The staff felt unfriendly from the start. Their attitude was cold and rigid. There was no sense of warmth or welcome. Interactions felt uncomfortable. I couldn’t wait to leave.
Booking anything was overly strict. The pool and restaurant required rigid time slots. It didn’t feel like a vacation. It felt controlled instead of relaxing. The rules took away the enjoyment.
At the restaurant, I wanted to look around and admire the design, but I was told to stay seated. It felt patronizing and unnecessary, like being treated as a child. I’ve never felt this uncomfortable before.
Only at checkout, I was told the pool cost extra. This was never clearly mentioned before, but regardless of this ”misunderstanding”, for a five-star hotel to charge extra for using the pool is very disappointing. It felt cheap and not what you expect at this premium level.
The hotel is beautiful and the food was delicious. Unfortunately, the staff ruins the experience, and their attitude overshadows everything else. I recommend to visit it if you're passing by the area, but I wouldn’t recommend sleeping here at all.
Enjoyed our one night stay. The room is cozy and matched our expectations with this price. The view outside the window is not bad as well.
We also paid 25 euro per person more to enjoy the spa facilities for one hour which we find worth the money if you are looking for a relaxing session after a day of hiking. The spa is not the biggest or grandest but it does its job with hamman, sauna, jacuzzi, etc. It's quiet during our visit with no one else so basically we had a private experience. Remember to bring your flipflops and swim cap which are mandatory.
Habitación amplia , muy calentita , y buena relación calidad precio, instalaciones mejorar o arreglar el spa y mantenimiento del gym , no hay colchonetas para estirar y varias máquinas en reparación
Buenos la habitación que nos tocó tenia vigas de madera en el techo y parecía que esa habitación hacia tiempo no la miraban xq todo el techo está lleno de telarañas al día siguiente lo comentamos y las quitaron adjunto fotos .No sé si en las fotos se ve.
Tenía un ventilador pequeñito en el techo al ser el tercer piso pues esa planta última pues la verdad es que se pasa calor hasta mitad de noche..
Por lo demás todo correcto
Nice setting. The rooms are in a new building and you don't get to see any of the original sections unless you join a tour. I did not join the tour so cannot comment. But overall not so much to see. Honestly slight disappointment for a ”castle” stay
Buen hotel ,el desayuno muy bien y el personal
Perfecto
También comimos el restaurante y muy bien!
아주 좋음
리뷰 121개
8.8/10
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9.2/10
훌륭함
리리뷰어이번 여행에서 가장 만족스러웠던 호텔입니다. 사라고사 구시가는 정말 작고, 호텔은 시뇨리아 광장 바로 옆에 위치해 있습니다. 발코니에서는 바로 옆에 있는 오래된 교회가 보이고, 30미터쯤 떨어진 곳에는 아기자기한 시장이 있습니다. 위치가 정말 최고입니다. 호텔은 깨끗하고 아름다우며, 객실은 넓고 시설도 새것입니다. 로비에 있는 수공예품들도 가격이 매우 합리적입니다.
DDavid OhanaThe staff felt unfriendly from the start. Their attitude was cold and rigid. There was no sense of warmth or welcome. Interactions felt uncomfortable. I couldn’t wait to leave.
Booking anything was overly strict. The pool and restaurant required rigid time slots. It didn’t feel like a vacation. It felt controlled instead of relaxing. The rules took away the enjoyment.
At the restaurant, I wanted to look around and admire the design, but I was told to stay seated. It felt patronizing and unnecessary, like being treated as a child. I’ve never felt this uncomfortable before.
Only at checkout, I was told the pool cost extra. This was never clearly mentioned before, but regardless of this ”misunderstanding”, for a five-star hotel to charge extra for using the pool is very disappointing. It felt cheap and not what you expect at this premium level.
The hotel is beautiful and the food was delicious. Unfortunately, the staff ruins the experience, and their attitude overshadows everything else. I recommend to visit it if you're passing by the area, but I wouldn’t recommend sleeping here at all.
WWK3112Enjoyed our one night stay. The room is cozy and matched our expectations with this price. The view outside the window is not bad as well.
We also paid 25 euro per person more to enjoy the spa facilities for one hour which we find worth the money if you are looking for a relaxing session after a day of hiking. The spa is not the biggest or grandest but it does its job with hamman, sauna, jacuzzi, etc. It's quiet during our visit with no one else so basically we had a private experience. Remember to bring your flipflops and swim cap which are mandatory.
CChiquitinEl hotel está muy cuidado y las instalaciones perfectas. La habitación que nos tocó, amplia, limpia y con una cama gigante. Está muy bien insonorizado por lo que, aunque está en pleno centro no se escucha nada y se descansa estupendamente. Tiene un parking muy cómodo y accesible. Un 10.
리리뷰어음, 또 다른 기분 좋은 놀라움이었어요. 합리적인 가격 덕분에 정말 좋은 경험을 할 수 있었어요. 주차 서비스도 훌륭했고요. 호텔이 시내 중심에 있어서 편리했어요. 고풍스러운 호텔 디자인도 빼놓을 수 없죠. 로비부터 객실까지 유럽풍의 우아함이 가득했어요. 창밖으로 보이는 큰 나무들과 거리 풍경이 고요한 분위기를 자아내는 것도 정말 좋았어요!
리리뷰어호텔 위치는 zaragoza기차역에서 대중교통인 버스로 이동 가능하였고 주변 관광할 곳이 걸어 다닐 거리이다. 청결함과 쾌적함은 미소가 나왔다. 유창하지 않지만 영어와 스페인어를 섞어 대화하려 해도 기다려주고 도움을 주려 하는 느낌까지 받았다. 체크아웃 때에도 기차표 보여주며 걱정하니 짐을 맡겨주고 시간계획도 세워주었다! 서비스는 최고이다. 현재 스페인 여행 중 다시 오고싶은 최고로 손꼽을 숙소!
리리뷰어No puedo tener queja de nada, el hotel tiene todos los servicios e instalaciones en muy buenas condiciones..Habitaciones amplias y limpias. No deja de ser un 4 estrellas y están bien puestas
리리뷰어No se puede utilizar apenas la bañera, no tiene tapón y hay que pedirlo en recepción. Aun así, tampoco sale agua del grifo haciendo que solo salga agua de la alcachofa de la ducha, tardando mucho en llenarse la bañera.