 내 의견으로는 개선의 여지가 있습니다. 가격대비 전반적으로 좋은 경험. 리스트 이미지에 표시되어 있지만 객실에 커피 머신이 없으며 일반적으로 호텔에는 무료 커피 머신이 포함됩니다. 호텔 바로 옆에 이상한 것처럼 보이는 캠핑이 있었는데 호텔과 연결된 계단을 통해 호텔에 접근할 수 있었기 때문에 그것이 무엇인지 확실하지 않았습니다.
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1박당 요금 최저가:PHP4,911
작성일: 2025년 1월 23일
Vugar
When i made reservations trip.com charged while reservation.
When i checked in they asked for credit card deposit and they blocked approximately 600 usd .After hours again they charged full payment which i was paid to Trip.com already .when i called them they told me they did the recieved payment from trip.com.
So after some hour they called said sorry we did wrong while you check out we will return money.
It is about 1 week i am still waiting money to be returned to my credit card which was charged without my permission.By the way they wasn’t blocked anount they just charged 3700$ .About the rooms i never suggested bungoliw tents.insects everywhere ….
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1박당 요금 최저가:PHP7,617
작성일: 2024년 10월 25일
Didi
Our stay at Tago Tulum was simply outstanding! The hotel itself is a paradise – the rooms look even better than in the photos, with spacious layouts, beautiful decor, and that perfect blend of luxury and Tulum’s bohemian style. The beachfront view and peaceful ambiance made it the ideal place to unwind.
What really made our experience unforgettable was the exceptional service, especially from Victor. He took care of everything we needed, going above and beyond to ensure our stay was seamless and enjoyable. Victor’s warmth and attention to detail made us feel right at home – a true gem! Tago Tulum is a must for anyone visiting Tulum, and we can’t wait to return
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1박당 요금 최저가:PHP6,287
작성일: 2026년 1월 17일
리뷰어
I stayed at Azulik Tulum in one of the smallest rooms, and I have mixed feelings — both admiration and realism.
First, let’s be honest: Azulik is visually stunning. Architecturally, it’s a dream — truly built for aesthetics and Instagram. The design is beautiful, organic. From a visual and conceptual point of view, it’s easily 100/100.
However, when it comes to comfort and practicality, it’s a very different story.
Azulik is a pure jungle experience. That can be magical, but it also means:
Very limited privacy
A toilet behind a divider
No hot water at night
Minimal comfort overall
I understand this is intentional and part of the concept, but when rooms can cost up to $2,000 per night, you naturally expect a balance between artistic experience and luxury comfort — especially at that price point.
The room itself was cute, but definitely not designed for longer stays. This is not a place you want to stay more than 1–2 nights max. After that, the lack of comfort becomes noticeable.
Service was not good. I understand this is Mexico and things move differently, but for a hotel with such an international reputation, staff speaking English should be standard, especially since most guests are travelers from the other countries.
The beach service closes early (around 4–5 PM), so the experience feels very limited.
A few small but important details:
The matches in the room were extremely horrible to light, which becomes frustrating when candles are the main source of light, and I love candles idea but if you are reader this hotel not for you!
Cleaning could be better.
Hot water should really be available 24/7 at this level.
Overall, Azulik is an artistic, aesthetic, and spiritual concept, not a comfort-driven luxury hotel. If you come knowing that — and stay one or two nights only — it can be a beautiful experience. I think its important to remind guest on checking in what are they signing for, coz people don't like to read descriptions and coming for views then being disappointed.
Come for the vibe, architecture, and photos.
Don’t come expecting classic luxury or comfort.
Beautiful idea, powerful concept — but it could truly shine even more with better service, basic comfort, and attention to detail. And I`m not asking a lot here.
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1박당 요금 최저가:PHP14,469
작성일: 2024년 1월 16일
Dand
나는 요즘 최대 5 성급 호텔에서 일하는 3 성급 호텔에 머무르는 어린 시절에 시작했습니다. 최근 주말 여행에서 나는 크리스마스 이후 지출을 다시 지연하고 Kore에서 많은 것을 얻었으므로 모든 부정적인 리뷰에도 불구하고 기회를 잡았습니다. 별점 1점 만점에 5점 등급이 엄청나게 불공평하다고 생각합니다. 객실은 크고 깨끗하며 편안했습니다. 위치는 괜찮았고 바다의 멋진 전망을 가지고 있었습니다. 나가서 탐험하는 것을 좋아해서 아침 식사만 했기 때문에 음식의 질에 대해 많이 말할 수 없었습니다. 웨이터는 좋았고, 내가 앉자마자 내 커피가 부어졌습니다. 그들이 내가 팁을 인식 한 후, 나는 내 오믈렛 ... lol을 얻기 위해 줄을 서서 기다릴 필요가 없었다. 가장 좋은 부분은 프론트 데스크 컨시어지 (멕시코 비누 오페라를 보는 사람) Victor의 서비스였습니다. 친구는 항상 너무 친절하고 도움이되었습니다. 체크아웃할 때 비행기가 늦어서 자전거 타기를 좋아한다는 것을 알고 있었기 때문에 셔틀이 도착할 때까지 팔찌를 계속 사용할 수 있도록 허용했습니다. 나는이 리뷰에서 대부분의 문제를 경험하지 못했습니다. 영어를 구사하는 직원은 도전 이었지만 툴룸에있는 모든 곳에서 문제가되었다는 것을 알았습니다. 전반적으로, 엄격한 AAA 지침에 따라 가면이 호텔은 아마도 3-3.5 등급을 받았고 관대 한 예약 사이트에서 4에 더 가깝습니다. 이것은 하얏트가 아니라 좋은 가치였습니다. 그 1 성급 등급이 당신을 낙담하게하지 마십시오.
내 평가에는 음식의 품질이 포함되어 있지 않습니다. ...
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1박당 요금 최저가:PHP25,458