Good quality hotel in Siliguri, well maintained and clean. All the staff are very accommodating.
The restaurant has an excellent range on the menu and the quality is superb. We ate there all the time.
Also restaurant staff are very helpful 🙂
I chose Trinity Hotel Lexicon Matigara for a small anniversary stay but was disappointed by several issues. I had specifically requested a room away from the lift with a good view, yet the assigned room was directly in front of the lift and faced the side of the building with a poor view. The room location caused repeated noise and lack of privacy, which affected our celebration. While the staff were polite, the room allocation felt careless and not in line with the booking request. If this is how room assignments are handled at this property, I’m hesitant to book again. I hope management improves communication and respects guest preferences so future stays better match expectations.
The hotel is in a very convenient location and aesthetically appealing. The rooms are spacious and well maintained. As we booked the rooms in the hotel twice in 10 days, they were generous enough to accommodate us in upgraded rooms, even though had booked through MMT. The staff were courteous, helpful and friendly. Although, it was one time trip, definitely will visit again if given a chance.