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호텔 인디고 도쿄 시부야, IHG 호텔
시부야 도쿄|Adores Shibuya까지 거리: 0.18km
Just finished a two-night stay. Very bad experience. Won’t come back for future stay. 1. Location is 10-15 minutes walk from Shibuya Station, and main entrance as shown on google map is up-hill, so quite hard to get to with luggages. Uber also doesn’t have the right entrance info for the hotel for either of the two entrance, and it is very confusing why the hotel didn’t fix these. 2. Room size very very small. I am used to small hotels in Japan (and Paris etc.), but this is pathetically tiny even for a single travel without large bags. 3. The pictures on website for standard room are misleading, actual room much much smaller. When I pointed out the difference to front desk staff, they acknowledged the differences but still demanded a fee for changing the room to what’s shown on the picture as the category I booked. 4. Upon check in, I was informed that non alcoholic beverages are complimentary, but the story changed when checking out, only water and tea bags are free, they posted a bill for coke. Not a big deal, but so much miscommunication and training issue. 5. I wanted to store my luggage for two days, but was refused. They don’t allow luggage storage unless I make a booking for a next stay - a very rare request in my experiences.
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