We stayed for 3 nights in a Privilege King Room. The room was a good size. The bed was very comfy; the duvet was slightly too warm. The TV was an impressive size. Wi-fi could be a lot better. The shower had good water pressure. The room came with empty bottles of conditioner and body lotion.
We didn't use the swimming pool facilities, but they looked impressive. The bar was reasonably priced; 2 bottles of Rekorderlig for £8, cheaper than our local.
Staff could do with a major attitude change. We mentioned to reception that we were missing items from the bathroom (conditioner and body lotion), and the receptionist told us that they would bring some up. They still didn't bring this, so we mentioned it again later on. We were advised that they had spoken with housekeeping, who had advised that they had refilled the bottles, which they hadn't. We ordered housekeeping for the following day, but they came late and were extremely rude. They didn't do much of what was needed. The floor wasn't hoovered, and the tea, coffee, and sugar were just thrown on the tray next to the kettle.
The fire alarm went off early in the morning, and we were not advised of the alarm being tested. We were extremely unhappy about this, as it woke us up.
A lovely hotel with a beautiful view and very quiet area for a good night's sleep. The beds are very spacious and comfortable; the best night sleep I have had in a long time. A great size shower with a seat to suit guests with accessible needs. The shower products smell great and leave your skin feeling smooth. The breakfast was very nice with many different options. I opted for a hot breakfast which was buffet style with unlimited apple and orange juice. The night light was perfect for late night reading. I would definitely come back
나는 이벤트에 참석하기 위해 2 박 동안 2 명의 다른 사람들과 함께 여기에 머물 렀습니다. 그것은 우리의 요구에 완벽했습니다. 매우 깨끗하고 환상적인 대형 샤워실이 있는 아주 멋진 방. 많은 주차 공간과 많은 상점과 레스토랑 근처에 있어 매우 도움이 되었습니다. 내가 있어야 할 곳으로 걸어가는 것은 매우 쉬웠습니다. 아침 식사는 좋았습니다! 예외는 없었지만 유럽식 선택이 일을했고 제한된 뜨거운 음식에도 불구하고 나는 여전히 멋진 베이컨 샌드위치를 만들 수 있었습니다. 모든 직원은 매우 친절하고 도움이되었습니다. 매우 저렴하고 확실히 다시 머물 것입니다!
This is a lovely place, we stayed in the ‘cottage’ which was more like an annexe building and it had two rooms of which we occupied one. The room was good, we enjoyed breakfast in the dining room and the breakfast menu had a lot of choice too which was great. There were options for a full English style breakfast, but also options for cereals and fruits etc. We decided to try dinner at the hotel one evening and we were extremely happy with our choice. The food was excellent quality and very enjoyable. The hotel is a short walk into the centre, very close to the castle which is worth a visit and you can see the castle from the road you walk on from the hotel to the city.
Amazing hotel witg super friendly staff who went over and above! Breakfas was incredible and considering the room rate an absolute deal.
Thank you everyone there. I will be back for the history of the place alone!
Where to begin with this one?
Firstly i requested to cancel as i was coming down with COVID like symptoms. Ramada Telford seem to not mind that though, so that request was denied (no offer of another stay, or partial refund, nothing).
Felt better day of, and decided to travel. On check-in (nor on the website, photo attached) i wasn't told anything about the pool being out of service. Turns out it was. No offer of a full or partial refund. Nothing. Luckily, Trip have stepped in with a good will gesture.
Spoke to some people (named below) by email afterwards and basically told ”nothing they can do” and ”it's trip's fault” that the website didn't reflect that their pool had been out of action since DECEMBER.
Awful customer service, facilities not available. AVOID AVOID AVOID!
Specifically bad service via email: Lis Frost & Richard Bowen
The Bull in Butcher Row is an iconic piece of Shrewsbury history. It is an old traditional inn. The rooms are small and clean.
The staff are exceptional. I would give a hearty recommendation , in particular to, Aggie, Mia and Joe, who showed me the greatest of respect.
Apart from a minor hiccough with the heating, which was resolved, my stay was a wonderful experience. Should I return to Shrewsbury I will certainly stay at the Bull in Butcher Row.