시비어 3성급 호텔 검색

I booked this Hotel for 6 older ladies to experience Pidgeon Forge. The Location couldn't be better. The rooms are very nice size and the bathrooms are great. All six of the ladies loved the hotel. Now with six older ladies we had some very picky ladies and they loved it. Great places to sit and talk in the lobby, two fire pits to sit and talk if it is chilly out side. Lots of pools and to use. The keep the buffet clean and refilled. One of our ladies is going to bring her whole family there for a family get together because she loved this place so much. I really and honestly don't feel you will be disappointed if you stay here. The staff is great there is always someone at the front desk which I lliked because I had questions. I can't say enough good things about this place but thank you for doing such a great job.

The facilities were beautiful and amazing. Room was very nice, bed very comfortable. The food was delicious and the ambience on the top floor was very nice with fire pits to sit and relax by. The only reason I didn’t give a full 5 star rating was because of housekeeping. They came in the first day and restocked our bath linens. After that, for the next four days, we never saw them. Ran out of bath linens, coffee and toilet paper. Had to go to front desk to ask for these necessities. One person on our floor put a huge pile of dirty linens outside their door. Another put their overflowing trash cans outside their door. Our cans were overflowing as well. I would definitely stay here again but I would make sure to request housekeeping daily. Not to clean or change sheets. I never expected that. But to leave clean bath linens and check trash cans and toilet paper.

나는 아침 식사와 함께 호텔에서 지불하는 방을 예약했다! 먼저 그들은 아침에 내가 사용하고 싶지 않은 카드에서 모든 돈을 가져갔습니다. 그런 다음 우리가 호텔에 도착했을 때 그들은 다른 신용 카드를 받고 보증금으로 사용하지만 어쨌든 내 다른 카드에서 10 달러를 받았습니다! 어떤 경영진이 이런 일을 하는가 ????? 그리고 아침 식사에 대해! 끔찍한 ! 아침 식사 쿠폰을 받고 커피와 물을 마실 수 없습니다! 아침 식사로 한 잔: 커피 또는 물 또는 주스! 그들은 하루 종일 우리 주문을 혼란스럽게했습니다! 호텔에서 서비스 1 성급!!!! 메리어트 호텔에서 본 적이 없습니다! 그들은 평소처럼 상태에 대해 물을주지 않았습니다! 우리는 trip .com을 통해 예약했기 때문입니다. 하지만 괜찮습니다! 다른 것들은 실망스럽습니다! 내 생일 여행이었다!

I was charged twice for the stay. I was charged upon checking in, even though the booking was prepaid. Front desk staff was not appropriately trained with normal procedures and resulted in the duplicate charged. I had to make several phone calls to different people to resolve this. This resulted in precious vacation time loss and unnecessary stress.

Over all had a wonderful stay! Both pools were pretty clean, didn’t see any major issues of dirtiness or mess. They were constantly cleaning and making sure the property was clean. The breakfast options were really nice. The only issue we had with our room was the floor was dirty when we had arrived but everything else was very clean!

Good for family. Room size was good. Although hotel is at roadside, rooms are away from road, hence quiet. Hotel is also by the river and room balconies face river which is nice. One swimming pool is with slide and waterfal. Second pool at other end of the hotel is also nice. Breakfast is basic. It worked well for our family. In front of hotel, there is a stop for free public nostalgic bus (Blue line trolley) that takes you down to Gatlinburg center in a few minutes(Aquarium is last stop), comes at every 15 min. Otherwise it’s 15 min.walk to the city center.

This place had SO much potential, but little by little, it proved to be a hotel I cannot recommend in good conscience. I booked a ‘Honeymoon Suite’ for my wife and I, from the date of January 21st to January 25th. The receptionist that checked us in was friendly, but was facing the dilemma of deciding which room to put my wife and me in, because a water line had burst the previous night, causing the cold water to shut off completely for the first couple days of our stay. The receptionist (at the time of my check-in), was likely also a/the manager, and she offered to switch our room out for another. I declined, however, due to the fact that none of the available, vacant rooms had jetted jacuzzi tubs in them, and the jetted tub was one of the biggest features which drew me into booking the room. We ended up staying in the original room (with the temporarily broken water line), and the manager told me it would be no issue to appropriately partially refund our money, or compensate us for the many issues we experienced, monetarily.

Overall, the hotel appears to be well managed, and it was nice to see the staff working together and supporting one another. I especially appreciated not having to wait several hours for check-in, which made the arrival much smoother. During my stay, some areas of the floor were under renovation. While this is understandable, there was a noticeable smell and visible signs of ongoing work, which slightly affected the overall impression. The room itself felt quite cool, and there were a few small details that could be improved. The coffee machine wasn’t working, a hair dryer was not available in the room, and there was a noticeable draft coming from the window. I also noticed a black hair on the bed upon arrival. On a positive note, an iron was provided. One thing I did appreciate was that coffee and tea were available in the lobby most of the time. For a 4-star hotel, 🫣🫣🫣 Overall, this hotel could be a good option if alternatives are limited, and with some attention to details, it has the potential to offer a more comfortable stay.

This is older facility that could use some updates; however location by stream and within walking distance to everything downtown Gatlinburg is excellent. Room was average but needs attention given to room windows, balcony was dirty (windows, chair, floor). Windows in elevator dirty also. Just needs attention to detail.

環境很安靜，不在街上，房間很大，空間很足了。