더 웨스틴 로스카보스 리조트 빌라

Excelentes instalaciones

Title: Major Disappointments My recent stay from 8/18 to 8/22 was far from the relaxing vacation I had hoped for. Despite booking a "ocean view" two-bedroom room, the experience was riddled with issues. Upon arrival, our bags were mixed up, and my bag was left at the front while someone else's belongings were delivered to our room. The bellhop's response was shockingly dismissive. Navigating the sprawling property was confusing due to lack of directions. The inconsistency in currency acceptance was puzzling, with the cantina not accepting pesos while Starbucks did. Inside the room, maintenance problems like a broken ice maker, missing toiletries, fallen curtain rods, and more added to the frustration. Requests for an ocean view room were ignored, even though the hotel seemed far from full. Privacy was breached when strangers charged items to my room, leading to disputes. Elevators frequently malfunctioned, and a non-working phone in one bedroom limited communication. Billing was a mess. Another guest's card number appeared on my receipt, and I was wrongly charged for parking. Unexpected charges of over $100 per day in "resort fees" and taxes were not communicated clearly. As a well-traveled individual, this was the worst service I've encountered. This experience doesn't inspire confidence, especially as an owner of a Hilton Grand Vacations timeshare.

We stayed here last summer and it was absolutely wonderful. Staff was lovely and informative. My kids loved the pool and volleyball net. One downside (to no fault of hotel) was many guests would “stake out” and claim pool chairs in the morning and then not show up for 5 hours leaving those of us actually using the pool To cram into one or two chairs that came available. Again not fault of hotel Or staff but we have stayed at other resorts that don’t allow this. all in all a wonderful family Vacation and would go back in a heartbeat.

Only downside is you cants safely swim the hotel beach..lack of restaurants or hotel bar did not exist

Our check in process could’ve been a lot smoother. But other than that, beautiful property. The 2 bed villa was a perfect set up for 5 adults. The views were amazing and even better bc it was whale watching season

Falsely advertised ocean view. I looked at a wall. Signed a paper that they would not be responsible if I drowned. It was very hard to get around the property. Staff was nice but we left the next day .