We spent 2 nights recently and found everything to be excellent. The room and location was beyond our expectations.
We had room service and breakfast in the restaurant. The food was excellent. A truly enjoyable experience.
I had a lovely lady at the front desk when I checked in. Professional & polite even with my late evening check-in. Room was great - clean tidy & well presented! I enjoy my status at The Sands, thank you!
Hi there,
I wasn’t very happy with my stay as the beds were stained.
Also the toilet was filthy and the shower head was broken.
Was wanting a refund as we ended up leaving early
Beautiful place with very sweet staff, however the water was non-potable. Yes, you read that right— not sure how that justifies $300/night or if that’s even legal. The porterhouse steak was unbelievably tough for the price so we passed on the $30 breakfast as we figured they probably didn’t learn how to cook overnight. Beautiful room and setting, although the giant soaking tub could not be used (the water again). Won’t return.
Nice environment. Clean unit. Comfortable. Minor complaint would be that the lighting was a little dim and could have done with coffee plunger in room. Did not eat at hotel restaurant.
Good place to stay.
Lovely old hotel on the harbour front. Free car park across the road, or free street parking. Nice restaurant in enviable position. Russell is a good place to stay.
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8.9/10
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8.9/10
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리리뷰어Excellent services of the Kingsgate Asian night duty manager. He is doing an extra mile that we all appreciate. Please keep doing the good thing.
리리뷰어We spent 2 nights recently and found everything to be excellent. The room and location was beyond our expectations.
We had room service and breakfast in the restaurant. The food was excellent. A truly enjoyable experience.
리리뷰어Beautiful place with very sweet staff, however the water was non-potable. Yes, you read that right— not sure how that justifies $300/night or if that’s even legal. The porterhouse steak was unbelievably tough for the price so we passed on the $30 breakfast as we figured they probably didn’t learn how to cook overnight. Beautiful room and setting, although the giant soaking tub could not be used (the water again). Won’t return.
리리뷰어Slightly tired with some maintenance due.
Too many emails (I think 9 in total) re the stay. When on holiday I don't want 9 extra emails!.
Staff great, rooms really good and quiet considering the location.
It would be good to get all the Sky TV channels for the amount charged. I.e it was missing Channel 7,17,21 etc.
리리뷰어Nice environment. Clean unit. Comfortable. Minor complaint would be that the lighting was a little dim and could have done with coffee plunger in room. Did not eat at hotel restaurant.
Good place to stay.
--JJ-I had a lovely lady at the front desk when I checked in. Professional & polite even with my late evening check-in. Room was great - clean tidy & well presented! I enjoy my status at The Sands, thank you!
BbonnevilleHi there,
I wasn’t very happy with my stay as the beds were stained.
Also the toilet was filthy and the shower head was broken.
Was wanting a refund as we ended up leaving early