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Curtains were undersized for the room so was woken up at around 05:00 by daylight light coming through did complain the night before and in the morning was informed that someone would come up to have a look but no body turned up

Hotel nice as always, room cpuld fo with a bit of an update but not too bad. BUT it was my 13th stay within 9 months and I still have to always provide all address details from scratch although I am staying there every other week and provide thwm as well through the online checkin 🤦♂️

Location is excellent surrounded by trees and away from crowded and noisy areas. The receptionist was very professional and helpful regarding a mistake in my booking as my booking app didn't convey the complete details of my booking. They didn't have any idea that I have a 12 year old child added to my booking and also didn't get the information that I needed 2 adjacent rooms, but they managed to sort it out. Breakfast was great. There was no fridge in the room despite saying there was one during booking, but I didn't need it, so I ignored it. The worst part was the pool staff. They were rude and irogant. Overall, my family and I enjoyed our stay and will definitely go there again if we visit Birmingham again.

On arrival we were asked to pay £10 for parking which seems odd. I could understand if you weren’t a guest, but if you’re staying I don’t understand why you have to pay. Reception was easy and hassle free. Room was as expected. Clean and comfortable. Had to ask for extra teabags, milk sugar as only a couple in the room. Slept well. No noise. Breakfast was excellent Lots of choice and not greasy.

The room and bathroom was really smartly styled to a high standard and very clean. Check in was late so did it one the express check in which was easy.. the only two things were that there was a lot of loud doors closing all night with guests coming and going for flights.. and other than the shuttle bus it is quite a trek to actually get to the airport

I stayed at the Arden for the UK Games Expo. Despite being rather pricey, it's very convenient to get to the NEC and Resorts World (10-15 minute walk). The leisure centre staff seemed unprofessional, but the receptionist and restaurant/bar staff seemed nice and friendly enough. Room was nearly spotless, aside from behind the TV that were slightly dusty. Our room didn't have a TV remote but a quick call to reception fixed that, they were very responsive. It was a nice comfortable room. I will say the food for dinner is exceptional and highly recommend it!

I’ve been in this hotel for like 4-5 times, i would recommend, It’s quiet, comfy, the rooms are clean…however there’s been times where i asked to change rooms since the heating wasn’t working and cause one room had a slight broken window and this was during January…would’ve froze to death. There’s rooms with a large bed.. and other rooms have like the standard double size bed. I give this like 4/5.

Hotel is situated within the university grounds complex - unbeknown to us it was graduation week so they were hundreds of students and their parents celebrating their achievements it was a wonderful site to see. The hotel was a stone throw away from the city centre so there were lots of things to see do and eat. A fantastic choice

Overall experience was good, I have been a few times but the room we was in wasn’t the best the WiFi was weak so we had to connect to our phone data and the shower curtains were dirty definitely needed replacing.

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