바르나 스파가 있는 호텔

We stayed for 5 nights and our first impressions of the hotel were great. The lady on reception was friendly and professional and we were asked if we wanted help with our luggage. We had booked a deluxe double and it was on the 8th floor. The first thing that wowed us was the view !! It was stunning. Spectacular views over the Sea Garden and Tge Black Sea. We were impressed with the size of the room. The bathroom had a bath and a separate walk in shower. There was plenty of storage in the walk in wardrobe. There were robes and slippers and a range of tea and coffee. We didn't use the mini bar but it had a good range of products. We did get a bottle of water replenished each day. My daughter and I used the swimming pool most days which we enjoyed. Breakfast was good although I'd have liked the option of breakfast cereal but even without there was enough choice. The location was perfect, right opposite the Sea Garden and only a short walk into the centre of the city. Overall we throughly enjoyed our stay and would recommend and would stay there again.

This is one of the most beautiful hotels we've ever stayed at. The room was spacious and modern, the spa was fantastic, and the exterior pools and gardens were equally impressive. Everything was spotless, and we appreciated the attention to cleanliness. We also found the price reasonable, though it was off-season. However, there were several disappointments that took away from the overall experience. Starting with the restaurant: it was crowded, with long queues and very basic food options. At times, the food was even undercooked, which raised health concerns. This made dining stressful rather than enjoyable. Additionally, we noticed some guests were inconsiderate and even smoked in their rooms, causing the hallways to smell unpleasant. At one point, smoke even reached our bathroom from another room, and though we complained to the reception, the only response was to spray an air freshener. This lack of enforcement around the ”no smoking” policy was frustrating, especially for a wellness-oriented hotel. The hotel staff also permitted guests to reserve beach chairs with towels, making it difficult to find seating. This seemed unregulated and added to the sense of disorganization. For children, evening entertainment options were practically non-existent. There is a small playroom, but with limited games, it felt overcrowded and insufficient for the number of children. Furthermore, the cost for charging electric vehicles was the highest we've encountered, making it feel unreasonable. The thermal house nearby was a decent experience, though I recommend bringing your own towels and bathrobes from the hotel. Despite asking prior at the reception, we were told they would be provided there but we found out when getting there that we had to pay extra. Finally, the WiFi was poor, and although there was a Smart TV in the room, it wasn’t connected to the internet, limiting its use. Overall, we don’t plan to return. If management continues to tolerate inconsiderate behavior and doesn’t improve service quality, it risks alienating guests who value a more respectful and pleasant environment.

골든 샌즈 해변에서 도보로 매우 가까운 거리에 있는 아주 멋진 호텔입니다. 우리 방(439)은 깨끗했고 호텔 안뜰과 바다의 멋진 전망을 가지고 있었습니다. 일출의 멋진 전망을 원한다면 이 방에서 보는 전망이 좋습니다. 발코니에는 확장 가능한 옷 건조대가 있어서 젖은 수영복과 수건을 어디에 걸지 알아내는 데 어려움이 없었습니다. 보안도 좋습니다. 방 문은 카드 잠금 장치로 작동하고 우리 방에는 작은 금고가있었습니다. 금고는 노트북 컴퓨터를 넣을 만큼 크지는 않았지만 휴대폰과 작은 태블릿 크기의 모바일 장치에는 확실히 컸습니다. 모든 직원은 친절하고 세심했으며 호텔의 모든 지역은 깨끗하고 잘 조직되었습니다. 모든 식사에서 음식 제공이 매우 넓고 때로는 무엇을 먹을지 결정하기가 정말 어려웠습니다. 모든 음식은 갓 준비하고 셀프 서비스 스타일로 제공되었습니다. 호텔의 웰빙 섹션도 매우 좋았고 우리는 거기에서 아주 좋은 등 마사지를 받았습니다. 호텔에는 3개의 작은 수영장이 있으며 외부 2개와 실내 1개가 있습니다. 이 호텔은 개선할 수 있는 부분이 있습니다. 해변에 가는 주요 방법은 호텔 건물 뒤편의 문을 통과하는 것입니다. 게이트에서 해변으로 이어지는 도로까지 내려가는 크고 가파른 계단이 있습니다. 거동이 불편한 경우 해변으로가는 다른 방법을 찾아야 할 수도 있습니다. 호텔의 3 개의 수영장은 모두 같은 운영 시간을 유지합니다. 그 중 하나가 나중에 열 수 있고 다른 수영장보다 늦게 열 수 있다면 좋을 것입니다. 호텔 안뜰에서 진행되는 활동으로 인한 소음은 그런 방향으로 마주보고있는 방이 있다면 잠을 잘 수없는 큰 장애물입니다. 매일 밤 늦은 저녁까지 조직 된 활동이 진행되었습니다. 우리 방 창문을 닫아도 소음을 차단하지 않았습니다. 아마도 호텔은 안뜰을 향한 방에 방음 창문을 두는 것을 고려할 수 있습니다.

The hotel is very central, looks nice from the outside & foyer, and the room was a good size & kept clean. That’s where the good stuff ends! The first morning we were woken up by the cleaner banging on the door for room service at 0830!!! We put the do not disturb sign on after that but they shouldn’t be there at 0830. The pool area looks nice but the whole time there is banging music playing so not relaxing. The lifts are few and small so you routinely have to wait ages for a lift. The real let down was the food. The restaurant caters for Middle Eastern guests who must like their food cold - Everything was cold! Breakfast was especially bad - cold eggs, pancakes, omelettes, the list goes on! Even to get toast was a challenge - 2 toasters were so low powered it generally took 4 passes to get bread looking brown! Each morning I left breakfast angry and still hungry. The hotel clientele is predominantly from the Middle East which I have no problem with, but if the hotel, supposedly a 5 Star hotel, are unable to provide hot, even warm, food then I would advise any British tourists to stay away

Отель рекомендуем от всей души. Во первых , чистота выше всех похвал, во вторых, персонал весь очень дружелюбный, мы не зная болгарского языка не чувствовали дискомфорта, все помогали по первой просьбе. В третьих, завтраки оооочень вкусные . И главная фишка, посещение Аква хаус входит в стоимость проживания. Мы с удовольствием проводили там время. Вообщем , с удовольствием вернусь в этот отель. 28.03.24г