구르가온 럭셔리 호텔

'Hotel nice and clean . Hotel staff helpful . Food also good taste.'

'우리의 숙박은 매우 편안했고, 아침 식사 스프레드가 훌륭했습니다.. 정말 맛있는 스프레드가 있습니다. 우리는 늦은 체크아웃을 요청했고 직원들은 매우 협조적이어서 늦은 체크아웃도 허용했습니다. 숙박을 위해 이 호텔을 추천하겠습니다.'

'Due to the original hotel being fully booked and our reservation suddenly getting canceled, we had to make a last-minute switch to this luxury five-star hotel. Although some of the facilities are a bit dated, the service still meets five-star standards. The breakfast is especially worth mentioning — it offers a wide variety of options and tastes excellent. I also booked a room for a colleague. I’m not sure what criteria were used for evaluation, but despite being a Ctrip Diamond member, I wasn’t upgraded, while my colleague was. Overall, though, the stay was still reasonably worth the price.'

'I am extremely happy with my stay at the Grand Hyatt. I do thos every year. It was my anniversary and Celine (don't know the correct spelling, maybe Selene) was so kind in arranging cake for us. Divyaansh at Checkin was so courteous and professional, kindly helping us bring our bags to the room. His manager was also great, and remembered us from our stay last year. Forgot her name but she really exhibited her leadership skills. At checkout, Alisha was very helpful and kind, so was her manager (didn't get her name). They walked us all the way to the door. Kind gestures like these matter alot. Amit also showed great service by helping us with our bags, and Vinay at the front door too was so polite and helpful with our bags. Location is also alright. 35 minutes to airport if no traffic, half an hour drive to DLF Cyberhub for great dinner. Oh and in winter time they serve some delicious hot chocolate as a welcome drink. Their breakfast was also fantastic. I got to try local delights I don't usually have time to try like the Bun Maska. 10/10 recommend Grand Hyatt!'

'all was good and breakfast was great. service was attentive but not intrusive'

'Все очень понравилось. Приятная забота о гостях. Нам даже звонили, напоминали что ждут на завтрак. Ненавязчивый отличный сервис. Остались в восторге.'

'Leila Hotel에서의 숙박은 매우 편안했으며 따뜻한 환영과 집과 같은 아늑한 객실로 표시되었습니다. 서비스는 기억에 남는 경험을 보장하기 위해 계속해서 노력한 세심한 직원과 함께 탁월했습니다. 손님 만족이 최우선임이 분명하여 적극 추천하는 호텔입니다.'

'trip.com을 통해이 호텔을 예약하려는 사람은 머무는 동안 잠재적 인 지불 문제를 조심해야합니다. 리셉션에서 체크인 할 때 호텔에서 trip.com의 파트너로부터 지불을받지 못했다고 들었습니다. 따라서 여행사와 호텔이이 문제를 처리하기를 기다리는 시간을 낭비하고 싶지 않기 때문에 사전 승인 된 판매 (아직 환불되지 않았습니다. 아직 기다리고 있습니다)를 '충전'해야 합니다. (나는 trip.com에 나의 체재를 완전히 지불했다). 나는이 문제에 대해 trip.com에 여러 번 연락했으며 내가받은 모든 업데이트는 지불이 성공적으로 이루어졌다는 것입니다. 그러나 체크 아웃 후에도 호텔 리셉션은 계속 나에게 말하고 내 WhatsApp에 전화하여 아직 지불이받지 못했다고 말했습니다. 머무는 동안 그리고 머무는 후에도 짜증이 납니다. 그 외에는 숙박 경험 면에서 전반적으로 여전히 괜찮습니다. 호텔은 할머니 생일을 위해 내 방 중 하나를 장식하여 훌륭하고 방은 충분히 넓습니다. 그러나 방은 약간 낡았으며 특히 화장실을 개조하는 데 도움이 될 것입니다. 청결을 개선해야한다는 얼룩도 보입니다. 호텔 조식 뷔페는 다양한 옵션으로 훌륭했으며(고기 애호가에게는 적합하지 않음) 레스토랑 직원이 도움이 되었습니다. 나는 또한 호텔 레스토랑에서 저녁을 먹었고 경험은 괜찮 았습니다. 또한 거리가 멀기 때문에 델리의 명소를 방문하려는 관광객에게는이 장소를 추천하지 않습니다.'

'the furnishings is showing their age... though the service is very good... bottle water seems to be of questionable quality... not befitting Westin brand'

'Our experience at this hotel was extremely disturbing and amounts to harassment by the hotel staff, ***** with gross mismanagement and lack of basic humanity. We were explicitly allowed to enter and stay in the room, including having guests. Once permission was granted, there was no justification for the staff to continuously interrupt us throughout the night via repeated phone calls and visits to the room. This constant disturbance, despite having allowed us to stay, felt like deliberate harassment. Further, the housekeeping staff initially confirmed that pets were allowed, based on which we proceeded. Later, the front desk team contradicted this information, stating that pets were not allowed. This internal miscommunication is entirely the hotel’s responsibility, yet the consequences were unfairly imposed on us. During the night, my mother was asked to stand outside the hotel at around 12:30 AM, in the cold and darkness, for nearly 30 minutes, and was repeatedly told to move aside instead of being assisted. This was both unsafe and inhumane. The front desk staff, Alisha and Pankaj, were rude, repeatedly poked and provoked the situation, and invaded our privacy by attempting to enter the room under the pretext of noise complaints. Ironically, they themselves escalated the matter by calling multiple staff members into the lobby and creating a scene. Ultimately, we were forced out of the hotel at 3:30 AM, which is completely unacceptable and unsafe. Asking guests to leave hotel premises in the middle of the night due to the hotel’s own policy confusion cannot be justified on any humanitarian or professional grounds. Hotels are not just about rulebooks—they are about hospitality, safety, and empathy. This incident reflects a serious failure on all three fronts. We strongly urge the management to investigate this matter and take appropriate action, so that no guest is subjected to such harassment, humiliation, or risk in the future.'