좋은 곳이에요. 다음 날 공항에 가야 한다면 편리해요. 우리는 호텔에 하루만 머물렀어요. 서비스가 훌륭했고, 매우 정중했고, 우리를 도와주려고 열려 있었어요. 체크인은 오후 3시였지만, 우리 방은 1시 30분경에 준비되었으니 우리에게는 완벽했어요. 도보로 여러 장소, 커피숍, 레스토랑, 플라자 라스 아메리카스까지 갈 수 있어요. 제 유일한 문제는 습도였어요. 방에서 냄새가 나지 않았지만, 깨끗했어요. 습도 문제인 것 같아요.
위치가 조금 외진 편이지만, 매우 조용하고 가격도 매우 합리적입니다. 저희는 바다가 보이는 안쪽 객실을 예약했는데, 전반적으로 꽤 편안했습니다. 아래층 시설은 매우 완벽하고 관광객도 많습니다. 직원들은 매우 친절하고, 다양한 스타일의 레스토랑도 있습니다. 제가 가장 좋아하는 곳은 비치 클럽인데, 멋진 부족 공연과 아름다운 경치를 자랑합니다. 다만, 마음에 들지 않는 점이 있다면 해변에 해초가 너무 많아서 외관이 좋지 않다는 것입니다.
호텔이 좀 오래되긴 했지만, 방은 평범했어요. 좋지도 나쁘지도 않은 그냥저냥한 수준이었는데, 발코니랑 의자가 있어서 좋았어요. 방은 넓었지만 샤워실이 좀 작았어요. 필요한 물품들은 다 있었지만, 방에 콘센트가 부족했고, 욕실 콘센트는 좀 헐거웠어요. 호텔 공용 시설은 정말 좋았어요. 나무랑 꽃이 많아서 환경이 정말 아름다웠죠. 시간이 없어서 수영장은 이용 못 했지만, 보기만 해도 멋있었어요. 가장 기대 이상이었던 건 호텔 프라이빗 비치였어요. 물도 맑고 백사장도 하얗고, 각 방마다 파라솔, 작은 테이블, 선베드가 준비되어 있었어요. 이 해변이 너무 좋았어요! 전반적으로 가격 대비 만족도가 높았고, 친구들에게도 추천하고 싶어요.
Refer to my previous review on Aloft Cancun Hotel Zone. That was the reason why I moved to this hotel in downtown Cancun
I was more than happy to be here. The hotel itself looked kitschy with some concrete human statues at the entrance. The pool was small (you can enjoy swimming at the beach though). But overall, the vibes was homey! My booking came with free breakfast.
The receptionist - Jessica - was very welcoming. She's competent speaking in English and would explain everything you need to know upon check in. She even gave me a printed map of what I can see and do around downtown Cancun. Room was ok, large room with a kitchenette and a proper sink. There's smart TV in the room with Netflix and YouTube.
Location wise, it's 5 minutes to Soriana Supermarket, and then cross the road (Avenida Tulum) from Soriana and you're at the ADO Bus Terminal to the airport. You can also take bus R1 on Avenida Tulum to the Hotel Zone.
There's a Poke shop next door and a burger (if you are sick of Mexican food). It's 15 mins walk to Mercado 23 (where the locals shop) and you can buy souvenirs way cheaper.
You can book Uber and you'd be picked up in front of the hotel.
I will definitely come back to this hotel when I visit Cancun in the future.
이 가격대에 이 호텔이 제공하는 서비스에 단점은 없습니다. 우리는 8개의 레스토랑에서 차례로 식사를 했는데, 트레이드윈드 스테이크하우스의 스테이크가 특히 맛있었습니다. 라스 트레스 세르베자스의 멕시코 음식, 수제 맥주는 맛이 특별합니다. 앞뒤에 수영장이 많이 있으며, 일정한 온도로 가열되어 수영하기에 편안합니다. 해변 모래는 밀가루만큼 고운 편입니다. 비치 발리볼을 했는데, 재밌었어요. 디저트가게 너무 매력적이에요, 마카롱, 아이스크림, 다양한 케이크 🍰
The hotel is beautiful and overall pleasant, but it left mixed impressions. Upon arrival, we were warmly welcomed and given a tour of the property. However, we later discovered that the cenote was one of the main reasons we chose this hotel and it was under reconstruction, and this had not been communicated in advance. Construction started around 7:30 a.m. and continued throughout the day. The noise in the morning was not too disruptive, but during the day, when the main work was happening, it became quite loud and dusty around the pool area. Workers were constantly passing by, which significantly affected the overall atmosphere.
Housekeeping was inconsistent. The floor in our room was sticky upon check-in, and on one of the days, the cleaner left dirty towels on the floor.
The location is good if you are looking for a quiet and remote place. We woke up to the sounds of birds and saw lizards around the property, which was lovely. However, it also means that you need transportation to get anywhere, as there is little infrastructure nearby. For us, this was not an issue we actually enjoyed the seclusion.
The hotel itself is beautifully designed in a boho style and looks stunning. Despite the drawbacks, I would still consider coming back one day.
저는 이 호텔에 대해 엇갈린 감정을 가졌습니다.
- 매우 넓은 객실/스위트룸과 편안한 침대.
- 멋진 전망이 보이는 호텔 내 좋은 휴식처.
- 직원들은 매우 친절했습니다.
하지만:
- 격리 상태가 좋지 않았습니다. 오전 6시에 이웃집 TV에서 나오는 시끄러운 음악에 깨어났습니다. 마치 스피커가 우리 방에 있는 것처럼 모든 것이 들렸습니다.
- 실망스러운 아침 식사(토스트와 과일만 제공).
전반적으로 좋은 경험이었지만 4성급 호텔로서는 더 나을 수 있었습니다.
인터컨티넨탈 칸쿤 리조트는 특히 다음과 같은 장점들로 높은 평가를 받고 있습니다.
* 아름다운 전용 해변: 칸쿤 호텔 존에서도 손꼽히는 넓고 깨끗한 백사장을 보유하고 있습니다. 투숙객 전용 공간이라 붐비지 않고 한적하게 휴식을 즐길 수 있으며, 해조류(sargassum)가 적어 쾌적한 물놀이가 가능합니다. 잔잔한 파도와 에메랄드빛 바다는 그야말로 환상적입니다.
* 뛰어난 위치: 칸쿤 호텔 존의 북쪽 끝에 위치하여 번화가에서 조금 떨어져 있어 조용하지만, 도보로 갈 수 있는 거리에 레스토랑과 상점들이 있어 편리합니다. 다른 주요 관광지나 액티비티를 위한 이동도 용이합니다.
* 친절하고 세심한 서비스: 직원들의 서비스가 매우 훌륭하다는 후기가 많습니다. 체크인부터 레스토랑, 수영장, 해변 등 리조트 곳곳에서 친절하고 세심한 서비스를 경험할 수 있어 더욱 만족스러운 시간을 보낼 수 있습니다.
* 다양한 편의시설 및 액티비티: 2개의 야외 수영장(가족용, 성인용)과 여러 온수 욕조를 갖추고 있으며, 풀서비스 스파, 24시간 피트니스 센터 등 다양한 시설을 이용할 수 있습니다. 또한 요가 클래스와 같은 여러 액티비티도 제공되어 지루할 틈이 없습니다.
* 훌륭한 객실 컨디션: 2014년에 대규모 리노베이션을 거쳐 객실 컨디션이 매우 좋습니다. 현대적이고 깔끔한 인테리어는 물론, 넓은 객실과 발코니에서 카리브해나 라군(호수)의 멋진 전망을 감상할 수 있습니다.
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리뷰 116개
8.5/10
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8,3/10
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VVerified MemberThe strength of this hotel is the great built-in spa within the hotel property!
Stay here if you want to enjoy a beautiful spa experience only steps away from your hotel room.
Don’t stay here is you expect to be close to downtown. It’s at least a twenty minute walk to downtown, including if you just need a quick drink from a convenience store, and having to take a taxi each time quickly adds up! Don’t even think about walking to and from the hotel after sunset as the mosquitoes will eat you very quickly (you won’t even make it half way). Hence, I sort of wished I picked any hotel closer to downtown as I believe their premium is worth it just on this fact alone.
Don’t stay here if you want variety with the included breakfast. The complimentary breakfast will have you searching for the rooftop entrance across the street, climb the stairs to be presented three preset breakfast options; omelette or scrambled eggs with either cheese or ham or pancakes. Granted, a bit of fruits and yogurt is included along with the eggs, but it’s pretty basic. Though I’m not complaining when you get to have freshly prepared breakfast on the rooftop overlooking the Holbox white beach! Just don’t expect much nor to have a variety of options. But it will get the job done! Breakfast was 8:30-10:30am and we hung around past that to enjoy coffee on the rooftop WIFI.
Don’t stay here if you are expecting a good pool experience. The two small pools on the property aren’t running all the time so it doesn’t look appealing to get into.
Don’t stay here if you are expecting a view from your hotel room. You won’t see any bit of the ocean - just the hotels in front and behind this hotel.
We upgraded from the Double Room to the King suite and really glad we did because we got a nice balcony and comfortable bed with plenty of different pillow options. We also looked into upgrading to the King suite with bathtub option but glad we didn’t opt for it as the bathtub didn’t look appealing and just took up all the living room space. We wish the rooms were a bit more spacious, with perhaps some living room furniture, otherwise you just get a basic bed with nightstands, TV with basic cable and basic bathroom. The water pressure was good and quickly warmed up. The room AC was great and didn’t need to be run long. The issue mainly was the poor insulating as we heard out downstairs neighbours and likely would have heard whoever was across from us if there was anyone. There was no safe or iron in the room unfortunately.
If beach clubs are your thing, there are three decent options very close by. We checked out “HAU” beach club directly across from this hotel. This beach club didn’t have a minimum, had a generous happy hour (4-7pm), but unfortunately we got diarrhea after their mojitos. Although they were delicious mojitos so it’s hard to regret it.
I primarily booked this place to get a great spa experience and they exceeded my expectations. Thus, based on this experience, this hotel deserves nothing less than five stars.
I also can’t forget to mention the hotel staff were incredibly helpful during our stay. Shoutout to all the concierges and especially including Mateo, Almira and Marianna in the reservations department!
TTorbsThis hotel is an architectural masterpiece and absolutely stunning. They are also one of the few hotels that didn’t destroy the vital mangroves protecting the lagoon (and it’s beautiful color). Needless to say that the lagoon is an absolute stunner.
The service/management, however, is not worthy 5 stars and also not a Michelin key. We were very disappointed. A few things to note before you book this place:
- very inconsistent service: for example, we never received a WhatsApp with all the info/tours, only after asking for it again.
- very poor planing of tours (we booked a sailing trip … the first day it took them 2 hours of “confirmation” to end up telling us it’s not possible. We then booked for the next day and the tour started about 1 hour late, again, us just “waiting” and wasting our precious holiday time. No “sorry” whatsoever from the hotel.
- the tour was supposed to include “sunscreen” (mentioned in PDF flyer). When the guide arrived (a very nice and competent local guide), she told us that sun screen is not available and anyway is heavily damaging the lagoon and should be avoided - feels like something a) the hotel should advocate and b) not sell as part of their tours
- waiters service also very inconsistent. Some friendly, some couldn’t even say “hello”
- food also very inconsistent (and expensive). Pasta à la mantequilla was a nightmare, while the hamburger was delicious.
- on the day of NYE we proactively asked about a table in the restaurant only for the staff to tell us that we can only have dinner there if we buy the NYE menu for 4500 MXN per person ( that’s around 215 EUR pP ). The hotel is very remote (which is why we booked it of course), so the next restaurant is 20 minutes away. They never proactively mentioned this (all they did was inform that there will be a NYe dinner)
Overall, too many little things that went wrong to make this stay enjoyable.