조식 운영 시설을 갖춘 사우디아라비아 메디나 호텔

Disappointing checkout experience and noticeable difference in treatment I want to mention a particularly disappointing experience during checkout. The staff member was a young, slim man, approximately 5 ft 9 in, wearing a white thobe and red-and-white shemagh. This happened at approximately 7:00–7:30 pm. I was the only person waiting in the queue at reception. He was clearly aware I was waiting, but did not acknowledge me, make eye contact, or indicate that he would assist me next. Immediately before this, I had watched him speaking to a couple in front of me, and he was warm, friendly and conversational with them, speaking to them in Arabic. After they left, he went behind the desk but still did not acknowledge me. After waiting, I had to approach him myself and ask if I could come over. I handed him my key card and then had to ask, “Is there anything else?” He simply replied “Khalas” (“finished/that’s all”) in a very abrupt manner. There was no further conversation, courtesy or farewell. As a non-Arab visitor, I feel it is important to mention that this experience was particularly noticeable because, throughout my Umrah trip in Saudi Arabia, not only at this hotel, I observed several occasions where I felt there was a difference in the warmth, friendliness and level of service shown to me compared with some Arab guests around me. I cannot know the reasons behind individual people’s behaviour. I would also like to be fair and say that my check-in experience at this hotel was excellent. The staff who welcomed me were warm, friendly and attentive. This is why the checkout experience was particularly disappointing. All guests and pilgrims, regardless of nationality or background, should receive the same basic level of acknowledgement, courtesy and respect. I hope the hotel takes this feedback seriously.

ODST is one of my usual pick due reasonably close to Haram with disability facilities and fresh food choice for elderly, which often turns out expensive but is convenient to reach when required. Hotel is always packed with lots demand from groups and busy but friendly staff and adequate acilitate make up the most. Room size are often convenient and disabled toilets are helpful and make my stay easier 👍. I surely will recommend ODST to be valued choice, and rates can be lowered a little it will be a reasonable choice. Close venue, easy access to Haram, and reliability ☺️.

정말 멋진 곳이에요! 시설: 두 레스토랑 모두에서 식사했는데, 가격은 유럽이나 미국 수준인데도 정말 맛있었어요! 조식은 무료로 주문할 수 있고, 푸짐했어요~ 방에는 원하는 모든 것이 갖춰져 있고, 향수도 주문해 주고, 침대도 정돈해 주고, 객실에 있는 큰 욕조도 정말 편안했어요~ 위생: 훌륭하고 깨끗했어요. 환경: 정말 아름다웠고, 디자이너가 정말 멋진 경험을 선사해 줘서 정말 감사했어요. 셔틀버스를 타고 넓은 공원 전체를 돌아보세요. 풀잎 하나하나, 나무 하나하나까지 잘 관리되어 있고, 맛도 온라인에서 최고였어요! 서비스: 5성급 호텔 수준의 서비스로, 별 관측 등 예약도 가능했어요. 저희는 아주 깊은 스파를 이용했는데, 어떤 부분을 강화해야 할지 말씀도 들어주셨어요. 수영장: 실내와 실외 수영장 모두 이용했어요. 320 액티비티 룸에 수영장이 있는데, 얕은 곳에서 사진을 찍을 수 있어요. 실외 수영장이 정말 아름다웠어요! 햇볕이 강한 날씨에도 불구하고 오랫동안 머물렀는데, 음료도 주문하면 배달해 주더라고요~ 위치: 콘서트홀과 아주 가까워서 방에서도 잘 보여요. 나중에 저녁 먹으러 콘서트홀에 갔어요. 가도 돼요! 추천해요! AlUla에서 놓칠 수 없는 완벽한 패키지예요!

The hotel is a relatively new one, with the rooms being exquisitely decorated and clean. Love the nude and calming colours used in the rooms. My stay was comfortable, and service was good. The hotel is just a stones throw away from Masjidil Nabawi, and it was convenient to be walking to the mosque for prayer which took less than 3 mins! Food was readily accessible with the many shops all around the hotel. I did find it odd that the hotel is advertised on trip with a no-child policy yet they told me that it was not true when I checked with the staff. I would have preferred it to be an adult only hotel since that was why I wanted to book anyway, because the room walls were quite thin, and we could hear kids screaming in the other rooms haha! But just small issue of course.

My stay was average overall. The hotel benefits from an excellent location and the convenience of free parking, which made getting around very easy. I would also like to commend the staff for their helpful attitude and good service. Whenever issues were raised, they responded promptly and did their best to address them. That said, the property would benefit from som9e renovation and maintenance. The room furnishings appeared dated, the mattress was no longer very comfortable, some of the lighting fixtures were not working, and the cable TV signal was inconsistent. The bathroom drainage could also be improved, as water tended to remain on the floor after use. While the hotel offers good value in terms of location and service, updating the rooms and facilities would greatly enhance the guest experience. I would be happy to stay here again if renovations are carried out in the future.

L'hôtel est vraiment pas loin du Haram la porte d'entrée 307 c'est top 3 à 5 minutes à pied j'étais était avec mon papa la chambre petite et la douche très petite le personne pas accès accueillant si on ne veut pas payer cher c'est top Les commentaires que j'avais vue avant de réserver m'avait fait peur mais je suis aller tout sais bien passer je recommande

위치는 성원과 매우 가까웠고 직원들은 모든 것에 훌륭했습니다. 나는 욕실조차도 방의 모든 곳에 물이 어떻게 놓여 있는지 좋아합니다. 나는 내 방에서 보는 전망을 좋아합니다. 이 호텔을 추천합니다. 나는 나의 체재를 즐겼다. 그리고 Incha Allah 에 돌아올 것이다! 💯

원래 다른 호텔을 예약했었는데, 도착하자마자 바로 예약을 취소하고 최대한 빨리 다른 호텔을 찾았어요. 깨끗하고, 나바위 모스크 근처에 있으면서 가격도 적당한 곳을 원했죠. 인터컨티넨탈이라는 브랜드는 알고 있었지만, 두 곳 모두 인터컨티넨탈이어서 조금 더 괜찮아 보이는 곳으로 선택했어요. 호텔은 오래전에 지어졌고, 리모델링 계획 중이라는 정보를 미리 알고 있었기 때문에 어떤 모습일지 예상할 수 있었어요. 호텔 특유의 파란색 카펫과 1950년대/1960년대 분위기가 너무 좋았어요 (숀 코너리가 나오는 제임스 본드 영화 속 한 장면 같았죠). 호텔에 머무는 동안 점점 더 마음에 들었어요. 창밖 풍경은 정말 환상적이었어요. 창문을 열 수 있다는 거 잊지 마세요! 아마 열 수 없다고 생각하는 사람들도 있을 텐데, 정말 특별한 경험이니 꼭 한번 열어보세요. 무엇보다도, 친절하고 배려심 넘치는 직원분들 덕분에 인터컨티넨탈 호텔에 묵고 있다는 사실을 잊고 마치 친구 집에 온 것 같은 편안함을 느꼈습니다. 창문 너머로 우후드 산이 보이는 멋진 전망을 자랑하는 객실에서 묵었는데, 호텔 바로 앞에 카페들이 즐비하고 모스크도 산책로를 따라 5분 정도 걸어가면 도착할 수 있습니다. 비둘기에게 먹이를 줄 수도 있고, 우버나 택시도 바로 앞에서 저렴하게 이용할 수 있습니다. 우후드 산이나 쿠바까지도 걸어갈 수 있고, 어디든 편하게 갈 수 있습니다. 그리고 가장 좋은 점은 로비에 들어서자마자 바로 앞에 체크인/안내 데스크가 있다는 것입니다. 참고: 사람 구경하는 것을 좋아한다면 호텔 객실에서 바깥 풍경을 감상하는 것도 아주 좋습니다. 로비에 무료 대추야자와 아랍 커피(세계 최고 수준)를 제공하는 커피 바가 있고, 이 호텔의 조식과 룸서비스 음식은 제가 44세에 51개국을 여행하며 먹어본 것 중 최고였습니다. 메카에서 묵었던 자발 오마르 호텔과 비교해도 손색이 없거나 오히려 더 훌륭했습니다. 이 호텔에 묵으시면 절대 후회하지 않으실 겁니다. 혹시라도 문제가 생기면 객실 전화로 안내되는 번호 중 아무거나 누르시면 누군가 바로 해결해 드릴 겁니다. 호텔 경영진은 정말 최고였고, 저를 친구나 가족처럼 대해주셨습니다. 특히 카디자 수녀님을 비롯한 직원분들 덕분에 정말 만족스러워서 다시 방문하고 싶습니다. 마샤알라.

Reception was really good any issues was resolved instantly hotel breakfast was bit disappointing in terms of of variety and some food was not fresh rest location is excellent and reception staff is brilliant and the boys for floor 9 were really good laundry was bit disappointing I will not use it as I had chase for my clothes

I recently stayed at this hotel and can confidently say that the experience exceeded all expectations. From the moment I arrived until the day of departure, everything was handled with exceptional professionalism, care, and attention to detail. The level of service provided truly felt outclass and made the stay both comfortable and memorable. One of the most impressive aspects of the hotel was the cleanliness. Every area—whether it was the room, bathroom, corridors, or common spaces—was spotless and extremely well maintained. Housekeeping deserves special appreciation for their consistency and dedication. The room was cleaned thoroughly every day, fresh towels were provided, and everything was arranged neatly, giving a real sense of comfort and hygiene. The staff were outstanding. They were polite, respectful, and always willing to help with a warm and welcoming attitude. Any request or question was handled promptly and professionally, making us feel genuinely valued as guests. Their hospitality created a relaxed and positive environment throughout the stay. The room itself was well equipped, comfortable, and thoughtfully arranged. The bed was very comfortable, allowing for a restful sleep, and the overall atmosphere of the room was peaceful and pleasant. Everything worked perfectly, from lighting to amenities, which added to the stress-free experience. Overall, everything about this hotel was perfect—from service and cleanliness to comfort and management. It is rare to find a place where all aspects are maintained at such a high standard. I would highly recommend this hotel to anyone looking for quality accommodation, whether for family, business, or religious travel. I will definitely choose this hotel again in the future and would not hesitate to recommend it to others. A truly excellent stay from start to finish.