히라 동굴 근처 호텔 예약

라플스 메카 팰리스에서의 잊지 못할 숙박이었습니다. 카바 전망을 감상할 수 있는 파노라마 원베드룸 스위트는 모든 기대를 뛰어넘었습니다. 성스러운 카바의 숨 막히는 전경을 바라보며 눈을 뜨는 것은 진정 평생 잊지 못할 경험이었습니다. 스위트는 넓고 고급스러웠으며 흠잡을 데 없이 관리되어 있었습니다. 서비스는 최고였고, 조식도 훌륭했으며, 마스지드 알 하람으로 바로 연결되어 있어 움라 순례를 매우 편안하게 할 수 있었습니다. 전망, 편안함, 그리고 소중한 추억을 생각하면 모든 비용이 아깝지 않았습니다. 인샤알라, 꼭 다시 이곳에 묵고 싶습니다. ❤️

I stayed there in the same year it opened, 2023, and honestly, I was blown away by the hotel's luxury, location, the service of the staff, the overall tranquility, and the wonderful rooms. Even the food was excellent; I consider it the best I've had so far. Even if you don't stay there, I highly recommend trying Patras Restaurant. Since it was my first stay in the hotel in 2023 and I was so impressed, I went back and booked a room for my friend to try it, and I will definitely visit and stay there

우리는 호텔에서 멋진 숙박을했습니다. 위치는 훌륭하고 Haram에 쉽게 접근 할 수있어 기도와 일상 활동에 매우 편리합니다. 체크인 및 체크 아웃 과정은 원활했고 하우스 키핑 팀은 머무는 동안 훌륭한 일을했으며 아침 식사 스프레드는 매일 다양한 옵션을 제공했습니다. 우리 숙박의 하이라이트는 의심 할 여지없이 우리 방에서 Kaaba 전망이었습니다. 우리가 항상 소중히 여길 진정으로 기억에 남고 특별한 경험이었습니다. 따뜻한 환대에 대해 팀 전체에 감사드립니다. 우리는 기꺼이 다시 여기에 머물 것이며 Makkah를 방문하는 모든 사람에게이 호텔을 강력히 추천합니다.

큰 침대❤️ 마스지딜 하람 근처❤️❤️❤️ 맛있는 음식을 제공하는 거대한 레스토랑 😋

Dear Trip.com Customer Support Team, I am writing to formally file a complaint regarding my recent stay at Mövenpick Hotel & Residence Hajar Tower Makkah, which was booked through your platform. Unfortunately, my experience did not meet the standards expected from a hotel of this category, nor the information confirmed prior to arrival. 1. Early Check-in Confirmation Not Honored Before my arrival, I received a message from the hotel requesting confirmation of my check-in time if it was before 12:00 PM. I confirmed this accordingly. However, upon arrival, I was informed that no room was available and was asked to wait until around 4:00 PM, under the pretext that this is the standard check-in time. This was both disappointing and exhausting, especially after travel, and contradicted the prior communication from the hotel. 2. Bathroom Plumbing Issue On the first day, I encountered a serious issue in the bathroom where water overflowed and accumulated, making it impossible to shower or even use the sink properly. Although the issue was eventually repaired, it significantly affected my comfort during the first day of my stay. 3. Repeated Unfulfilled Requests (Pillow and Blanket) I requested an extra pillow and blanket multiple times (at least four separate requests). Each time, I was assured that they would be delivered shortly, yet they never arrived. This reflects poor service follow-up and lack of coordination. 4. Incorrect Breakfast Restaurant Assignment At check-in, the reception staff encoded my room key with access to a breakfast restaurant that was extremely limited in size, overcrowded, and of noticeably low quality. Often, there were no available tables, forcing guests to wait. Every morning, hotel staff verified my eligibility to enter this restaurant. However, on the last day, a different employee informed me—unexpectedly—that my booking actually entitled me to access a higher-quality, more premium breakfast restaurant, which I immediately visited. This means I was wrongly deprived of the service level included in my booking for the majority of my stay. --- Considering all the above issues—miscommunication, delayed room availability, maintenance problems, poor service responsiveness, and incorrect service allocation—I believe this stay fell far below reasonable expectations. I kindly request that Trip.com review this matter and provide appropriate compensation for the inconvenience and service failures I experienced, whether in the form of a partial refund, Trip.com credit, or another suitable resolution. I trust Trip.com’s commitment to customer satisfaction and look forward to your response. Thank you for your time and attention. Kind regards, Ibrahim Ahmed

We had a pleasant stay for 2 nights, booking 2 rooms for 6 adults. Check-in was smooth and easy. The staff were generally helpful, from the bell staff who assisted with our luggage to the reception and room service. The rooms were clean and well-equipped with the necessary amenities. The hotel is about a 5-minute walk to the Haram, though the walk is slightly uphill. On the first night, the extra bed we requested did not arrive, and we had to follow up again the next day before it was provided. It was a bit inconvenient, but overall our stay was still comfortable

환상적인 호텔. 매우 깨끗합니다(그리고 향기로운 로비). 우리는 Haram 전망이 있는 트윈 디럭스 룸을 가지고 있었습니다. 넓고 편안하며 플러시. 아침 식사도 좋은 시간(6:00~10:30)으로 견고했습니다. 우리는 금요일에 체크 아웃했고 그들은 Jummah salah 이후에 체크 아웃 할 수있었습니다. 호텔은 실제로 하람과 매우 가깝습니다. 온라인 리뷰에서 나는 확신하지 못했지만 실제로는 King Fahd Gate 79까지 도보로 몇 분 거리입니다. 하람에 들어가기 위해 시계탑 호텔보다 문에서 문으로 빠른 것 같습니다. 하람에서 호텔로 돌아오려면 성원을 빠져나오는 위치에 따라 조금 더 길고 약간의 오르막길로 인해(매우 까다로운 것은 없으며 노인이 아닌 것은 괜찮을 것입니다) 바쁜 시간에는 산책로가 혼잡합니다. 또는 호텔 정문에서 거리 수준까지 2분 이내에 운행하는 셔틀이 있습니다. 거기에서 에스컬레이터/리프트를 타고 하람까지 이동합니다. 적극 추천합니다. 여기의 유일한 단점은 욕실에 로션이 없으며 샤워 수압/온도가 그렇게 높지 않았습니다(매우 사소한 문제!)

The location is fantastic, just exactly what I needed especially in Ramadan. The masjid next door makes it so accessible and easy for travelers. What I really appreciate about this is The receptionist ( a lady which her name began with M - i think she’s Indonesian originally , I forgot her full name - sorry) She was very helpful and kind. The service guys are always nice. The staff at the entrance of the dinning were very friendly. The buffe was delicious and had variety. The only not very pleasant experience I had was with this 2 specific security guards at the front entrance on the 25th Feb around 8:00pm. They acted very rude and unhelpful ( I don’t know their names but they need to improve in their humanity and manners. Other than this, I has a very pleasant experience here mostly.

호텔은 매우 좋습니다. 방은 괜찮습니다. 리셉션 직원은 매우 협조적입니다. 특히 Seher는 모든 과정을 매우 빠르게 정리하는 데 도움을 줍니다. 그녀는 또한 잠시 동안 짐을 보관하는 데 도움을 주었고 체크아웃을 도와주었습니다. 감사합니다.

A very nice and clean hotel, located close to the Haram. The food is delicious, and the reception staff are extremely helpful and kind. The room is fantastic and cleaned daily. Highly recommended.