This hotel looked like it needs some refurbishing but it does have a strong point in that it right on Lake Van. I had a few issues during my stay but were resolved immediately. The room I was first given smelled of drainage pipes so they immediately gave me another. In the evening, I realised my hair dryer was broken. They immediately sent someone to fix it. The next day, the water from my toilet no longer worked. They sent someone to fix it immediately while I had breakfast. They are very quick to solve any problems. I loved the breakfast, so much variety. And I am grateful that they let me have my room a bit earlier which many hotel won’t even if they could. The staff are great.
우리는 최근에 Hilton DoubleTree에 머물렀고 특히 Halil이라는 직원의 서비스 품질에 깊은 인상을 받았습니다. 체크인하는 순간부터 Halil은 내 체류가 편안하고 스트레스가 없는지 확인하기 위해 계속해서 나아갔습니다.
그는 믿을 수 없을 정도로 정중하고 세심하며 진정으로 도움이 되었습니다. 지역 지시를 돕거나 추천을 하거나 내 방의 모든 것이 기대에 부응하도록 했는지 여부에 관계없이. 그의 전문성과 친절한 태도는 지속적인 인상을 남겼고 전반적인 경험을 진정으로 향상시켰습니다.
환대를 차별화하는 것은 할릴 같은 직원들입니다. 그의 헌신과 서비스 덕분에 나는 확실히이 위치로 돌아와 다른 사람들에게 추천 할 것입니다.
할릴과 힐튼 더블트리 팀에 다시 한 번 감사드립니다!
The staffs were very friendly and kind, the hotel was located in a beautiful calm place
The breakfast was poor and very limited choices
Hotel restaurant’s food was very poor, the hotel was old not renewed for many years
The only strength of that hotel was good and friendly staffs
I travelled for business propse