We went to the Best Semiramis between 15th and 22nd July and we were on the 5th floor. The views from the balcony are amazing. I was a bit apprehensive about coming to the hotel after reading the negative reviews but I found them ( in my opinion) to be unfounded. The staff work incredibly hard and never stop. From the reception to the cleaners and the restaurant/bar staff they were always friendly and greeted you every time they saw you. The food is absolutely amazing and you'd have to be incredibly picky not to find something you liked, even in the morning there is a section that has lactose free and soya milk for you to have with your breakfast - I’ve never seen that in any hotel I’ve been too. The lunches and evening meals were superb with the waiters bringing the drinks to your table and replenishing them when asked. Even the pool restaurant was really nice, again with waiters bringing the freshly cooked meals to your table. Liked that they didn’t open the pool area until after 9:30am to stop the sun beds being taken by people that don’t use them. The reason I dropped one star is for a few little things that doesn’t really impact on your holiday but these are only again my opinion, when guests first arrive at the hotel and it’s after 11pm then I think they should put food aside for those guests - even if it’s only ham & cheese bread rolls which could be at the pool bar - we (5 of us) shared a cup of salted peanuts so we couldn’t wait for breakfast the following morning. There’s no ventilation in the bathroom so it gets very steamy when you use the shower, the entertainment isn’t five star (hotel rating) but they did their best, we ended up going to the reception bar which was great, you never waited long to give your order in which was then brought to your table. Lastly is that there’s no courtesy bus to take you into town. Yes, there’s lots of taxis but if you go most days into Puerto de la Cruz then it could prove expensive as it was over €11 return. But to summarise it all, it was a lovely enjoyable week that has staff the hotel should be proud of. Just wish the weather was too but that’s no fault of the hotel but being in North Tenerife.
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