칠레노 베이 리조트 & 레지던스 언 오베르주 리조트

Here’s a polished version of your review: ⸻ We were really looking forward to our stay at Chileno Bay after hearing great things from friends, but unfortunately, the service so far has been horrendous. Upon arrival, we changed and headed to the pool. There were no visible signs indicating adult-only versus family-friendly areas, so we grabbed a seat while my kids swam with my husband. I sat there for over 15 minutes without anyone acknowledging me. When I finally went to the bar to ask for a cocktail menu, the bartender said he would bring it to me. Instead, he walked over to our family and rudely informed us that this was an adults-only pool and the kids needed to leave. We had no issue following the rule, but the delivery was completely unnecessary. To top it off, he never even brought me the menu. Later, we tried to get dinner at one of the two on-site restaurants because the kids were hungry. At 5:30 PM, both restaurants were completely empty, yet we were told there were no reservations available until 8:30 PM. For us, that’s an unreasonably late dinner time, especially after a long travel day. First impressions? NOT IMPRESSED. Yes, the property is beautiful, but we’ve stayed at many resorts in Cabo—Las Ventanas, Grand Velas, Nobu, Esperanza, One&Only, and Waldorf Astoria—and this has been, by far, the worst service experience. Hoping things improve, but so far, Chileno Bay has been a major disappointment.

Stunning property in Cabo, feels like you’re in a lush little neighborhood with casitas spread out. Check in was seamless with a little golf cart tour and margaritas/guac in the room. Room was great with a semi outdoor shower and perfect balcony w/ badass labradorite side table…. Service and amenities at the pool were perfect - Elizabeth at the restaurant was so hospitable

Not all hotels and resorts can be called 5-star, and even within that rarified air of the best, there are some that truly stand out on every aspect: the accommodations, the service, the amenities, the food and beverage; Chileno Bay hits the highest marks across all of these. Staying here is a true luxury experience and we cannot wait to return. Shout out to Amelio for taking the extra time to help our daughter overcome her fear during he first (and incredible) snorkeling experience and to Eduardo for helping with everything

Incredible experience highly recommend. 10 out of 10 customer service. Food and drinks are amazing and high quality ingredients. Great place for family

Chileno Bay always is a great experience! The staff is incredibly guest focused and goes above and beyond to make sure your stay and experience is exceptional!! This was our third time back and plan to go back in 2027!

Stunningly beautiful property with extraordinary service. Michelin star restaurant (Comal) was lovely, food delicious. TNT fish taco (sea bass) was heavenly - sitting by the pool under that blue, BLUE sky! Yaya had delicious pasta and pizza. Our concierge was so helpful and kind - going back to regular life hurt!