"Check-in experience was excellent and all the staff we met were very welcoming and friendly. Room was large and comfortable and our request for a fan was accommodated with the minimum of fuss. We stayed as part of a package to visit the Chapel Down winery and all the logistics around this went smoothly - a big shout out to Sarah Winter from Tenterden Executive Hire who was brilliant for our transfers. Overall an enjoyable stay"

"아내와 나는 일본 테마 정원이 있는 이 사랑스러운 독특한 집에서 즐거운 3박을 보냈습니다. 우리 방은 깨끗하고 잘 갖추어져 있습니다. Rod는 훌륭한 호스트이며 우리를 매우 환영했습니다. 그는 또한 아주 좋은 아침 식사를 제공했습니다. 매우 추천하는."

"The 2 stars were awarded to the friendly receptionist on our arrival. She was so welcoming and it was a great introduction to the hotel. Our room was large with a beautiful view over the golf course, but freezing in temperature and no means to heat the room. (or at least a thermostat that worked). The decor of the room is tired and dated, as is the entire hotel generally. It needs a refurb. The kettle with tea and coffee was bizarrely placed on a tray under the TV with a hairdryer, but no where near a plug socket. I only found it because I was looking for a mini fridge. (there wasn't one). There were two pleather covered armchairs in the room, one of which was very badly damaged and split. Why it wasn't removed was beyond me. Not a great first impression. Staff wise in the restaurant - there was a very lovely waitress and another waitress who did not have the right demeanor for a customer fronting supervisory role. (bordering on rude with an attitude). Food wise - we booked a table for dinner in the restaurant. Our food orders were at the command of the waitress rather than when we were ready to order. The meals of the half of the party arrived cold, not lukewarm, but just out of the fridge ice cold. The plates themselves were not warmed either. Maybe the chef forgot to put the plates in the microwave. Again, the attitude of supervisory waitress was not one I would expect of a person in a customer service role. The attitude was initially defensive, followed by an offer to reheat the food, which would have overcooked the meat element, and delayed the table eating together. We asked for them to go away and come up with a better solution. Although they offered to replace the meals with something different, they advised there would be a long wait. We declined and ordered chips. The resolution was to not charge for the food for the table and we accepted the offer. Breakfast the next morning was hot (hurray!) and tasty. All in all - the hotel is tired and dated. Our rooms cost £170 for one night, and the value of our stay did not substantiate this payment."

"우리가 Chapel Down 포도원에서 여행을 예약했기 때문에 위치가 완벽했고 우리가 영국 경기를 보기 위해 술집에 걸어간 다음 스테이크의 밤이었던 것에 따라 Print House에서 먹기 위해 돌아 왔을 때 편리한 High St에 있습니다. 숙소는 매우 깨끗하고 방에 필요한 모든 것이 있습니다. 오스트와 라이 향기를 좋아했습니다! 일부 방에는 방 크기가 작았지만 공간은 현명하게 사용되었습니다. 침대는 매우 편안합니다. 아침 식사는 좋았습니다 - 신선한 농산물과 확실히 충분했습니다. 주인은 친절하고 환영했습니다. 확실히 돌아올 것입니다. 머물고 택시가 필요하다면 사라 윈터를 추천합니다."