스파 시설을 갖춘 영국 머지사이드 호텔

When we arrived, we noticed we had been given a far inferior room than we've ever had before. The view was terrible. There was no fridge which we have always had before and the room looked 'tired'...in need of TLC. I went to reception to tell them I was not happy. Anyway they did sort it. Gave us another room with a better view and the young girl on reception brought us an old, but working mini fridge.. so it worked out OK in the end ( I need a fridge to put some of my medication in.) Another lady on the desk was very curt when I said there was no fridge and stated....not all rooms automatically have a fridge in them. Sorry but I thought they did. Whoever makes loose leaf tea in the restaurant needs to learn it is 1 tsp of tea per person and 1 for the pot. In this case 3tsp of tea and not half a teapot full. I kid you not. See pic below. We got a refund for some of the tea, but nit for the cream tea my friend had. My friend had ordered a cream tea and me, just a tea. Yet they brought a pot of tea for 2, which is the wrong etiquette for an order like this. Hence we only got 2 cups out of it, because of the amount of loose tea in there. I think I have been spoiled by the superior standard of the rooms, when we have stayed before....I just presumed all their rooms would be like this

It's a fabulous hotel and we've stayed many times but this time, in the cold weather, the hotel bar was so cold you had to wear a duvet coat and the bedroom was also very chilly. It wasn't just us , many guests were affected. I just felt the hotel lacked concern. They could have hired an industrial heater to keep the bar warm (the air curtain over the lobby doors seemed to have failed) but there was a complete lack of action. The poor receptionists were very cold and were using muffs to keep their hands warm. You'd think they'd give out free hot drinks or some kind of reward for the inconvenience but no, arrogance prevailed and the guests had to make the best of it. Not what you expect in a 4 Star hotel. I hope the management listen to these criticisms and apologise to all their guests that were staying . Come on Titanic, you can do better than this. I'll be back in 3 weeks to check, so fingers crossed.

이번에 리버풀에 왔을 때 이 호텔에서 3일간 묵었습니다. 위생적인 측면에서 보면 베갯잇, 시트, 목욕 수건 모두 더러운 얼룩과 노란 반점이 있었습니다. 5성급 호텔과는 정말 어울리지 않았습니다(물론 요청하면 즉시 교체해 줬지만). 둘째, 웨이터가 방을 청소한 후 수건을 방에 두고 가는 일이 일어났습니다. 우리는 사과도 하지 않고 수건을 돌려주고 가져갔습니다. 해외에 갈 때는 시트와 베갯잇을 직접 가져가는 것이 좋습니다. 5성급 호텔의 품질을 보면 많은 품목의 청소 또는 허용 기준이 표준에 미치지 못함을 알 수 있습니다. 하지만 u1s1 호텔 로비의 식사 환경은 매우 아름답고 로비의 서비스와 태도는 매우 좋습니다. 잘

우선, 그들은 2 개의 킹 룸을 예약 한 것을 엉망으로 만들었으므로 아들이 업그레이드되었습니다. 그런 다음 내 방으로 가십시오. 매우 어두워 외부가 보이지 않습니다. 시끄러운 윙윙거리고, 삐걱거리고, 휘파람으로 밤새 깨어 있었습니다. 리셉션에 돌아가기에는 너무 피곤합니다. 나는 모든 환기 샤프트 등에서 안에 있었다는 것이 밝혀졌습니다. 밤 내내 지나가는 사람들로 인해 시끄럽습니다. 호텔에서 최악의 밤잠. 606호실은 허용하지 않습니다.

It's in a great location and the hotel was perfectly clean and the communal areas were grand and breakfast was great. However, we paid a bit more for a room with a good view but there was no mini fridge in the room, nowhere to hang towels, the room itself was incredibly basic for the price. The spa was not kept particularly clean, I didn't see anybody around doing anything in the spa itself and it was very busy due to half-term. It ticks all the boxes just fine, but for the money we did expect more.

The spa was nice, but the bed had bed bugs, and I got bitten. The shower didn’t have a handheld option, and the water pressure was poor. I checked in at 11 AM, which was fine, but when we returned at 9 PM, I mentioned to the reception that we needed the beds split, but that never happened. The manager came over and started complaining. I reminded him that our request had been confirmed in the morning. He was a bit temperamental at first, but it calmed down when I asked for an extra duvet.

Beautiful location, lovely hotel. Staff were helpul and friendly. Nothing was too much of a trouble. Quiet and relaxing atmosphere. The spa is amazing and the treatments were reasonably priced. Food was very good. Would reccommend and would stay there again!