햄프턴 인 화이트 플레인스/태리타운의 위치는 시티투어를 하기 편리한 관광명소에 있습니다. 햄프턴 인 화이트 플레인스/태리타운 객실은 엘므스퍼드 여행자들에게 편안함을 제공합니다. 호텔은 태리타운 기차역에서 약 5km 정도 거리에 있고, 웨스트체스터 군 공항에서는 약 19km 정도 거리에 있어 호텔까지 편리하게 이동할 수 있습니다. 주변에 엘름스포드 도크 공원, The Hudson Grand, 맥도웰 공원 등 유명 관광지들이 많이 있어 특별한 여행을 즐기실 수 있습니다. 호텔 시설을 이용하여 하루 동안의 피로를 말끔히 푸실 수 있습니다. 호텔은 편리한 주차 공간을 운영합니다. 커플들에게 인기있는 숙박시설입니다.
'This stay was not what I would call good... It was in fact a poor experience.
By this I mean.
I arrived at 3.50pm to get checked into a room that I was informed would be ready for check in at 3pm... The room was not ready, and i was told they would try to have it ready in 20-25 mins.
I explained that that was not acceptable. I was told I could wait in the lobby area...I again explained that that was not acceptable. Another employee jumped in to say, I could sit in the lobby. Now I am irritated. I explained in more detail that I could not very well change in the lobby, being that I had to change and get to a wedding in Yonkers for 5.30...He then started to challenge me. Started telling me how he didn't like the tone of my voice. I then dismissed him and suggested he move away and let me deal with the situation with the desk clerk...who by the way was VERY, VERY, helpful, and whom I had no issues with, because she was doing everything she could to accommodate. The real problem was with the cleaning crew and their supervisor , who kept telling her the wrong things. I even offered for them to allow me to change, and then they could have the room to complete getting it ready. They told her to tell me that it wasn't protocol for me to do that. To which I responded that it wasn't protocol to not have the room ready.
At this time the desk associate, Aaliyah, who as I said was very helpful, and who I had NO ISSUES with, and she knew that, suggested that I would be reimbursed 50% for all the stress that I encountered, and gave me the room key to allow me and my wife to change and be on our way. This is where I say common sense made more sense than ”protocol”.
So my review will be....Great job handling a difficult situation by the desk associate, Aaliyah...
Poor job by the room ready crew.
And a terrible job by the associate who decided to challenge me in what was a difficult situation, instead of finding a way to help.
5 STARS for Aaliyah
1 STAR for Cleaning Crew
(-0) for associate.'