과테말라 4성급 호텔

Great service, Freddy and jaisel helped us marvelously! Food and service always great. We love to come and know that the menu is always going to be high-end and also the service is phenomenal. We prefer to stay in this hotel, not only for the room rooms but also for the service and the food in the restaurant Hibiscus!

과테말라 시티에서 가장 안전한 지역인 10구역에 위치한 호텔 객실은 레스토랑 바, 체육관 및 국내 4성급 호텔 수준의 시설을 갖춘 스위트룸입니다. 10개 지역 호텔 중 비교적 고가의 호텔입니다. 5개의 호텔이 결국 여기에서 우리를 선택했으며 모두에게 적극 권장됩니다.

My husband travels all over the world and always stays at Marriott Hotels. We have travel together as well and we always stay at Marriott's. We recently travelled to Guatemala from February 28 thru March 4 we stayed at the Marriott in Cayala since I've always wanted to stay there for the shopping etc. The hotel was nice the food for breakfast good. The room smaller and a bit awkward but nonetheless for the time we were in the room it was okay. We were on the Fuego Torre parked in S2. Every single time we were going in and out of the hotel parking lot it was terrible! Evidently according to Hotel personnel Cayala was updating the system for parking and that was their excuse which we understood it was out of their ability to fix BUT!!! We told them at the front desk several times that they should probably keep someone at the gates so we wouldn't waste time waiting on them to answer the phone so that they could send someone.. half of the time NO ONE answered phone! We had so little time in Guatemala and we wasted close to five hours altogether every single time at the gates. Also on Friday night there was a concert near Cayala and the traffic was HORRENDOUS! But the Hotel could have had someone directing traffic to their entrance or something. We waited in line to try to get into Cayala close to 40 minutes Our TV stopped working Friday night.. we called the front desk they sent someone he couldn't do anything (though he tried) so he said he would let the front desk know so they could replace it. We left the hotel around 10 in the morning on Saturday.. didn't get back until 10:30 at night the TV was not fixed .. we waited till the next day Sunday they offered us the room next door and the TV didn't work in that room either!! Anyways even if front desk apologized we felt as if NOTHING was done at all to make our stay enjoyable. Too bad because the surrounding Cayala area is beautiful. I'd advised to anyone to NOT stay at Marriott in Cayala at all NOT WORTH IT!

This was a very convenient overnight stop before an early morning flight. The staff were great and arranged to-go lunch boxes and a taxi for our 3:30am departure to the airport which was only 10 minutes away. Lots of western and fast food options within a five minute walk including Applebys, TGIF, MacDonalds, Burger King and Pappa Johns. Lots of other hotels in the neighbourhood, but Best Western offered the best price for our overnight purposes.

내 방에는 소파와 거대한 TV가 있는 더블 침대 3개가 있었습니다. 전망은 길 건너편에 있는 Courtyard Marriott로 곧장 보였습니다. 그러나 그것은 매우 편안했습니다. 도보 거리에 수십 개의 레스토랑이 있습니다. 오클랜드 몰과 달러 시티는 호텔에서 도보로 약 15 분 거리에 있습니다.

I called this place to make sure my family members would be able to check in with no issues. As a diamond member I’ve never had issues like this. I booked the reservation and added the person that would be checking in. Not thinking that I needed to put the number of people in the room because I purchased the type of room I needed that accommodated 3 guest. My mother in law and brothers in law were picking up my daughters from the airport the following morning so I had my in laws check in. When they got there to check in the front desk wanted to charge us 35 per person. I specifically paid 15k points that accommodated 4 and it was only 3 guest. It didn’t matter whether it was 2 or 3 on the reservation the points were the same. But there they wanted to charge 35 per person. Then as diamonds we normally get something like breakfast. Well the front desk made sure they told my 76 year old mother in law, no breakfast is allowed for them. I am extremely upset with how they were treated. I don’t care if we purchased the breakfast the fact that they immediately said to them and no breakfast for you all made it seem Like they were allowed to dine. Never using this place ever again.

나는 내 호텔 방을 좋아했다. 호텔 직원은 친절했지만 레스토랑 직원은 매우 친절하지 않았습니다. 수영장은 좋았지 만 더 깨끗할 수 있습니다. 근처에 많은 음식 옵션이있는 멋진 동네. 공항과 매우 가깝습니다. 그래도 호텔 셔틀을 타지 마십시오. 나는 셔틀 비용을 지불했고 그들은 나에게 Uber라고 불렀습니다! 20달러를 절약할 수 있었습니다.

장점 : 안전한 위치, 공항에 편리함, 맛있는 저녁 식사, 전문적인 서비스, 편안한 객실. 하이라이트: 아침 식사는 매우 풍부하고 고품질이며 가장 고급스러운 호텔에 필적합니다. 단점 : 욕조가 매우 얕고 불편합니다. 전반적으로: 매우 만족, 다시 올 것이다

I've been a loyal customer, staying at this hotel on average twice a year for the past 25 years. Yes, that includes the period prior to the hotel being a Hilton. The last time I stayed I had an issue with the reception desk, but now it was worse. Turns out that I was ”upgraded” to a Jr. Suite, something I didn't want because most of the upgraded rooms face the loud highway. I explained that I preferred a garden facing room regardless of the upgrade, but they couldn't accommodate me because they had no availability of those rooms. So, I accepted the upgrade, but because the room wasn't ready, I left telling the front desk that I would be back later that night. I came back close to 9:00pm to find that indeed my room was facing the highway, but then the surprise...the room had no windows! Oh yes, there was glass where windows were supposed to be, but they were frosted or white. Needless to say, you couldn't see out and it felt like a cave! Well, it was late so I decide to go to sleep and deal with it in the morning. Morning came, I went to the front desk and told them how unhappy I was and that the room was unacceptable and that I wanted to leave given that they couldn't accommodate my request. Well, to my surprise they were going to charge me the penalty for checking out early. I explained that it was not my fault, that they should check with the manager. They then offered a room next to the elevator which I declined. Explaining that it was okay if they had no availability, and that I would just leave. No issue, those things happen and I would be back another time. I went back to the room to gather my bags came back to the front desk to check out and yes, the manager had said NO to my request to not charge the penalty so I had to pay the $25 plus tax. What a stupid move by the hotel, after 25 years, they had lost a client for $25. Amazing! Of course I will never stay at the hotel ever again and will do what I can to tell everyone my story.

과테말라 시티 중심에 자리한 아파트 - 호텔 카사 세레나에 머무실 경우 차로 10분 정도 이동하면 파세요 카얄라 및 그란 센트로 로스 프로세레스에 가실 수 있습니다. 이 가족 여행에 좋은 아파트식 호텔에서 아베니다 라 레포르마까지는 1km 떨어져 있으며, 1.1km 거리에는 과테말라의 이스라엘 대사관도 있습니다.24시간 헬스클럽 및 야외 수영장 같은 레크리에이션 시설을 놓치지 말고 즐기세요. 이 아파트식 호텔에는 이 밖에도 무료 무선 인터넷, 콘시어지 서비스 및 탁아 서비스(요금 별도)도 마련되어 있습니다. 5.50km 이내의 지역을 운행하는 셔틀(요금 별도)을 이용하면 주변의 여러 명소에 금방 가실 수 있습니다.아파트식 호텔의 레스토랑에서 맛있는 식사를 즐겨보세요. 커피숍/카페에서는 스낵이 제공되며, 편하게 객실에서 24시간 룸서비스를 이용하실 수도 있습니다.대표적인 편의 시설과 서비스로는 무료 유선 인터넷, 비즈니스 센터, 드라이클리닝/세탁 서비스 등이 있습니다. 고객께서는 별도 요금으로 왕복 공항 셔틀(요청 시 운행) 서비스를 이용하실 수 있고, 시설 내에서 무료 주차 대행도 가능합니다.에어컨이 설치된 30개의 객실에는 대용량 냉장고 및 오븐 등이 갖추어진 주방도 있어 편하게 머무실 수 있습니다. 유선 및 무선 인터넷이 무료로 제공되며 케이블 채널 프로그램 시청이 가능한 50인치 스마트 TV가구비되어 있어 지루하지 않게 시간을 보내실 수 있습니다. 편의 시설/서비스로는 금고 및 무료 신문 등이 있으며 객실 정돈 서비스는 매일 제공됩니다.