Reasonable room rates, room clean , water hot in bath/shower-food was extremely tasty, and excellent value for money for both evening meal and breakfast.
Weather was hot and only improvement would have been to keep complimentary water/juice in foyer topped up as no cool water or drinks available in room.
On arrival we were asked to pay £10 for parking which seems odd. I could understand if you weren’t a guest, but if you’re staying I don’t understand why you have to pay.
Reception was easy and hassle free.
Room was as expected. Clean and comfortable. Had to ask for extra teabags, milk sugar as only a couple in the room.
Slept well. No noise.
Breakfast was excellent Lots of choice and not greasy.
The hotel common areas are very nice. The twin room we had was OK, although a little tired, with no window! (On the first floor as well.)
Service was excellent. We had an issue that was resolved quickly to our satisfaction.
The hotel is ideally located bear the NEC Birmingham. We were there for an event, and combined it with a visit to our daughter in uni in the city. The amenaties were excelkent. Had dinner in the restaurant both nights. Food was of a high standard and reasonably priced. Woukd stay here again.
그것은 멋진 큰 방, 4 포스터가있는 침대였습니다. 접수원은 제대로 일을하고있었습니다. 우리는 하룻밤 만 머물렀고 바, 수영 또는 체육관과 같은 모든 시설을 사용하지 않았으며 레스토랑 만 사용했습니다.
침대가 너무 푹신해서 남편이 침몰했습니다. 그는 숙면을 취하지 않았습니다.
사랑스러운 하룻밤 숙박.
호텔은 대규모 파티로 인해 매우 바빴지만 직원들은 우리를 정말 잘 보살펴주었습니다.
호텔에 대한 반성은 아니지만 그들은 우리를 데리러 택시를 예약했고 택시 회사는 전혀 쓸모가 없었습니다. 예정된 시간보다 20분을 더 기다린 우리는 우버를 불렀고 5분 만에 도착했다.
전반적으로 이것은 우리가 이전에 묵었던 훌륭한 호텔이며 다시 묵을 것입니다.
Overall experience was good, I have been a few times but the room we was in wasn’t the best the WiFi was weak so we had to connect to our phone data and the shower curtains were dirty definitely needed replacing.
JJeff & Lyn사랑스러운 하룻밤 숙박.
호텔은 대규모 파티로 인해 매우 바빴지만 직원들은 우리를 정말 잘 보살펴주었습니다.
호텔에 대한 반성은 아니지만 그들은 우리를 데리러 택시를 예약했고 택시 회사는 전혀 쓸모가 없었습니다. 예정된 시간보다 20분을 더 기다린 우리는 우버를 불렀고 5분 만에 도착했다.
전반적으로 이것은 우리가 이전에 묵었던 훌륭한 호텔이며 다시 묵을 것입니다.
리리뷰어Good location close to M42, free parking onsite, easy access to reception check in was straightforward lifts to all floors and the room was perfect clean and warm.
self service for buffet breakfast good variety for every taste. would recommend this hotel to friends and family.
리리뷰어This hotel was perfect for an overnight stay fir work the bed was extremely comfortable room
Very bright and clean reception was lovely the lady on night shift very chatty and welcoming
Breakfast was perfect nice spaces and food choice of food fully recommend this hotel and credit to the manager
BBumblebee06Hyatt Rengency Hotel Birmingham is a very nice and cozy hotel with great facilities. It offers halal food, and prayer mats are available upon request, which I really appreciated. The leisure facilities are lovely, with a heated swimming pool, steam room, sauna, jacuzzi, and spa.
However, my stay was let down by the fact that the room did not have a smart TV as mentioned on the website, which caused a lot of wasted time considering that I planned to stay in most of the times. The hotel eventually upgraded us (to a similar room just a few floors higher) after several contact made to reception and a long wait, but I’m grateful to Kenza for her assistance. On checkout, Nandini was very kind and offered support for my next visit as a gesture for the inconvenience.
There's also an issue with parking, which operates on a first come first serve basis. So if you park your car on day 1 and say you're staying for 3 days, you have to pay for the parking for 3 days ahead which is £27 for 24hr. During these days if you happen to take your car out and come back with no free parking space, you lose your money. Your slot is not reserved. It would be better if they charge us for parking when we are leaving the car park rather than making us pay in advance.
Overall, a comfortable hotel with excellent amenities, but clearer information on room facilities would have made the stay much smoother. I would have come better prepared.
CChris1980Hotel nice as always, room cpuld fo with a bit of an update but not too bad. BUT it was my 13th stay within 9 months and I still have to always provide all address details from scratch although I am staying there every other week and provide thwm as well through the online checkin 🤦♂️
EEna BCame a long way to stay for couple of days for a wedding. Big reunion w some friends from around the globe.
Pros:
Hotel is at the great location. Lots of food option at Touchwood Mall opposite the hotel. Hotel food are quite reasonable too.
Staffs at the lounge & breakfast are Fantastic. They are friendly and helpful.
Rooms are spacious and bed are comfy.
Cons:
Reception should be better. We were attended by Josh during check in and he is not friendly and helpful when few enquiry asked.
A friend of mine (a couple) was assigned to a room which AC wasn’t working. And when asked for a room changed, he said its not available. He mentioned that it was an ongoing problem and offered them a fan instead. How is that possible they are still selling a dysfunctional room to a guest when they know its an issue! But if they want an upgrade, they can but they have to pay £13!! I think its bizarre!
My friends was stucked to the same room till the end of her stay w a FAN!
Overall I am happy with the stay but i need to rant about the room assignment. Its common sense.
리리뷰어The hotel was fine - Staff at breakfast and in the bar were really lovely. However we were charged twice for this booking. I prepaid through the trip app but my brother arrived first at the hotel and he was charged again. Only by accident did we realise this and said it at the reservations desk. They could not help saying that I would probably get a refund for one of the payments but this has not happened. Have now sent an email to the oops manager so hopefully it won’t be long before we get one of the payments back.
리리뷰어A short walk away from the train station, the hotel was a little bit tricky to find it being tucked into the University Campus, but I was happy with the room as a whole. The pictures admittedly made the room appear bigger than it was, but for my stay, it was very sufficient. Comfy bed, good shower, pop-up desk for me to do work in the room.
SSTEPHEN GERARDThe hotel common areas are very nice. The twin room we had was OK, although a little tired, with no window! (On the first floor as well.)
Service was excellent. We had an issue that was resolved quickly to our satisfaction.
리리뷰어Reasonable room rates, room clean , water hot in bath/shower-food was extremely tasty, and excellent value for money for both evening meal and breakfast.
Weather was hot and only improvement would have been to keep complimentary water/juice in foyer topped up as no cool water or drinks available in room.