힐튼 앳 더 아게아스 볼 사우샘프턴 후기
힐튼 앳 더 아게아스 볼 사우샘프턴
Botley Rd, SO30 3XH 이스트레이 디스트릿, 영국호텔정보 보기
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힐튼 앳 더 아게아스 볼 사우샘프턴 리뷰
4.1/5
아주 좋음
리뷰 123개
실제 투숙객 리뷰위치4.0
시설4.0
서비스4.0
청결도4.3
검색 조건:
정렬 기준:
모든 리뷰(123)
높은 평점 리뷰(23)
사진/동영상 리뷰(7)
친절한 직원(4)
평점 낮은 리뷰(2)
Jeenma
퀸룸
투숙일: 2024년 9월
출장
리뷰 16개
강력 추천
작성일: 2024년9월18일
This time we have the view overlooking the Utilita Bowl and it was fantastic.
번역
숙소 답변: Thank you so much for your perfect feedback! 🌟 We’re delighted to hear that you had such a fantastic experience, especially with the view overlooking the Utilita Bowl. It’s wonderful to know that our surroundings, amenities, cleanliness, and service all met your expectations. Your kind words inspire us to continue providing the best for our guests. We look forward to welcoming you back soon! 😊 Hilton Southampton - Utilita Bowl Team
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리뷰어
트윈룸
투숙일: 2025년 2월
커플
리뷰 1개
작성일: 2025년2월3일
DearHilton Southampton - Utilita Bowlu
I recently booked a stay at your hotel through Trip [or relevant agency], trusting the information provided in your advertisements. However, my experience was far from what was promised.
1. Your advertisement stated that the swimming pool and sauna were free to use. However, upon arrival, I was told that I could not access these facilities because I had not booked directly with you. This was misleading and unfair.
2. I paid $107 for a one-night stay in a four-star hotel, yet my room did not have a small fridge. Only after multiple requests did the staff provide one.
I feel that I was misled by false advertising, and my experience was not up to the expected standards. Given these issues, I request either a partial refund or a discount on my next booking as compensation. I have been a frequent customer of Trip [or relevant agency] and have booked multiple trips through your platform, but this experience has made me reconsider my trust in your services.
I hope for a prompt response and a fair resolution.
Best regards,
Babak motlagh
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번역
숙소 답변: Good afternoon Mr. Motlagh,Thank you for taking the time to feedback to us about your recent stay at the hotel, we sincerely apologise that your stay did not meet your expectations.We strive to provide clear and accurate information about our amenities, and we regret any confusion regarding the access to our swimming pool and sauna. We will review our advertisement details with our booking partners to ensure transparency for future guests.In regards to the in-room fridge, while not all of our rooms are equipped with one by default, we are always happy to accommodate such requests whenever possible. I do however apologise for the delay in getting this to you and I will be sure to pick this up with our team.Please do reach out to myself when you are next thinking of staying with us so I can personally ensure you have a problem free stay and so we can make it right for you for your recent experience.Best regards,MaisieRooms Division Manager
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리뷰어
킹룸
투숙일: 2023년 8월
가족
리뷰 3개
강력 추천
작성일: 2023년9월28일
Everything was perfect and we really enjoyed our stay. I enjoyed the fitness suite as well, variety of work out equipments. I will definitely recommend and will return there again 😀😀
번역
숙소 답변: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
MAYCAT
디럭스 파노라마 더블룸
투숙일: 2023년 7월
가족
리뷰 24개
강력 추천
작성일: 2023년7월31일
The room is clean and have enough space for three of us. We can see the Ageas Bowl just in front of our window. The shower is strong enough to eliminate the fatigue. Recommend.
번역
숙소 답변: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
리뷰어
디럭스 파노라마 더블룸
투숙일: 2024년 8월
가족
리뷰 19개
강력 추천
작성일: 2024년8월23일
CS very kind and take care for my kids
번역
숙소 답변: Thank you so much for your perfect feedback! 🌟 We’re thrilled to hear that you had such a wonderful experience. It’s especially heartwarming to know that our customer service team was kind and took great care of your kids. Your kind words motivate us to keep delivering the best for our guests. We look forward to welcoming you and your family back soon! 😊 Hilton Southampton - Utilita Bowl Tea
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리뷰어
킹룸
투숙일: 2024년 12월
출장
리뷰 126개
강력 추천
작성일: 2024년12월10일
Good hotel and location
번역
숙소 답변: Thank you so much for your perfect feedback! 🌟 We’re thrilled to hear that you had such a wonderful experience. It’s fantastic to know that our surroundings, amenities, cleanliness, and service all met your expectations. Your kind words motivate us to keep delivering the best for our guests. We look forward to welcoming you back soon! 😊 Hilton Southampton - Utilita Bowl Team
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Limunga
킹룸
투숙일: 2024년 10월
출장
리뷰 12개
작성일: 2024년10월28일
Down on location
번역
숙소 답변: Thank you for sharing your feedback with us. We appreciate your honesty and are glad to hear that you were satisfied with the cleanliness of our facilities. However, we regret that the surroundings, amenities, and service did not fully meet your expectations.Your comments are invaluable to us as they help us identify areas for improvement. We will work diligently to enhance our surroundings and amenities, and to provide better service in the future. We hope to have the opportunity to welcome you back and provide a more enjoyable experience next time. Hilton Southampton - Utilita Bowl Team
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리뷰어
트윈룸
투숙일: 2022년 9월
가족
리뷰 1개
강력 추천
작성일: 2022년9월24일
Excellent service & room especially the view of lake! Good location, easy to go anyway & accessible to daily needs. Love to return again!
번역
숙소 답변: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
리뷰어
킹룸
투숙일: 2022년 6월
가족
리뷰 54개
작성일: 2022년7월11일
we left some stuff in the room and only realized after checking out. we received very poor and delayed response from the hotel. not satisfactory.
번역
숙소 답변: Thank you for taking the time to share your feedback with us, we do apologise that the service you received did not meet your expectations and do hope this does not put you off staying with us again.
리뷰어
피치 전망과 발코니가 있는 디럭스 킹사이즈 침대룸
투숙일: 2022년 6월
커플
리뷰 13개
강력 추천
작성일: 2022년6월9일
good view and clean hotel, quite impressed with the service
번역
숙소 답변: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
익명 사용자
킹룸
투숙일: 2024년 4월
출장
리뷰 261개
훌륭함
작성일: 2024년5월16일
應該是當地最好的酒店之一。因為新建，設施都比較新。早餐以英國的標準來説還是比較豐富的。位置雖然不是市中心，但停車也方便。以當地標準而言確實不錯。以世界標準而言那就是馬馬虎虎。服務人員態度參差不齊，有很熱情的，也有很冷漠的。
번역
숙소 답변: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
리뷰어
트윈룸
투숙일: 2024년 2월
가족
리뷰 3개
작성일: 2024년3월24일
房間很寬敞，很乾凈。設施有點老！早餐還行！
번역
숙소 답변: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
Shenxianqingganxuanwodexiaowang
킹룸
투숙일: 2022년 11월
개인
리뷰 12개
아주 좋음
작성일: 2022년11월22일
戴森的吹風忘拿了
번역
숙소 답변: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
익명 사용자
피치 뷰와 발코니가 있는 디럭스 트윈룸
투숙일: 2023년 9월
개인
리뷰 35개
훌륭함
작성일: 2023년11월6일
衞生條件不錯，外圍
環境不錯，離市中心較遠，適合自帶車的朋友
번역
숙소 답변: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
리뷰어
퀸룸
투숙일: 2024년 8월
가족
리뷰 4개
작성일: 2024년8월22일
酒店設施還好
번역
숙소 답변: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
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