엘므스퍼드에서 역사 지구에 위치한 햄프턴 인 화이트 플레인스/태리타운에 머무실 경우 차로 5분 정도 이동하면 웨스트체스터 카운티 센터 및 그린버그 공립 도서관에 가실 수 있습니다. 이 호텔에서 캡틴 로렌스 양조장까지는 2.6km 떨어져 있으며, 3.3km 거리에는 웨스트체스터 브로드웨이 극장도 있습니다.
24시간 피트니스 센터 같은 레크리에이션 시설 외에 무료 무선 인터넷, 벽난로(로비) 등의 기타 편의 시설/서비스를 이용하실 수 있습니다.
아침 식사(뷔페)가 매일 06:00 ~ 10:00에 무료로 제공됩니다.
대표적인 편의 시설과 서비스로는 무료 유선 인터넷, 간편 체크인, 간편 체크아웃 등이 있습니다. 엘므스퍼드에서의 행사를 계획하시나요? 이 호텔에는 컨퍼런스 공간 및 3 개 회의실 등으로 구성된 262 제곱미터 크기의 공간이 마련되어 있습니다. 시설 내에서 무료 셀프 주차 이용이 가능합니다.
평면 TV 시청이 가능한 156개 객실이 마련되어 있습니다. 유선 및 무선 인터넷이 무료로 제공되며 케이블 채널 프로그램도 구비되어 있어 지루하지 않게 시간을 보내실 수 있습니다. 욕조 또는 샤워 시설을 갖춘 전용 욕실에는 무료 세면용품 및 헤어드라이어도 마련되어 있습니다. 편의 시설/서비스로는 책상 및 커피/티 메이커 등이 있으며 객실 정돈 서비스는 요청 시 제공됩니다.
'This stay was not what I would call good... It was in fact a poor experience.
By this I mean.
I arrived at 3.50pm to get checked into a room that I was informed would be ready for check in at 3pm... The room was not ready, and i was told they would try to have it ready in 20-25 mins.
I explained that that was not acceptable. I was told I could wait in the lobby area...I again explained that that was not acceptable. Another employee jumped in to say, I could sit in the lobby. Now I am irritated. I explained in more detail that I could not very well change in the lobby, being that I had to change and get to a wedding in Yonkers for 5.30...He then started to challenge me. Started telling me how he didn't like the tone of my voice. I then dismissed him and suggested he move away and let me deal with the situation with the desk clerk...who by the way was VERY, VERY, helpful, and whom I had no issues with, because she was doing everything she could to accommodate. The real problem was with the cleaning crew and their supervisor , who kept telling her the wrong things. I even offered for them to allow me to change, and then they could have the room to complete getting it ready. They told her to tell me that it wasn't protocol for me to do that. To which I responded that it wasn't protocol to not have the room ready.
At this time the desk associate, Aaliyah, who as I said was very helpful, and who I had NO ISSUES with, and she knew that, suggested that I would be reimbursed 50% for all the stress that I encountered, and gave me the room key to allow me and my wife to change and be on our way. This is where I say common sense made more sense than ”protocol”.
So my review will be....Great job handling a difficult situation by the desk associate, Aaliyah...
Poor job by the room ready crew.
And a terrible job by the associate who decided to challenge me in what was a difficult situation, instead of finding a way to help.
5 STARS for Aaliyah
1 STAR for Cleaning Crew
(-0) for associate.'