호텔 평점의 신뢰성을 보장하기 위해 단순히 평점의 평균값을 계산하는 게 아니라, 리뷰의 신뢰도와 투숙객의 숙박 날짜를 고려하여 과학적인 계산 방식을 통해 최종 평점을 산출합니다.
실제 투숙객 이용후기
위치9.9
시설9.5
서비스9.8
청결도9.7
결과 내 검색:
정렬 기준:
모든 리뷰(58)
높은 평점 리뷰(57)
사진/동영상 리뷰(19)
픽업/샌딩서비스 이용가능(16)
맛있는 조식(9)
친절한 직원(9)
클래식한 분위기(8)
관광지구와 가까움(3)
멋진 디자인(2)
좋은 인테리어(1)
평점 낮은 리뷰(1)
Pusca Liviu
Guestroom (Ondol)
투숙일: 2025년 8월
커플
리뷰 4개
5.5/10
작성일: 2025년 9월 21일
The exterior of the hotel was amazing, but on the inside, there would some things that could be improved, for ex: actual shower towels, not disposable ones, the mattress could be thicker, etc.
번역
숙소 답변: Hello, I have carefully read your review. First, regarding the disposable towel issue you mentioned, our towels are indeed disposable, and I have also provided photos to the official platform. Second, about the mattress, it is of medium firmness. Third, I don't think you intentionally left a negative review. It might be because you didn't check out, which led to this review. However, we did accept your request to check out, but you never applied. I tried calling you but couldn't reach you. Since you are a Romanian guest, there were indeed some communication difficulties due to language barriers. Additionally, you left the key directly after the check-out time of 16:00 p.m. I hope you can apply for check-out when you see this.
리뷰어
Guestroom (Ondol)
투숙일: 2025년 7월
커플
리뷰 16개
9.0/10
훌륭함
작성일: 2025년 8월 27일
This inn is really a dream: it is in a historical building and everything is really traditional.
Staff is really kind and helpful, the only flaw is that it is really difficult to contact them in advance. I would have preferred some exchange via trip.com messages or wechat, but I did not receive any answer. Of course there is a phone number, but if you don't speak Chinese it is quite useless. :)
Anyway, service when we were on the spot was perfect. We received lots of information about the visit of Pingyao, discounts for massages and restaurants, and they also provided a transfer to the taxi area on our last morning.
So overall my review is positive. I really recommend this place!
번역
숙소 답변: Dear Guest,Thank you so much for taking the time to share such a detailed and warm review—it means the world to us to know you felt this inn was a "dream" and loved its historical charm and traditional vibe!We’re truly thrilled that our on-site team could make your stay special by sharing Pingyao travel tips, helping with massage and restaurant discounts, and arranging the transfer for your departure. Their goal is to make every guest feel welcome, so hearing this feedback makes us incredibly proud.We also want to sincerely apologize for the pre-arrival communication hiccup—this is absolutely something we need to improve on. We’re already looking into optimizing our response system for trip.com messages and WeChat to ensure guests like you, who may not speak Chinese, can connect with us smoothly before arrival. Your feedback here is so valuable in helping us get better.It brings us great joy to know your overall experience was positive, and we’d be over the moon to welcome you back to our little historical inn in Pingyao someday. Thank you again for your recommendation—we can’t wait to share more wonderful moments with you!
익명 사용자
Chun Nuan Hua Kai Kang Bed Room
투숙일: 2025년 7월
1인 여행자
리뷰 9개
10/10
강력 추천
작성일: 2025년 8월 17일
Extremely nice and helpful staff, wonderful traditional experience. Beautiful hotel. Good, traditional Chinese breakfast.
번역
숙소 답변: Thank you for your five-star review! Your satisfaction is our greatest motivation. Tianxinyuan Inn will continue to serve you with care, so that every guest staying with us can feel the warmth of home. We look forward to meeting you again, and you are welcome to come back often!
Lit à tradition locale dur .
Surface de chambre petite.
Chambre silencieuse.
Pas de pare douche avec cuvette w.c dans la salle de bain.
Personnel avenant.
번역
숙소 답변: Thank you for your five-star review! Your satisfaction is our greatest motivation~ Tianxinyuan Inn will continue to provide attentive service, ensuring that every guest staying with us can feel the warmth of home. We look forward to meeting you again, and you are also welcome to